Job Reference Number : V/No. 4/2022
Duties and Responsibilities:
This is the highest grade in the cadre. Duties and responsibilities will include:
Coordination of complaints management processes
Ensuring prompt investigations on complaints to facilitate effective decision making;
Coordinate processing of complaints / petitions received by the Commission;
Maintaining proper and up-to-date data on complaints filed and processed;
Managing the Complaints Management Information System;
Developing and implementing stakeholder engagement strategies to sustain valuable stakeholder relationships;
Identifying complaints arising from gaps in law, policy or procedures that require action by JSC or other agencies;
Developing guidelines / standard operation procedures (SOPs) for complaints and investigations;
Development of complaints and investigations trend reports;
Advisory to the Commission and management on complaints management; and
Supervision of staff and management of Directorates financial resources.
Requirements for Appointment:
For appointment to this position, the applicant must have: –
A relevant Master’s degree from a recognized University;
A Bachelor’s Degree in Social Sciences from a recognized University;
A relevant certificate in basic investigation and crime detection;
Membership to relevant professional body with Good Standing;
Attended a Course in Strategic Leadership and Development or its equivalent; and,
Meets the requirements of Chapter Six (6) of the Constitution
Work Experience:
Minimum Fifteen (15) Years relevant work experience;
At least Five (5) Years at Senior Management Level; and
Prior experience working on Complaints Management systems and Investigations will
be added advantage
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Interested and qualified persons are requested to make their applications by: -Successful candidate will be required to submit valid clearance certificates from the following bodies before appointment: The application must reach the Commission NOT LATER THAN 3RD FEBRUARY, 2023 AT 5.00PM
Only shortlisted and successful candidates will be contacted. Canvassing in any form will lead to automatic disqualification.
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