Job Ref. No. JHIL029
Role Purpose
The job holder will be responsible for attending to customer’s and provider queries by determining their requirements, answering to these inquiries, resolving problems, and fulfilling customer’s requests.
Main Responsibilities
Respond to potential/existing customer inquiries by providing and/or clarifying with the desired information.
Inform clients by explaining procedures and answering questions through inbound calls.
Resolves complaints by clarifying issues and exploring answers and alternative solutions, implementing solutions, and escalating unresolved complaints.
Complaints management by proper escalation of client queries through the CRM system.
Ensure strict process compliance in line with the business lines objective.
Selling additional products by recognizing opportunities to cross-sell or up-sell new benefits.
Maintain and improve quality results by adhering to standards and guidelines, recommending improved procedures.
Complete call logs.
Follow up on any issues raised by providers.
Generate reports on the various engagements and feedback collected.
Support other Voice of the Customer campaigns when needed.
Key Competencies
Customer Service orientation
Data entry skills
Listening skills
Phone Skills
Verbal communication
Adaptability
Attention to detail
Good Interpersonal relationships
Ability to Multi-task
Qualifications
Graduate from a recognized university
Medical professionals have an added advantage.
Proficient in the use of Microsoft Office suite and packages
If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 12th May 2022
Apply via :
Recruitment@jubileekenya.com
Leave a Reply