Our first class Front Office Department is the heart of the house, and our Front Office Managers exude patience, empathy and personality to host the show through a well-rehearsed, people focused and empowered team.A smile is essential, but you can’t hide behind it, you must be confident in business essentials and revenue generation.
Responsibilities
Achieves guest satisfaction and rooms revenue goals by supervising the Front Office operation
Overseas and participates in the prompt and courteous check in and check out of guests
Utilises leadership skills and motivation to maximise team member productivity and satisfaction
People developer/exporter
Qualifications
Proficient in all Front Office and Guest Relations procedures to be a resource when needed
A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member management
Commercially aware
Driven and ambitious to inspire the team to consistently deliver and exceed service standards
Clear thinker with excellent communication abilities
Strong working knowledge of Opera Property Management System
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