Responsibilities
Duties and responsibilities at this level will entail:-
Taking minutes; using e-office to research and process data;
Operating office equipment;
Attending to visitors and client;
Handling customer inquiries,complaints and handling telephone calls and; Coordinating schedules of meetings and appointments;
Coordinating travel arrangements;
Ensuring security of office records, equipment and documents, including classified materials;
Ensuring security, integrity and confidentiality of data;
Establishing and monitoring procedures for record keeping of correspondence and file movements;
Maintaining an up to date filing system in the office;
Preparing responses to routine correspondence and managing office protocol and etiquette.
Qualifications
For appointment to this grade, an officer must have:-
Bachelor’s degree in any of the following disciplines:- Secretarial Studies; Bachelor of Business Management/Economics or equivalent qualification from a recognized institution;ORBachelor’s degree in Social Sciences plus a Higher Diploma/Diploma in Secretarial Studies from a recognized institution;
Have a minimum three (3) years’ work experience in public service or in the private sector;
Certificate in computer application skills; and demonstrated professional competence in management of office administrative services.
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