ABOUT THE OPPORTUNITY AND RESPONSIBILITIES
This role offers the chance to collaborate closely with entrepreneur clients within Komodo communities, driving meaningful change for Kenyan micro and small business owners. Serving as a vital part of the Business Growth Services team, the position plays a key role in empowering these entrepreneurs to foster sustainable community development.
Specifically, this role encompasses a range of responsibilities, including:
The process of engaging clients is a key responsibility, accounting for 10% of the role’s duties.
Identify and onboard entrepreneurs who meet the specified enrollment criteria for the program.
Ensure clear and effective communication of program information to community participants, verifying that all messages have been properly received.
As an Ambassador for Inkomoko, you will serve as a liaison, engaging with and connecting to existing community structures to represent and advance the organization’s mission.
Provide guidance on aligning participant criteria with the organization’s culture and the needs of local businesses.
Effectively report any obstacles encountered by participants throughout the duration of the program to Inkomoko leadership.
We are seeking a candidate to spearhead 40% of the role, focusing primarily on delivering comprehensive training programs. This includes designing, developing, and implementing structured learning initiatives tailored to diverse employee needs. The successful applicant will assess training requirements, create engaging materials, and evaluate program effectiveness through feedback and performance metrics. Additionally, they will mentor trainers, facilitate workshops, and ensure alignment with organizational goals to foster continuous professional growth and skill enhancement across the team.
The program coordinator must guarantee that every entrepreneur in the initiative is fully informed and consistently attends all scheduled training sessions.
Responsibilities include managing all training logistics, such as preparing training materials, arranging the training venue, tracking attendance, and ensuring the session begins punctually.
Deliver training sessions employing Inkomoko’s standardized training materials in Somali, Kiswahili, and English.
Evaluate training modules and recommend essential modifications to the Senior Trainer for enhancement.
Complete all required training programs punctually and adhere strictly to the allocated budgetary constraints throughout the duration of each initiative.
We are currently seeking a dynamic Business Consulting & Client Relationship Management professional to drive strategic initiatives and foster lasting partnerships with key stakeholders. This role demands a strategic mindset, exceptional interpersonal skills, and a proven ability to deliver tailored solutions that align with client objectives. Responsibilities include analyzing business challenges, developing actionable recommendations, and ensuring seamless execution to enhance client satisfaction and retention. Additionally, the position requires building and maintaining strong client relationships through regular engagement, transparent communication, and proactive problem-solving. Ideal candidates will possess strong analytical capabilities, a client-centric approach, and experience in consulting or account management within a fast-paced environment.
The onboarding procedure for entrepreneurs encompasses an initial assessment of their qualifications, along with monitoring and evaluation against established criteria, all documented within our digital platform.
Monthly site visits are performed to evaluate business requirements and identify potential opportunities.
Prepare cash flow statements and conduct profitability analyses in collaboration with clients to assess financial performance and support strategic decision-making.
Deliver expert, strategic, and pragmatic guidance to empower clients in achieving their goals, or realigning objectives to enhance sustainability and profitability.
Site visits are conducted regularly to deliver immediate advisory support, addressing evolving business needs and fostering sustainable growth.
Professional Rewriting:
Facilitate client integration with Inkomoko’s comprehensive suite of services, such as professional development initiatives and financial resource accessibility.
Maintain clients’ business information accurately and ensure it remains current at all times.
Assist investment colleagues by facilitating investment applications, conducting thorough due diligence, and managing clients’ credit payments to ensure timely and accurate financial processing.
Community Activities Coordination and Administration encompasses 10% of the responsibilities for this position.
Foster strong collaborative relationships with all partners and local authorities in Lower.
Prepare and submit weekly and monthly reports punctually.
Represent Inkomoko’s interests and operations in Lower, serving as the primary liaison between the organization and local stakeholders. Facilitate engagement with community members, government bodies, and business partners to advance Inkomoko’s mission. Implement and oversee programs tailored to the region’s unique needs while ensuring alignment with the organization’s strategic objectives.
Collaborate effectively with the Senior Business Development Advisor and the Business Development Manager to plan and execute community engagement initiatives.
Provide support to Inkomoko staff in managing all communications within the county.
Ensure community activities are completed promptly and efficiently.
Provide support to the Monitoring & Evaluation team in conducting surveys and gathering data in Lower.
Offer comprehensive administrative assistance as required to ensure seamless office operations and effective support for team members.
Execute additional responsibilities as designated by management, ensuring alignment with organizational objectives and available resources.
Requirements
WHO WE ARE LOOKING FOR
Proficiency in digital tools is essential, including foundational IT competencies in Microsoft Office, Excel, and PowerPoint.
Proven expertise in fostering strong interpersonal connections through coaching, active listening, demonstrating empathy, and building trust is essential.
A high level of proficiency in both spoken and written English is essential, with strong communication skills in Swahili and Turkey regarded as highly advantageous.
Demonstrates a foundational knowledge of and enthusiasm for micro and small enterprises.
Demonstrate a proactive mindset, strong initiative, and the ability to adapt and grow quickly in new situations.
Possesses robust financial and accounting expertise; demonstrates thorough understanding of Kenyan business financial policies.
Capable of maintaining composure and achieving objectives efficiently in high-pressure situations.
Proficient in both written and verbal communication is required, ensuring clarity and effectiveness in conveying information.
Demonstrates resilience, unwavering ethical standards, and strong analytical reasoning abilities.
Dynamic and highly personable, this individual excels in interpersonal interactions, fostering meaningful connections with colleagues and clients alike. With a natural inclination toward engagement and collaboration, they thrive in collaborative environments, ensuring open communication and a cohesive team dynamic. Their ability to articulate ideas clearly and adapt to diverse social settings makes them an invaluable asset in roles requiring strong interpersonal skills and customer-facing interactions.
We seek a highly ethical and skilled professional who demonstrates unwavering integrity and a commitment to excellence in all aspects of their work.
A bachelor’s degree in Business Administration, Entrepreneurship, or a closely related discipline is required, or you may be currently enrolled in such a program.
Should be located within the relevant geographic area.
Possessing a smartphone with 24-hour availability is advantageous.
Seeking a candidate with a strong foundation in core competencies including strategic planning, team leadership, and problem-solving. The ideal applicant will demonstrate proficiency in communication, adaptability, and project management, along with a commitment to continuous professional development. Responsibilities include guiding teams through complex challenges, fostering collaborative work environments, and ensuring alignment with organizational goals. The role requires the ability to analyze data effectively, make informed decisions, and drive results while maintaining high ethical standards. Experience in [specific industry or field, if applicable] is preferred, along with a track record of delivering measurable outcomes in prior roles.
We are looking for someone who;
Demonstrates integrity by consistently honoring commitments, fostering trust through transparent and honest communication, and cultivating a supportive environment that prioritizes the well-being of team members.
Demonstrates courage by proactively tackling challenging situations and communicating honestly with confidence; seizes new opportunities with determination; assumes complete accountability for personal contributions.
Seeks pertinent information and collaborative input as necessary, exercises sound judgment within their scope of authority, and discerns when to elevate concerns or request additional direction.
The position offers a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) retirement plan with company matching. Employees enjoy paid time off, including vacation, sick days, and holidays, along with flexible spending accounts for healthcare and dependent care. Additional perks include tuition reimbursement, professional development opportunities, and employee wellness programs. The company also provides life and disability insurance, as well as a generous parental leave policy.
WHAT YOU’LL GET
This position offers a unique chance to contribute to a rapidly expanding organization with a strong sense of purpose. The compensation package features an exceptional work environment alongside highly competitive pay.
A competitive salary is offered, complemented by a potential performance-based bonus tied to key performance indicators.
Our comprehensive benefits package encompasses health insurance, annual leave, an employee savings program, gender-neutral parental leave, and a sabbatical program, among other offerings.
A dynamic company culture that prioritizes your professional development and career advancement, providing substantial resources and opportunities for continuous learning and progression.
A chance to collaborate with a skilled team of professionals spanning multiple regions.
Demonstrated capacity to drive meaningful social change while fostering economic advancement.
Qualifications
BA/BSc/HND
