Position Summary
The Field Merchandising Representative (FMR) will report directly to the Team Leader – Merchandising and perform a range of merchandising duties, including executing in-store merchandising tasks, maintaining optimal shelf visibility, and ensuring product availability at assigned retail locations. Additionally, the FMR will support returns governance processes and collect market intelligence to inform strategic decisions. Serving as the primary operational contact for the company within the retail environment, the FMR plays a critical role in upholding brand standards and driving sales performance.
Oversee and execute a comprehensive range of critical duties and responsibilities, ensuring alignment with organizational objectives and operational excellence. Lead key initiatives, manage cross-functional projects, and maintain high standards of performance through meticulous planning and execution. Collaborate with stakeholders to identify opportunities for improvement, drive efficiency, and foster innovation while adhering to established policies and procedures. Monitor progress, assess outcomes, and provide actionable insights to enhance productivity and achieve strategic goals. Demonstrate strong leadership, adaptability, and a commitment to continuous professional development in a dynamic and challenging environment.
The role involves ensuring accurate and efficient merchandising and shelf execution, maintaining product presentation standards, and optimizing shelf space to enhance customer appeal and sales performance. Key responsibilities include stocking shelves, organizing product displays, conducting inventory audits, and collaborating with store teams to meet visual merchandising guidelines. Additionally, the position requires adherence to company policies, attention to detail, and the ability to work in a fast-paced retail environment. Prior retail experience and strong organizational skills are essential for success in this role.
Maintain accurate merchandising and presentation standards for products within designated retail locations.
Ensure compliance with established shelf visibility and execution standards as agreed upon.
Organize merchandise in alignment with established nanograms and merchandising standards.
Maintain the cleanliness, proper facing, visibility, and accurate positioning of all products.
Ensure that point-of-sale systems and promotional materials are correctly positioned and consistently maintained.
Track competitors’ promotional strategies, pricing adjustments, and inventory placement strategies across retail environments.
Responsible for overseeing stock management and ensuring proper rotation practices, maintaining accurate inventory records, and monitoring stock levels to prevent overstocking or shortages. Tracks expiration dates to ensure compliance with safety regulations and minimizes waste through timely utilization of products. Collaborates with procurement and warehouse teams to coordinate replenishment, optimize stock levels, and streamline distribution processes. Analyzes inventory turnover rates to identify trends, adjust procurement strategies, and support data-driven decision-making for efficient resource allocation.
Ensure stock levels are consistently tracked, and immediately escalate any instances where inventory falls below predefined thresholds.
Maintain rigorous adherence to FIFO (First-In-First-Out) stock rotation protocols.
Monitor stock with approaching expiration dates and promptly initiate escalation procedures.
Remove any stock that is damaged or past its expiration date from the shelves, adhering strictly to the established company protocols.
Analyze historical and predictive movement trends to strategically manage outlet stock levels, ensuring optimal inventory availability while minimizing excess holdings.
Manages the oversight and administration of returns processes while ensuring adherence to established governance frameworks.
Ensure that all outlet returns are meticulously verified and documented with precision.
Ensure that Goods Return Notes (GRNs) are accurately prepared, accompanied by all necessary supporting documentation.
Ensure all returns undergo thorough physical inspection prior to collection.
Promptly report any returns that appear suspicious or lack a clear explanation without delay.
Facilitate the reconciliation and accountability procedures inherent to returns management operations.
We specialize in overseeing and nurturing strategic partnerships with retail outlets to drive sales growth and enhance brand visibility. This role requires identifying and engaging potential partners, negotiating mutually beneficial agreements, and ensuring seamless collaboration to meet performance targets. Key responsibilities include analyzing market trends, maintaining strong communication channels with stakeholders, and resolving any operational challenges that may arise. A proven track record in business development, strong interpersonal skills, and the ability to cultivate long-term relationships are essential.
Foster professional connections with outlet managers and receiving teams to facilitate seamless collaboration and operational alignment.
Address routine inquiries from outlets while ensuring any unresolved issues are promptly escalated for further resolution.
Facilitate seamless coordination for delivery operations and merchandising initiatives.
Oversee regulatory adherence and ensure precise reporting meeting compliance standards and organizational requirements. Monitor changes in laws and regulations to maintain alignment with legal obligations. Conduct audits and risk assessments to identify potential compliance gaps. Develop and implement policies and procedures that promote ethical practices and regulatory conformity. Collaborate with cross-functional teams to facilitate seamless compliance operations and mitigate potential risks. Maintain meticulous records and documentation to support audit trails and demonstrate adherence to applicable regulations.
Document all on-site merchandising tasks using standardized systems and approved reporting tools.
Prepare and deliver accurate merchandising, stock, attendance, and market intelligence reports in a timely manner.
Conduct field audits, verification exercises, and operational investigations as needed to ensure compliance and operational integrity.
Ensure adherence to organizational operational policies, hygiene protocols, and product handling guidelines at all times.
Seeking candidates with a minimum of three years of relevant experience in the field, complemented by a degree in a related discipline such as engineering, business administration, or computer science. Strong analytical and problem-solving skills are essential, along with proficiency in industry-standard software tools. The ideal applicant will demonstrate a track record of successful project delivery and possess excellent communication abilities to collaborate effectively with cross-functional teams. Familiarity with regulatory compliance and quality assurance standards is also required.
Minimum GCSE Certificate or its equivalent qualification is required.
A degree, diploma, or certification in Sales, Marketing, Business Administration, or a related discipline would be considered beneficial.
Seek candidates with a minimum of one to two years’ hands-on experience in merchandising, fast-moving consumer goods (FMCG) sales support, retail operations, or field execution roles.
Preferred candidates should have experience in supermarket, key account, or modern trade operations.
Proficiency with mobile merchandising or field reporting systems is a beneficial addition to your qualifications.
Proven expertise in [specific skills, e.g., project management, data analysis, or software development], with a strong aptitude for [relevant competencies, e.g., problem-solving, stakeholder communication, or technical troubleshooting]. Demonstrated ability to [specific task or responsibility, e.g., lead cross-functional teams, interpret complex datasets, or optimize workflows]. Highly developed organizational skills, ensuring efficient prioritization and execution of duties within fast-paced environments. Adept at [key competency, e.g., multitasking, adapting to evolving priorities, or maintaining meticulous attention to detail]. Exceptional interpersonal skills, fostering collaboration and building strong professional relationships across diverse teams. Commitment to continuous improvement through [specific initiative, e.g., professional development, staying current with industry trends, or pursuing certifications]. Compliance with [relevant standards, regulations, or protocols] to uphold operational excellence and ethical practices.
Proven expertise in merchandising strategies and flawless shelf execution.
Proficient in stock rotation methodologies and the efficient processing of returns.
Proven ability to effectively communicate and manage relationships is required. Strong interpersonal skills with a focus on building and maintaining professional connections are essential.
Proven ability to maintain meticulous focus and demonstrate unwavering responsibility in all tasks.
Thrives in high-pressure environments typical of fast-paced FMCG industries, demonstrating resilience and adaptability to meet demanding deadlines.
Demonstrates exceptional proficiency in creating detailed reports, maintaining strict adherence to established routes, and efficiently managing time to ensure timely task completion.
Maintaining unwavering integrity and demonstrating professionalism are essential in all field operations.
go to method of application
To submit your application, please utilize the provided link(s) on the company’s official website.
Qualifications
Diploma , KCSE , Professional Certificate
Experience Required
1 - 2 years
