Position Summary
Reporting directly to the Team Leader – Merchandising, the Field Merchandising Representative (FMR) will execute merchandising tasks, uphold shelf visibility standards, guarantee stock availability, facilitate returns governance, and collect market intelligence across designated retail locations. This position functions as the primary operational liaison for the company within the trade environment, ensuring consistent execution of key merchandising functions in the field.
Oversee and execute a range of critical duties and responsibilities to ensure operational excellence, including strategic planning, team leadership, and process optimization. Develop and implement policies, procedures, and best practices to enhance efficiency, productivity, and compliance with organizational standards. Collaborate closely with cross-functional teams to align goals, resolve challenges, and drive continuous improvement initiatives. Monitor performance metrics, analyze data trends, and provide actionable insights to senior management to inform decision-making. Ensure adherence to regulatory requirements, industry best practices, and internal guidelines while fostering a culture of accountability and innovation. Serve as a key liaison between departments, stakeholders, and external partners to facilitate seamless communication and collaboration.
Responsible for ensuring accurate and visually appealing product placement and organization within retail environments, the Merchandising & Shelf Execution role involves maintaining proper stock levels, executing nanograms, and adhering to brand standards to enhance customer experience and drive sales. This position requires meticulous attention to detail, proficiency in merchandising tools and software, and the ability to collaborate effectively with store teams to achieve operational objectives. Key responsibilities include replenishing inventory, conducting periodic audits, and optimizing shelf layouts to maximize product visibility and accessibility while complying with company policies and industry regulations. Strong organizational and time management skills are essential to meet daily merchandising targets and contribute to the overall efficiency of store operations.
Maintain accurate product merchandising and presentation standards in all designated retail locations.
Ensure consistent adherence to agreed-upon shelf visibility and execution standards.
Organize merchandise in strict adherence to established nanograms and merchandising standards.
Ensure that products are maintained in a clean state, properly oriented, clearly visible, and accurately positioned on the shelves.
Verify that point-of-sale systems and promotional materials are correctly installed, arranged, and kept in optimal condition at all times.
Observe and analyze competitors’ presence, pricing strategies, and shelf stock adjustments to maintain market awareness and strategic positioning.
Efficient oversight of stock levels and adherence to rotation protocols are essential responsibilities in this role. Candidates must possess a meticulous eye for detail to ensure accurate inventory tracking and minimize waste through proper stock rotation. Familiarity with inventory management systems and prior experience in a warehouse or retail environment are required qualifications. Additionally, the ability to work methodically under pressure and maintain clear documentation is crucial to fulfilling the position’s demands.
Monitor inventory levels and immediately elevate any instances of insufficient stock to the appropriate personnel for resolution.
Maintain rigorous adherence to FIFO (First-In-First-Out) stock rotation protocols to ensure inventory is managed efficiently and per established guidelines.
Monitor inventory levels to promptly detect items approaching expiration and initiate immediate escalation procedures.
Remove damaged or expired inventory from shelves in adherence to established company protocols.
Analyze outlet stock levels by evaluating movement trends to ensure optimal inventory management.
Overseeing the efficient handling of returned products and ensuring adherence to established governance policies constitutes the primary focus of this role. This position entails the implementation of structured return processes, meticulous tracking of returned items, and rigorous enforcement of company guidelines to uphold quality standards and regulatory compliance. Additionally, the role involves analyzing return data to identify trends, proposing corrective measures to reduce return rates, and collaborating with cross-functional teams to enhance overall operational effectiveness and customer satisfaction.
Ensure all outlet returns are verified and documented with precision and thoroughness.
Verify that all Goods Return Notes (GRNs) are accurately prepared and include all necessary supporting documentation.
Conduct physical verification of all returns prior to their retrieval.
Promptly report any returns that appear suspicious or lack clear justification without delay.
Facilitate returns management by overseeing reconciliation and accountability processes to ensure accuracy and transparency.
Responsible for cultivating and sustaining strong partnerships with retail outlets to drive sales growth and enhance brand visibility. Establishes mutually beneficial agreements, monitors performance metrics, and provides ongoing support to ensure alignment with company objectives. Analyzes market trends, identifies expansion opportunities, and collaborates with internal teams to optimize distribution strategies. Requires a minimum of five years in sales or account management, exceptional communication skills, and proficiency in CRM tools. Must demonstrate a track record of meeting or exceeding sales targets, resolving partner concerns efficiently, and fostering long-term loyalty.
Foster and sustain professional connections with outlet managers and receiving personnel to ensure seamless collaboration and operational efficiency.
Address routine inquiries from outlets and promptly elevate any unresolved issues to the appropriate level for further action.
Facilitate seamless coordination throughout delivery operations and merchandising initiatives to ensure efficiency and alignment.
Ensures adherence to regulatory standards and internal policies through meticulous reporting and compliance oversight, identifying risks and implementing corrective actions as needed to maintain organizational integrity and legal compliance.
Document all on-site operations using authorized merchandising systems and reporting tools.
Prepare and submit accurate merchandising, stock, attendance, and market intelligence reports in a timely manner.
Provide assistance with on-site audits, verification processes, and operational inquiries as needed.
Ensure strict adherence to the organization’s operational policies, hygiene protocols, and product handling standards.
Seeking a candidate with a Bachelor’s degree in a relevant field and at least three years of hands-on experience in [specific industry/role]. Proficiency in [key software/tools] and strong analytical skills are essential. Ideal applicants will demonstrate excellent communication abilities, problem-solving expertise, and a proven track record of delivering results in fast-paced environments. Familiarity with [industry standards/regulations] and experience managing [specific tasks, e.g., projects, teams] are highly desirable. The role requires meticulous attention to detail, adaptability, and a commitment to continuous learning.
Earned a Kenya Certificate of Secondary Education (GCSE) credential or its equivalent.
A degree or certification in Sales, Marketing, Business Administration, or a closely related discipline is highly preferred.
A minimum of one to two years of professional experience in merchandising, fast-moving consumer goods (FMCG) sales support, retail operations, or field execution is required.
Proficiency in supermarket, key account, or modern trade management is highly advantageous.
Proficiency with mobile merchandising or field reporting systems would be considered a valuable asset.
Proficient in a broad range of technical and interpersonal competencies, the ideal candidate will demonstrate expertise in relevant software applications, analytical problem-solving, and effective communication. Strong organizational abilities, adaptability to evolving project demands, and a commitment to continuous professional development are essential. Familiarity with industry-specific tools, methodologies, and compliance standards is required, along with the capacity to collaborate efficiently within cross-functional teams. Prioritizing accuracy, attention to detail, and a results-driven mindset ensures successful project execution and alignment with organizational objectives.
Demonstrates exceptional skill in merchandising and shelf execution strategies.
Proficient in stock rotation protocols and the management of returns processing procedures.
Proven ability to communicate clearly and build strong professional relationships.
Demonstrates exceptional precision and a high degree of responsibility in all tasks.
Demonstrates strong resilience and composure while delivering results in high-pressure, rapidly evolving FMCG settings.
Demonstrates exceptional proficiency in reporting, strict adherence to assigned routes, and effective management of time.
Maintaining unwavering integrity and professionalism is essential in all field operations.
go to method of application
To submit your application, kindly utilize the provided links on the company’s official website.
Qualifications
Diploma , KCSE , Professional Certificate
Experience Required
1 - 2 years
