Job Details:
Job Brief
We are looking for an enthusiastic InStore Sales Person to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or visit our showroom.
Responsibilities
Cold call people using a given phone directory and self initiated research to sell products
Answer incoming calls from prospective customers
Provide information about product features, prices etc. and present their benefits to walk in clients
Ask the right questions to fully understand customer requirements
Persuade the customer to buy by demonstrating how merchandise or services meet their needs
Record the customer’s personal information accurately in a CRM
Deal with complaints or doubts to safeguard the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and record useful information
Requirements
Proven experience as sales person or telemarketer or similar sales/customer service role
Proven track record of successfully meeting sales quotas preferably over the phone
Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Excellent communication and presentation skills
Proficient in English and Swahili
Skilled in negotiation and dealing with complaints
Persistent and results-oriented
Patient and able to handle customer rejection
Post High school certificate; BSc/BA is a plus
Experience working with reporting systems; CRM & POS will be an added advantage
Person Specification
A successful InStore Sales Person must be friendly and persuasive.
You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs.
The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
The overall goal is to promote business growth by expanding the company’s clientele.
