Overview Of Role
CHAI is seeking a driven and highly motivated individual to drive the scoping, design, and development of digital products to support public health campaigns. They will work closely with internal teams and external partners to provide strong technical direction and lead the development of products to improve efficiencies in campaign activities which may include planning, supply chain management, training, campaign delivery, payment, and monitoring and evaluation. The candidate may also support product management, maintenance, and implementation of other digital platforms within the Digital Health team’s product portfolio (e.g., Geoprism Registry, Reveal, DHIS2)
The individual will serve as a product owner, supporting technical scoping, requirements gathering, and ensuring strong execution (e.g., design, development, progress tracking, testing, deployment) to deliver on product requirements. The candidate will identify, build, and manage relationships with technology organizations/partners whose products will be used to digitize campaigns and other digital health initiatives. They will work closely with a range of CHAI teams to support governments to implement digital health products that meet the program objectives and provide strategic guidance on integration and scalability of such products across major public health campaign activities.
A successful candidate will need to possess strong communication, organizational, and project management skills. They must exhibit a passion for results, a commitment to excellence, and the capacity to facilitate multi-stakeholder and strategic discussions. CHAI places great value on the following qualities in its staff resourcefulness, responsibility, patience, tenacity, humility, independence, energy, and work ethic.
Product scoping and design (20%)
Collaborate with CHAI (regional and country) teams and external organizations involved in campaign implementations to identify and document the challenges and use cases for digital products to support public health campaigns, disease surveillance, and more broadly health systems strengthening
Collaborate with CHAI teams and external organizations involved in campaign implementations to define end users, understand user personas, and co-design solutions with users where applicable
Develop high-level product requirements documentation to inform software development
Develop product assessment framework and conduct research/interviews with technology partners to identify existing products that meet product requirements or may benefit from targeted investment.
Product and partnership management (40%)
Maintain coordination across key programmatic, technology, and product stakeholders to implement product development and implementation plan
Drive progress towards executing product roadmap in partnership with technology partners, including representing programmatic stakeholders, backlog prioritization, releases, and development life cycle
Design product testing strategies with technology partners and collaborate with country stakeholders to conduct tests and gather feedback
Work with developers to prioritize product test results and user feedback for inclusion into software roadmap and/or configure the application appropriately
Define KPIs for product performance, usability, and uptake, and oversee monitoring during implementation
Implementation and maintenance of digital solutions (30%)
Collaborate with regional CHAI informatics teams in technical set up and configuration, user testing, training, supervision, monitoring, issue escalation, and transition of product ownership for all country-level implementations
Monitor use of products in country, collecting feedback, triaging issues, and escalating to technology partners as necessary
Collaborate with regional CHAI informatics teams to develop country-level sustainability plans for products and advise on transition of technology partner relationships to governments post-deployment
Collaborate with regional CHAI informatics teams to develop operational plans and strategies to ensure products are used across program use cases (e.g., malaria, NTD, polio, COVID-19 vaccination) and integrated with wider information systems in country as needed
Knowledge management and dissemination (10%)
Work with technology partners to ensure up-to-date documentation is in place to support roll out and maintenance of digital products
Advocate for products to global, regional, and country stakeholders to strengthen scalability and sustainability
Stay up to date on available features and functionalities on key products to provide guidance on appropriate tool selection and implementation considerations
Document lessons learned on technical products for CHAI-wide or global sharing
Master’s degree in relevant field (health informatics, public health, computer science) with 5-7 years of working experience as a technical project manager, product manager, business analyst or in a similar role to deliver business requirements for technology initiatives
Experience in managing agile product development, including working with engineering, design, implementers, and clients to prioritize use cases, launch a product, and ensure it meets the needs of target users
Experience working and communicating with government officials and/or multilateral organizations, with strengths in communicating technical concepts to non-technical stakeholders.
Experience working in an international context and/or fast-based entrepreneurial environment, with demonstrated ability to work with a sense of urgency and in high pressure situations
Exceptional communication skills with people of varied professional and cultural backgrounds
Ability to travel approximately 30-40% of the year
Fluency in English and French
Advantages
Knowledge of malaria, polio, NTD and/or public health campaigns
Knowledge of common health information management systems and digital global goods (e.g., DHIS2, OpenLMIS, OpenSRP, CommCare)
Understanding of interoperability principles and standards (HL7, IHE, FHIR)
Experience implementing technology-based solutions with users including user research, field testing, and training
Experience in defining and measuring performance of digital products
Experience working remotely with a decentralized team
Experience living or working in resource-limited countries
Apply via :
careers-chai.icims.com
