Details:
Main Job Purpose
Handles all technical service related jobs and repair at the Service Centre
Job Responsibility and Accountability
Repair and service of White Goods in the Service Centre and on In-Home assignments
Follow laid-down ISO repair procedures on each and every repair job
Provide technical assistance to customers and fellow staff
Do on-site installation of White Goods
Set up, clean, operate and test units before releasing all repaired items
Perform client education on the functionality of the items repaired and serviced
Assist CIC Team when needed at the Service Center in fault explanation to customers
Perform demos for customers
Fellow laid down MOT Activities
Ensure compliance with RTAT activities and follow-through of set instructions
Any other duties assigned
Minimum Qualification
Diploma in Electrical and Electronics Engineering, Refrigeration and Air Conditioning or any related field.
At least 3 years’ work experience in a similar role
Other Key Competencies and Skills
Productivity with cost effectiveness – knows how to determine if not economical to repair and recommends replacements.
Competence -accuracy in repair diagnosis in minimum time and no unnecessary used of parts.
Teamwork, cooperation and able to assist / coach junior staff.
Communication and co-operation with other staff and maintaining relationship with Customers and Business partners.
