This role focuses on direct sales and customer engagement, aiming to retain existing clients, expand business, and acquire new customers—all critical to revenue growth. Responsibilities include managing assigned customer accounts consistently while collaborating with key stakeholders to assess their unique needs and tailor solutions accordingly. The position delivers service by diagnosing issues, providing technical guidance, recommending corrective measures, resolving product or application challenges, implementing suitable product applications, and ensuring proper maintenance of dosing and control equipment.
Success will be measured through coordinated service visits and comprehensive reports for each account and application area, ensuring adherence to high standards of cleanliness and hygiene. The role requires strong market intelligence to stay informed about industry demands and competitor actions.
We deliver comprehensive account management, sustained service, and strategic sales development to assigned accounts within the designated geographic territory. Additionally, we execute targeted prospecting initiatives—leveraging both existing and new products as well as innovative solutions—to enhance sustainability and operational performance, specifically in areas such as water, energy, and chemical efficiency, and, when applicable, food safety enhancements.
Monitor and track performance metrics for designated accounts and assigned regional accounts, leveraging specialized tools—including Sales Funnels, quarterly reporting, market share analysis, and additional reports as requested by stakeholders and leadership. Drive business expansion at existing customers by introducing new SKUs and innovative solutions, while simultaneously pursuing opportunities with prospective clients.
Grow the Lodging Sector’s revenue by uncovering, evaluating, and capitalizing on opportunities for both new customer acquisition and expansion within existing accounts through strategic product and application recommendations. Additionally, compile and submit monthly sales and stock level reports ensuring accurate tracking and inventory management.
To gain a comprehensive grasp of the local market landscape, competitive dynamics, and unmet customer needs, you will conduct thorough market research and analyze competitors’ activities. Additionally, you will identify key customer requirements, particularly in relation to product applications, and report on findings to inform strategic decision-making.
The successful candidate will perform or assist with regular and repair dosing procedures, as well as the servicing of dosing control equipment, adhering to manufacturer specifications. Additionally, they will deliver technical training to customer personnel on the proper operation of dosing control equipment, ensuring optimal efficiency and performance. The role also involves collaborating closely with customer staff to ensure Diverse chemicals are dispensed accurately, achieving superior results in alignment with Material Safety Data Sheets (MSDS) and Product Information Sheets (PIS) through joint efforts.
The incumbent will maintain comprehensive records of all dosing activities and associated control equipment within the designated accounts. These records will encompass detailed service reports. Additionally, the individual will document all Planned Maintenance Schedules and address customer breakdowns within the agreed-upon timeframe.
Address customer dosing and performance emergencies promptly and effectively, ensuring resolution in alignment with the stipulated Service Level Agreements (SLAs) within their designated areas of responsibility.
To establish a sustainable pipeline for cleaning machines in collaboration with sector leaders, Task will identify market needs and drive implementation.
We facilitate the Accounts Receivable team by managing cash collection processes and maintaining the seamless operation of accounts to ensure continuous financial workflows.
Qualifications
BA/BSc/HND
