Primary Purpose
The Program Integrity Specialist plays a key role in executing the USPAP Integrity and Compliance Guide alongside the Internal Malfeasance Prevention and Mitigation Measures within the Nairobi Office. This specialist oversees fraud investigations by evaluating allegations, performing interviews, compiling detailed investigation reports, and implementing corrective actions as needed.
Key Relationships
We’re seeking a highly motivated professional to join our team at CWS in an internal capacity. The ideal candidate will possess strong communication skills and a proven ability to collaborate effectively with cross-functional teams. Responsibilities include managing internal communications, coordinating departmental initiatives, and ensuring seamless alignment between various teams. A minimum of three years of relevant experience in a corporate or organizational setting is required. Proficiency in Microsoft Office Suite and strong organizational abilities are essential. The role demands meticulous attention to detail, exceptional problem-solving capabilities, and the capacity to work independently while contributing to broader organizational goals.
The Director of Regional Financial Risk and Compliance is responsible for overseeing financial risk management and ensuring adherence to regulatory compliance across designated regions. This role involves developing and implementing robust risk mitigation strategies, monitoring regulatory changes, and providing strategic guidance to senior leadership on risk-related matters. The position requires extensive experience in financial services, a deep understanding of risk frameworks, and a proven track record in compliance oversight. Additionally, the role demands strong leadership skills to manage cross-functional teams and drive a culture of accountability and integrity within the organization.
As a Senior Manager of Program Integrity, you will oversee the development, implementation, and enforcement of policies and procedures to mitigate risks, ensure compliance, and maintain operational integrity across multiple programs. This role requires extensive experience in risk management, fraud detection, and regulatory compliance, along with strong leadership skills to guide cross-functional teams. Your responsibilities will include conducting audits, analyzing data to identify vulnerabilities, and collaborating with stakeholders to implement corrective actions. Additionally, you will mentor junior staff, report findings to senior leadership, and stay current with industry standards and regulatory changes. A proven track record in program integrity, preferably within regulated industries, is essential, along with excellent analytical, communication, and project management abilities.
Seeking a seasoned Senior Program Integrity Specialist, we require an individual with a minimum of seven years of direct experience in program integrity, compliance, or related fields. The ideal candidate will possess a bachelor’s degree in a relevant discipline, such as business administration, criminal justice, or finance, coupled with a strong understanding of regulatory frameworks, fraud detection methodologies, and investigative techniques. Responsibilities include leading integrity audits, designing and implementing fraud prevention strategies, collaborating with cross-functional teams to mitigate risks, and ensuring adherence to legal and ethical standards. Additionally, the role demands expertise in data analysis to identify trends and anomalies, proficiency in compliance reporting, and the ability to mentor junior team members while fostering a culture of accountability and transparency.
External
The Bureau for Population, Refugees, and Migration (BPRM) is seeking a Program Officer to oversee and implement critical initiatives aimed at assisting displaced populations globally. The ideal candidate will possess a master’s degree in international relations, public policy, or a related field, along with at least five years of relevant experience in humanitarian aid, refugee assistance, or migration management. Strong analytical, communication, and project management skills are essential, as the role involves coordinating with stakeholders, developing program strategies, and ensuring compliance with funding requirements. Proficiency in multiple languages, particularly those widely spoken in refugee contexts, is highly desirable. The Program Officer will be responsible for monitoring and evaluating program impact, reporting on outcomes, and providing recommendations to enhance operational effectiveness.
The Refugee Coordinator is tasked with managing and overseeing programs that support refugees in their resettlement process, ensuring they receive essential services such as housing, employment assistance, and cultural orientation. This role involves collaborating with local agencies, government entities, and community organizations to facilitate access to resources and advocate for refugee rights. The Coordinator is responsible for developing and implementing initiatives that promote integration, addressing challenges refugees face, and monitoring their progress to ensure successful adaptation. Strong interpersonal skills, cultural competency, and a commitment to social justice are required, along with experience in refugee services or related fields. Additionally, the Coordinator will conduct needs assessments, coordinate volunteer efforts, and maintain accurate records to evaluate program effectiveness and compliance with funding requirements.
UNHCR seeks a highly motivated and experienced professional to support its mission of safeguarding the rights and well-being of refugees, internally displaced persons, and stateless individuals worldwide. The ideal candidate will possess a relevant advanced degree in international relations, law, humanitarian studies, or a closely related field, alongside at least five years of progressive experience in protection, advocacy, or field operations within humanitarian or development contexts. Fluency in English and French is required, with additional language proficiencies viewed as advantageous. The role demands strong analytical, communication, and interpersonal skills, along with the ability to work under pressure in diverse and challenging environments. Responsibilities include designing and implementing protection strategies, engaging with governments and partners, providing technical guidance to field teams, and advocating for policy reforms to address the needs of affected populations. Commitment to UNHCR’s core values of integrity, accountability, and respect for diversity is essential.
The International Organization for Migration (IOM) is a leading intergovernmental institution committed to promoting humane and orderly migration for the benefit of all. Through collaborative partnerships with governments, civil society, and other stakeholders, the IOM delivers vital services and support to migrants, displaced persons, and vulnerable communities worldwide. Its mission encompasses addressing migration challenges, advancing sustainable development, and safeguarding human dignity by fostering dialogue, innovation, and evidence-based policy solutions.
The Refugee Processing Center (RPC) is tasked with overseeing the comprehensive management of refugee applications, ensuring adherence to established immigration policies and procedures. This role involves meticulous review and verification of applicant documentation to determine eligibility, as well as conducting thorough interviews to assess individual circumstances. Additionally, the position requires collaboration with governmental and non-governmental organizations to facilitate the resettlement process, ensuring a smooth transition for approved refugees. Strong analytical, organizational, and communication skills are essential, along with a deep understanding of international refugee laws and humanitarian principles. Proficiency in multiple languages, particularly those prevalent among refugee populations, is highly advantageous.
Resettlement agencies facilitate the seamless integration of refugees and displaced individuals into host communities, offering essential services such as housing assistance, language training, and cultural orientation. These organizations work closely with government bodies, nonprofits, and local stakeholders to ensure compliance with resettlement policies while addressing the unique needs of each individual or family. Key responsibilities include coordinating with employers to secure sustainable employment opportunities, providing legal guidance on immigration processes, and delivering mental health support to those adjusting to a new environment. Candidates for roles within these agencies should possess strong interpersonal and organizational skills, a deep understanding of refugee rights and social services, and fluency in multiple languages when applicable. A commitment to advocacy and social justice is also highly valued in this field.
Candidates will operate within a dynamic, collaborative workspace designed to foster innovation and productivity. The role requires adaptability to various professional settings, including office environments, remote work arrangements, and occasional travel to client sites or industry events. Employees must adhere to established workplace policies, maintain high standards of professional conduct, and contribute to a positive, inclusive organizational culture. The position may involve exposure to high-pressure situations, tight deadlines, and multifaceted project demands, necessitating strong organizational skills and resilience. A commitment to continuous learning and adherence to industry best practices are essential to thrive in this evolving professional landscape.
A professional position based in Kenya, intended for a local national, is currently available.
The role operates within a professional office setting, requiring regular attendance during established business hours. Tasks are performed in a collaborative workspace designed to facilitate efficient communication and teamwork among colleagues.
Periodic travel to the field may be necessary as dictated by operational needs.
Oversee a diverse range of operational duties, ensuring seamless execution of daily tasks while maintaining high standards of efficiency and accuracy. Develop and implement strategic initiatives to enhance productivity, streamline workflows, and optimize resource allocation. Collaborate with cross-functional teams to align objectives, foster innovation, and drive continuous improvement across all projects. Monitor performance metrics, analyze data trends, and provide actionable insights to senior leadership to support informed decision-making. Lead training programs to upskill staff, promote a culture of accountability, and ensure compliance with organizational policies and industry regulations. Serve as a primary point of contact for stakeholders, addressing concerns promptly and maintaining transparent communication channels.
Maintaining adherence to regulatory standards comprises approximately 60% of the role, ensuring all operations align with legal and industry-specific obligations. This entails conducting routine audits, monitoring internal processes, and addressing any discrepancies to uphold compliance integrity. The position demands meticulous attention to evolving regulations, prompt reporting of violations, and collaboration with cross-functional teams to implement corrective measures efficiently. Strong analytical skills are essential to interpret complex regulatory frameworks and assess potential risks, while proactive communication ensures stakeholders remain informed of compliance status and necessary actions.
Investigates allegations of fraud and misconduct in collaboration with key stakeholders, including the Resettlement Support Center (RSC) Director, Regional Financial Risk and Compliance Director, Senior Manager of Program Integrity, Senior Program Integrity Specialist, and Regional Human Resource Director, as needed.
Responsible for overseeing the planning, collection, and documentation of evidence, as well as the execution of investigations.
Drafts comprehensive fraud and malfeasance investigation and closure reports, meticulously verifying compliance with CWS and donor reporting mandates to ensure accuracy and adherence to regulatory standards.
Daily, the position involves monitoring and tracking fraud reporting mechanisms to ensure timely and accurate detection of potential fraudulent activities.
Diligent monitoring of the fraud mailbox is performed to guarantee prompt and thorough responses to all fraud allegations received.
Ensures adherence to all obligations outlined in the Cooperative Agreement, the Integrity and Compliance Guide, and the Program Integrity Standard Operating Procedures (SOPs).
Ensures that investigation recommendations are thoroughly executed, thereby closing identified gaps and establishing sustainable solutions.
Supports the development, maintenance, and updates of standard operating procedures (SOPs), both independently and in collaboration with others, to ensure adherence to internal fraud prevention and malfeasance mitigation guidelines, as well as investigation and reporting requirements.
Works collaboratively with leadership to identify and implement novel strategies aimed at preventing fraud and other forms of misconduct.
Prepares quarterly and annual reports for funders, ensuring program integrity is maintained throughout.
Attends scheduled Fraud and Ethics Committee meetings and participates in related activities on a consistent basis.
Stays abreast of the latest developments and updates within the United States Refugee Admissions Program (USPAP) to ensure informed decision-making and compliance with established protocols.
Experts in data management and analysis are accountable for ensuring the integrity, security, and optimal use of organizational data, which accounts for 15% of overall responsibilities. They develop and implement data governance frameworks, maintain databases, and perform regular audits to verify accuracy and compliance with industry standards. Additionally, they analyze large datasets to identify trends, generate actionable insights, and support informed decision-making across departments. Proficiency in data visualization tools, statistical software, and database management systems is essential, along with strong analytical thinking and problem-solving capabilities. Collaboration with IT teams, stakeholders, and other departments is also required to align data strategies with business objectives.
Works in partnership with the Information Technology department to verify that internal IT controls meet or exceed established standards for safeguarding START—an electronic database utilized by the USPAP for refugee processing—and other sensitive digital information.
Ensures the availability of precise and current data pertaining to all fraud and malfeasance investigations to fulfill annual, monthly, and unscheduled requests.
Monitor recurring issues in staff conduct and recommend targeted areas to Human Resources for strengthening adherence to the Code of Conduct.
Represents the organization professionally in 10% of the role’s responsibilities.
Establishes and nurtures productive, autonomous partnerships with key stakeholders in CWS/RSC Africa USPAP, encompassing PRM, United States Citizenship and Immigration Services (USCIS), IOM, UNHCR, and domestic Resettlement Agencies.
As the designated liaison for the CWS Africa Fraud Mailbox, you will serve as the primary contact for all communications related to fraud reports and inquiries.
Participates in Quarterly Fraud Trends meetings as required.
Ensures that partner communication originating from the unit is conducted with professionalism, delivered promptly, and approached proactively.
Upholds the organization’s policies and embodies the values of CWS Africa to all staff members.
Maintains a professional demeanor among staff to accurately represent CWS RSC Africa to refugees, partners, funders, and colleagues.
Administers the program by overseeing its operations, ensuring compliance with established policies and procedures, and maintaining accurate records of all activities and outcomes. Coordinates with relevant stakeholders to facilitate smooth execution, monitors progress against set objectives, and addresses any deviations or challenges promptly.
Offers expert counsel and serves as a primary point of reference for programmatic and administrative personnel engaged in Program Integrity initiatives.
Facilitates the recruitment and hiring procedures for the department.
This role entails executing additional tasks as delegated by the Senior Manager of Program Integrity and/or CWS RSC Africa Management to further optimize operational efficiency and effectiveness.
Additional duties and responsibilities, comprising 5% of the position’s scope, include various tasks essential to the role’s comprehensive execution. These obligations may involve cross-functional collaboration, specialized project support, or other key operational contributions as assigned. The incumbent is expected to fulfill these responsibilities with a high standard of professionalism and efficiency, ensuring alignment with broader organizational goals and performance expectations.
Performs additional responsibilities as determined by management from time to time.
With a proven track record in the field, you bring hands-on expertise and a deep understanding of industry best practices. Your background includes successfully navigating complex challenges and delivering measurable results in prior roles. You possess strong analytical skills, adaptability, and the ability to thrive in dynamic environments.
Bachelor’s degree in a relevant field is required, along with a minimum of three years of professional experience in the industry. Proficiency in industry-standard software and tools is essential, and strong problem-solving abilities are a must. Excellent communication and teamwork skills are also required to collaborate effectively with colleagues and stakeholders. Experience in project management or leadership roles is preferred but not mandatory.
A minimum of six years of full-time, paid professional experience in a relevant field is required, ideally in positions focused on integrity, compliance, ethics, risk management, or related disciplines.
A minimum of one year of experience with the US Refugee Admissions Program is preferred, though not mandatory.
Preferred candidates will have at least one year of professional experience conducting workplace investigations, though this requirement is not mandatory.
In addition to a strong academic background in a related field, candidates should possess the ability to analyze complex problems efficiently and communicate solutions clearly. Proficiency in industry-standard software and tools is essential, along with a commitment to continuous learning and adaptation in a fast-evolving technological landscape. Successful applicants will demonstrate meticulous attention to detail, exceptional organizational skills, and the capacity to collaborate effectively within interdisciplinary teams. The role requires a proactive approach to troubleshooting, a solid grasp of best practices, and the drive to contribute innovative ideas to enhance productivity and outcomes. Prior experience in a similar capacity is preferred, though exceptional candidates with transferable skills may also be considered.
Required competencies include advanced skills in Microsoft Office Suite, encompassing Excel, PowerPoint, Word, Access, and Outlook.
Strong proficiency in both verbal and written communication is required.
Demonstrates exceptional proficiency in analytical thinking and problem resolution.
Proficiency in the START methodology is considered advantageous.
Maintains unwavering ethical standards and demonstrates sound judgment in making principled decisions that consistently reinforce CWS integrity, compliance, and core values.
Seeking candidates who have earned a relevant degree or certification, demonstrating a strong foundation in the field. Applicants must possess an accredited qualification that aligns with the role’s technical or professional demands. Additionally, any industry-recognized certifications that enhance expertise and credibility are highly valued.
A bachelor’s degree in criminology, business management, law, human resources, or a related discipline is required.
Industry-recognized certifications, while not mandatory, are highly advantageous, including credentials such as Certified Fraud Examiner (CFE), Certified Protection Professional (CPP), or legal/paralegal certification.
Abilities
Collaborate with team members to ensure adherence to established policies and procedures, in alignment with regulatory guidelines and standard operating procedures.
Deliver consistently high-quality results while maintaining meticulous attention to detail and meeting established deadlines.
Exercise sound judgment and consult with relevant parties when facing unforeseen challenges to ensure informed decision-making.
Interface professionally and empathetically with diverse stakeholders, including associates, external agencies, refugees, and the public, ensuring courteous and effective communication at all times.
Handle a substantial and varied workload efficiently while working under tight deadlines and managing multiple competing priorities.
Preserve the accuracy and reliability of official documentation.
Evaluate intricate issues and derive effective solutions while making well-informed, strategic decisions.
Execute responsibilities with a high degree of independence and minimal oversight.
Deliver independent contributions while supporting the overall operational objectives of RSC Africa.
Contribute proactively to the execution of the U.S. Refugee Admissions Program (USPAP).
Crucial prerequisites for this role include prior experience in the specified field, strong analytical skills, and the ability to work under tight deadlines. Proficiency in relevant software and tools is essential, along with excellent communication abilities to collaborate effectively with cross-functional teams. A bachelor’s degree in a related discipline or equivalent practical experience is typically required. Familiarity with industry best practices and compliance standards is also a must. Additionally, candidates should demonstrate problem-solving capabilities and a commitment to continuous learning.
Proficient in both written and verbal English communication.
Proficiency in collaborating within diverse cultural settings is essential.
Demonstrated dedication to diversity, equity, and inclusion principles, along with a readiness to uphold CWS’ Racial Justice Platform as an employee, is essential.
You will maintain a high level of vigilance and responsiveness to safeguarding children and preventing sexual exploitation, abuse, and harassment (PS EAH) risks. To fulfill this role effectively, you must develop the essential knowledge and skills to foster robust safeguarding and PS EAH practices, ensure full comprehension of the relevant policies and procedures, and consistently align your conduct with the established Child Safeguarding and PS EAH Policies.
Candidates must meet specific qualifications and possess relevant certifications to be considered for this opportunity. The role demands prior experience in a comparable position, with a proven track record of success in the field. Additionally, applicants should demonstrate strong communication skills, both written and verbal, and the ability to work independently as well as collaboratively. Proficiency in industry-standard software and tools is also required, along with a commitment to continuous learning and professional development.
The ideal candidate must demonstrate both willingness and capability to travel under challenging circumstances while maintaining exceptional flexibility. Additionally, they must provide documented proof of Yellow Fever vaccination prior to any travel assignments for RSC Africa.
This role necessitates continuous use of laptops, with proficiency in Microsoft Office packages deemed essential.
This role may entail travel to sub-Saharan Africa with little advance notice and under potentially challenging circumstances to fulfill program requirements.
A valid passport, along with the ability to maintain its validity throughout the duration of the appointment, is mandatory. This includes ensuring sufficient blank pages remain for travel-related endorsements.
A thorough background screening, encompassing reference verification and a criminal history check, is mandatory prior to employment commencement.
This role demands strong emotional intelligence and sound ethical judgment to effectively collaborate with diverse stakeholder groups.
This role is a full-time position requiring a commitment of 40 hours per week.
Qualifications
BA/BSc/HND
Experience Required
6 years
