Your day at NTT DATA will involve engaging in meaningful, innovative projects that drive technological advancements and deliver tangible solutions for our clients. You will collaborate with a diverse team of experts, leveraging cutting-edge tools and methodologies to solve complex challenges across various industries. This role requires a proactive approach, ensuring you stay current with industry trends and emerging technologies while contributing to high-impact initiatives. Responsibilities include analyzing data, designing and implementing solutions, and communicating progress effectively to stakeholders. Ideal candidates will possess strong analytical skills, proficiency in relevant technologies, and a passion for continuous learning and professional growth.
As an Associate Client Manager at NTT DATA, you will cultivate and maintain strong relationships with your assigned accounts, prioritize client satisfaction, and identify opportunities for growth across all solution areas. You will leverage our advanced tools and industry-leading methodologies to analyze clients’ needs and deliver customized solutions that precisely align with their strategic business objectives.
You will cultivate and expand key relationships through strategic foresight and meticulous planning, collaborating with our worldwide office network to ensure outstanding client experiences. Your responsibilities will involve achieving revenue and margin objectives while reducing client turnover and optimizing retention rates.
With your in-depth expertise in cutting-edge technology sales methodologies and industry trends, you will craft and execute strategic account plans. Collaborating closely with pivotal stakeholders, you will drive business potential, enhance revenue streams, and guide clients seamlessly through every stage of their purchasing journey.
As the primary liaison, you will resolve client inquiries and maintain a high standard of client satisfaction. Leveraging your specialized knowledge, you will translate clients’ requirements into effective solutions, facilitating their attainment of business objectives through our services.
To excel in this position, you must possess the following qualifications and skills:
Achieve the performance benchmarks established in the quarterly accountability matrix, in accordance with the guidelines set forth by the Sales Execution Framework.
Establish and nurture strong, collaborative partnerships with essential stakeholders within designated accounts to ensure mutual success and alignment.
Collaborate with internal teams across support, service, and management to align efforts and achieve account objectives while fulfilling client expectations.
Deliver measurable increases in profitable sales volume and meet strategic objectives across designated accounts.
Lead joint strategic account planning to define mutual performance objectives, financial targets, and critical milestones for one- and three-year periods.
Regularly evaluate, refine, and confirm client requirements to guarantee alignment with the solutions provided.
Drive solution development efforts by engaging relevant internal resources to address client requirements effectively.
Deliver consistently exceptional customer experiences that align with established company benchmarks and service excellence guidelines.
Fulfill all mandatory training and development requirements within the designated timeframes.
Drive executive-level sponsorship and engagement across designated accounts.
Deliver precise and up-to-date reports on established metrics as mandated by leadership.
Seeking a candidate with a proven track record and relevant qualifications to excel in this role. Essential skills include strong analytical abilities, exceptional communication proficiency, and adept problem-solving capabilities. Prior experience in a similar position is highly desirable, along with a deep understanding of industry-specific tools and methodologies. The ideal applicant will demonstrate adaptability, leadership potential, and a commitment to continuous professional development. A minimum of [X] years in the field and proficiency in [specific software/tools] are required. Additional assets include certifications, project management expertise, and a collaborative mindset to thrive in a dynamic team environment.
Earned a Bachelor’s Degree or college certification from a regionally accredited institution.
A minimum of two years of hands-on experience in IT client management is required.
Demonstrates a strong command of Microsoft Office applications, including Word, Excel, and PowerPoint, with the ability to leverage these tools effectively for data analysis, document creation, and presentation development.
Proven expertise in customer relationship management (CRM) systems and related reporting functionalities.
We are seeking a candidate with strong core competencies in strategic planning, problem-solving, and stakeholder management. The ideal applicant must demonstrate exceptional analytical skills, proficiency in data-driven decision-making, and the ability to drive organizational growth through innovative solutions. Additionally, the role requires excellent communication and collaboration skills to engage effectively with cross-functional teams, senior leadership, and external partners. Candidates should exhibit adaptability in dynamic environments, a commitment to continuous learning, and a track record of delivering measurable results.
Proven track record in ICT sales and client relationship management, with a demonstrated ability to build and maintain strong business partnerships.
Demonstrates a keen ability to prioritize customer needs and cultivate enduring professional connections.
Demonstrated expertise in strategic planning, meticulous organization, and adept negotiation skills.
Demonstrates a polished professional approach while maintaining a strong focus on achieving measurable outcomes.
Maintain a positive mindset, demonstrate resilience in high-pressure situations, and take proactive measures to address challenges.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
