SENIORITY LEVEL: Middle Management
FUNCTION: Digital Business Solutions
SALARY RANGE: Competitive salary + excellent benefits + market leading bonus
REPORTS TO: Senior IDT Services Manager: SSA (Sub Saharan Africa)
GEOGRAPHIC SCOPE: East African Markets
ROLE POSITIONING AND OBJECTIVES
Responsible to ensure optimal services management across multiple End Markets in East African Markets, especially commercial and corporate functions and to ensure optimal functionality and availability of digital workplaces (physical and virtual), tools and digital technology.
Support the digital transformation of East African Markets through product ownership and management including but not limited to automation and innovation (fit-for-purpose toolset leveraging existing platforms especially O365) and skillset development (employee upskilling in digital technology).
Management of diverse partner and vendor relationships in line with Service Level Agreements and ensuring that they meet the required levels. The employee must make sure that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate for the agreed service level target.
WHAT YOU WILL BE ACCOUNTABLE FOR
Responsible for managing services across the pillars, notably Corporate (Finance, Legal & External Affairs) and Commercial (Marketing) Functions and any company-wide events, initiatives or change management activities
Supports the Digital Transformation: fit-for-purpose tools in line with portfolio and platforms, and employee awareness and immersion to ensure optimal leverage and understanding of digital technology to improve productivity
Owns the IT Services Budget (Local Service Catalogue) throughout the S&OP cycle and engages with IT Demand for capturing any demand signals
Manages local services suppliers, including MWP services, if locally delivered. Ensures fulfilment of services as per SLA, monitors and captures performance via Service Reviews
1st level escalation points and focus for any EM engagement activities
Monitors and ensure compliance for Control Navigator/Company Risk Register items related to IT Services processes
Leadership Capabilities:
Setting and orchestrating the digital & technology services roadmap for EAM
Ability to identify and engage stakeholders (BAT leadership & employees, vendors, partners, BAT global IDT Services, etc.) and build awareness of the external technology environment inside the company
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE
Degree in relevant IT-related field (computer science/ technology/ engineering) – Master’s Degree an added advantage
Product Management / Ownership experience / certification – demonstrable understanding of design thinking for problem solving, and agile ways of working
At least 7 years’ work experience in a similar role (at least 3 years in IT management)
Demonstrable knowledge and application of IT Services Framework and Infrastructure Library (minimum ITIL v3) – mandatory
Clear and demonstrable understanding of the evolving technology landscape locally and globally
Good network of Bodies of Knowledge in IT and Digital Technology
Excellent interpersonal and both oral & written communication skills
Relationship management and conflict resolution skills
Appropriate level of maturity to provide credibility at senior levels
Innovative thinking with service quality, and its improvement, within limits of costs and business direction
Apply via :
careers.bat.com
