The main purpose of the job is:
To drive the use of technology in the organization, provide effective IT systems, help develop and implement IT standards and policies, and provide technology support and solutions to meet the needs of the organization. Specifically:
Server Administration
User Administration, Logins, Email Adresses
Change Configurations
Permission System (LDAP,AD) – Logins |Groups|Permision Levels| Alias’
Email Distribution Lists
Ensure Secure Encrypted Connections to FTA Servers
Ensure software upgrades and updating
Ensure set up of shared network drives & folders
System Security and Disaster Recovery
Managing the configuration of backup routines including safe-keeping external backups and rebuilding files as necessary
Scheduling upgrades and security backups of hardware and software systems
Client Anti-Virus Software
Email Black and Whitelisting (Alinto spam proxy)
Ensure email archiving
Developing and Maintaining a FTA Servers
Managing IT security Infrastructure
Developing and operationalising an IT Disaster Management Plan
Networking
Trouble Shooting system and network problems and diagnosing and solving hardware or software faults
Managing the TCP/ IP, DNS, DHCP
Managing DSL; PTP; VPN and Glass Fiber Connections
Monitoring the internal LAN / WLAN Connections
Monitoring the gateways, switches, internet switches and firewall
Organizing secure in-house IT wiring
Monitor employee usage of internet resources to ensure compliance with established policies and procedures; reports violations to Finance Manager and also to Senior Management.
Ergonomics
IT Maintenance
Managing all printers including purchasing, leasing, administration, installation & configuration of local and network printers
Organize purchase of computer consumables such as tonners
Managing configuration of print clients
Monitor and liaise with service providers to provide maintenance
Configure telephone clients
Administration of Telephone system
Monitoring phone errors and communication with service providers
Configure intelligent phone emails
Basic repair of IT equipment and replacement of parts
Service Providers Management
Planning, developing and implementing the ICT budget, obtaining competitive prices from supplier to ensure cost effectiveness
Develop TORs and SLAs when engaging service providers
Managing IT contracts and negotiating for new contracts
Update any existing contracts in relation to FTA needs
Database Management & Website Support
Working with the regional teams to ensure producer database is updated or provide assistance to producersEnsure FTA website is maintained and continuously updatedMaintain and update the mini-sites/links on FTA website – AFC, GENDER, REGIONAL NETWORKS
User Support
Deliver all IT indication and training to new staff
Develop procedure and manual to guide staff on how to navigate through FTAs IT system and measure taken to ensure security of IT assets and organizational data.
Organize needed IT trainings
Managing FTA Request Tracker Ticket System for user support
On site user support to all staff in the Secretariat and use TeamViewer to provide Remote user support to staffs in the Regions or satellite offices
Managing FTA computer set up
Setting up new users’ accounts and profiles and dealing with password issues
