JOB SUMMARY
The Bancassurance Business Development Officer plays a pivotal role in expanding the Bancassurance portfolio by executing strategic sales initiatives, acquiring new customers, fostering cross-selling opportunities, and cultivating strong relationships throughout Fault’s branch network. This position is tasked with enhancing insurance penetration, boosting premium revenue, collaborating closely with branch teams, and providing tailored insurance solutions that align with Fault’s overarching strategic goals.
We are seeking a motivated individual to perform a variety of key tasks and responsibilities, including but not limited to project management, stakeholder communication, budget tracking, and strategic planning. The successful candidate will be responsible for overseeing daily operations, ensuring adherence to company policies and procedures, and collaborating with cross-functional teams to drive project success. Additionally, the role requires proficiency in data analysis, report generation, and the ability to meet tight deadlines while maintaining high-quality output. Ideal candidates will possess strong organizational skills, attention to detail, and the capacity to adapt to changing business needs in a fast-paced environment.
We aim to achieve quantifiable objectives that align with the company’s strategic priorities, ensuring measurable progress and tangible outcomes. This involves establishing clear benchmarks to evaluate performance, tracking key indicators to assess efficiency, and setting specific targets to drive productivity. By defining these goals with precision, we foster accountability, enhance decision-making, and facilitate continuous improvement across all operational areas. Each objective will be accompanied by metrics to validate success, providing a structured framework for evaluation and sustained growth.
Striving for excellence, we seek to consistently meet or exceed premium income targets, ensuring sustained growth and financial stability.
Responsible for generating and renewing a set of insurance policies, ensuring consistent sales growth and maintaining client retention through effective outreach and engagement strategies.
Drive the optimization of lead conversion rates through strategic analysis and targeted interventions to enhance the efficiency of the sales funnel. Implement data-driven methodologies to identify patterns, refine outreach strategies, and eliminate bottlenecks in the conversion process. Collaborate with cross-functional teams to align marketing, sales, and product efforts, ensuring a cohesive approach to nurturing and converting leads. Monitor performance metrics, track conversion trends, and adjust tactics as needed to meet or exceed established benchmarks.
We are focused on expanding our portfolio and ensuring customer retention through strategic initiatives and exceptional service delivery. Our goal is to cultivate long-term relationships with clients by consistently providing value and addressing their evolving needs. This involves analyzing market trends to identify opportunities, tailoring solutions to meet diverse client requirements, and implementing retention strategies that foster loyalty and satisfaction. Additionally, we prioritize building trust through transparent communication, reliable performance, and proactive engagement to sustain and grow our client base.
Branch staff are provided with engagement and training sessions to ensure their ongoing development and alignment with organizational goals. These structured sessions are designed to enhance team performance, foster a collaborative work environment, and equip employees with the necessary skills and knowledge to meet operational demands. Regular participation in these programs is expected to support continuous improvement and maintain high service standards across all branch locations.
Our primary focus is to ensure high levels of customer satisfaction by delivering exceptional service and support throughout every interaction. This role requires a commitment to promptly addressing customer inquiries, resolving issues efficiently, and maintaining a positive and professional demeanor at all times. Key responsibilities include actively listening to customer concerns, providing accurate and timely solutions, and following up to confirm issue resolution. The ideal candidate must possess strong communication skills, a customer-centric mindset, and the ability to handle high-pressure situations with composure and empathy. Familiarity with customer service software and a track record of exceeding performance metrics are essential for success in this position.
Accurate and punctual reporting is essential to this role, ensuring all data and findings are delivered within specified deadlines while maintaining the highest standards of precision. This responsibility encompasses collecting, analyzing, and presenting information in a clear and concise manner, enabling informed decision-making across the organization. Attention to detail and adherence to established protocols are critical to producing reliable reports that support strategic objectives.
Ensures strict adherence to all applicable laws, regulations, and internal policies to mitigate risks and maintain organizational integrity. Conducts thorough assessments of compliance frameworks, identifies potential gaps, and implements corrective measures as needed. Collaborates with cross-functional teams to foster a culture of compliance awareness and accountability across the organization. Monitors evolving regulatory landscapes, interprets changes, and provides timely guidance to stakeholders.
Oversee and manage the full spectrum of daily operations to ensure seamless workflow efficiency and adherence to organizational standards. Lead and mentor a high-performing team, fostering a collaborative environment that drives productivity and innovation. Develop and implement strategic initiatives that align with company goals, while monitoring performance metrics to identify areas for improvement. Collaborate cross-functionally with departments to streamline processes, resolve challenges, and enhance overall operational effectiveness. Ensure compliance with industry regulations and internal policies, maintaining a strong focus on quality control and risk mitigation. Serve as a key liaison between senior leadership and staff, providing clear communication and actionable insights to support data-driven decision-making.
We are seeking a dynamic individual to drive business development initiatives and accelerate sales growth within our organization. The ideal candidate will leverage strategic planning, market analysis, and client engagement to expand our market presence and revenue streams. Responsibilities include identifying new business opportunities, cultivating relationships with key stakeholders, and negotiating high-value contracts to meet revenue targets. Additionally, the role requires collaboration with cross-functional teams to align sales strategies with company objectives and ensure sustainable growth. Proficiency in CRM tools, strong communication skills, and a track record of exceeding sales goals are essential for success in this position.
Expand market share for both life and general insurance products within designated branches and target customer demographics.
Craft and implement strategic initiatives focused on enhancing insurance adoption, expanding portfolios, and driving revenue growth to bolster organizational performance.
We strive to uncover and cultivate new business prospects by engaging existing clients, pursuing referrals, welcoming walk-ins, and following up on leads generated by the bank.
Proactively promote insurance solutions in conjunction with banking offerings to strengthen customer engagement and expand revenue potential per client.
Secure agreed-upon premium income targets on a monthly, quarterly, and annual basis, while also fulfilling policy issuance and renewal objectives.
Engage in strategic sales campaigns, local branch activations, customer engagement forums, and targeted marketing initiatives designed to enhance brand awareness and cultivate high-quality leads.
Develop and sustain a robust sales pipeline to drive ongoing business expansion and ensure the long-term viability of the portfolio.
We prioritize building and maintaining strong relationships with our clients while delivering exceptional customer experiences. This role focuses on understanding client needs, addressing inquiries promptly, and ensuring high levels of satisfaction through proactive communication and tailored solutions. Responsibilities include identifying opportunities for upselling and cross-selling, resolving escalated issues, and collaborating with internal teams to enhance service delivery. The ideal candidate will possess excellent interpersonal skills, a customer-centric mindset, and the ability to manage multiple priorities in a fast-paced environment. Experience in relationship management, CRM systems, and a track record of exceeding customer expectations are essential.
Act as the main point of contact between clients, branch personnel, and insurance underwriters to facilitate smooth and efficient service delivery.
Foster collaborative partnerships with Branch Managers, Relationship Officers, and frontline staff to cultivate and sustain a high-performance sales and referral-driven culture.
Deliver expert advisory services to clients, offering tailored insurance solutions aligned with their financial objectives and risk management requirements.
Deliver prompt resolution for customer inquiries, complaints, claims follow-ups, and policy servicing needs to strengthen overall satisfaction and loyalty.
Develop and maintain strong, strategic connections with key clients to foster recurring transactions, secure renewals, and cultivate enduring customer loyalty.
We strive to achieve operational excellence while ensuring strict compliance with all regulatory and organizational standards. This role demands meticulous attention to detail and a commitment to maintaining high levels of efficiency, accuracy, and adherence to established protocols. Responsibilities include overseeing daily operations, identifying areas for improvement, implementing best practices, and ensuring full compliance with internal policies and external mandates. The ideal candidate will possess strong analytical skills, the ability to interpret complex regulations, and a proactive approach to risk management and process optimization.
Accurately and efficiently process insurance applications, renewals, endorsements, claims documentation, and policy issuance in a timely manner.
Ensure the precision and integrity of customer and policy data by meticulously updating and managing records in the Bancassurance Management System as well as other designated reporting platforms.
Create and deliver regular sales performance reports, pipeline evaluations, and portfolio analyses to senior leadership.
You must consistently enforce compliance with Insurance Regulatory Authority (IRA) guidelines, Central Bank of Kenya (CBK) regulations, and all internal policies and procedures.
Ensure meticulous documentation and strict adherence to processes while supporting audit, risk, and compliance reviews.
We are seeking a dynamic professional to design, deliver, and oversee training programs, mentor teams, and enhance branch operational capabilities to drive performance and growth. This role involves developing targeted coaching initiatives, assessing team and branch competencies, and implementing capacity-building strategies to ensure sustainable success. The ideal candidate will have proven experience in instructional design, talent development, and organizational capacity enhancement, with a strong ability to assess needs, customize solutions, and measure impact. Responsibilities include facilitating workshops, coaching managers and staff, aligning training with business objectives, and fostering a culture of continuous improvement across all branches.
Deliver periodic training and awareness programs for branch personnel focusing on insurance products, sales methodologies, regulatory compliance standards, and strategies for enhancing customer interactions.
Collaborate with branch teams by participating in joint sales calls and customer visits, while providing hands-on coaching to enhance insurance sales proficiency.
Educate staff thoroughly on product details to enhance their confidence and boost referral conversion rates effectively.
Work collaboratively with branch leadership to cultivate and reinforce a robust Bancassurance sales culture throughout the branch network.
We are seeking a dynamic individual to drive product innovation and gather strategic market insights. The role involves researching industry trends, analyzing competitor strategies, and identifying emerging opportunities to inform product roadmaps. Proficiency in data-driven decision-making, strong analytical skills, and the ability to translate market intelligence into actionable business strategies are essential. A proven track record in product development, coupled with expertise in market research methodologies, is required. The successful candidate will collaborate cross-functionally to align product development with customer needs and business objectives while ensuring competitive differentiation in the market.
Collect and evaluate market intelligence focusing on customer requirements, competitor actions, emerging trends, and industry advancements to identify strategic opportunities and potential risks.
Deliver insights and strategic recommendations to enhance product features, optimize pricing structures, elevate customer satisfaction, and identify promising market opportunities.
Collaborate with insurance partners and internal stakeholders to craft, implement, and market innovative insurance products and solutions.
Analyze product performance and customer adoption metrics to guide strategic decision-making and enhance portfolio optimization efforts.
We are seeking a candidate with a strong foundation in analytical thinking, problem-solving, and technical proficiency to excel in this role. The ideal applicant will possess a deep understanding of relevant industry standards, methodologies, and best practices, ensuring efficient and effective execution of assigned tasks. Strong written and verbal communication skills are essential, along with the ability to collaborate seamlessly within cross-functional teams. Additionally, proficiency in [specific software/tools, if applicable] and a commitment to continuous learning will be critical to success in this position. The successful candidate will demonstrate adaptability in dynamic environments and a keen attention to detail in all aspects of their work.
Proven ability to collaborate effectively with diverse teams and stakeholders, demonstrating exceptional verbal and written communication proficiencies. Exhibits a talent for fostering positive relationships, resolving conflicts diplomatically, and conveying complex information in a clear, concise manner.
Demonstrates a consistent track record of surpassing predetermined sales objectives and consistently achieving or exceeding performance benchmarks.
Customer-focused, demonstrating strong ethical standards and meticulous attention to detail.
Analytical role requiring a solid comprehension of risk assessment and insurance underwriting principles.
Driven, highly organized, and collaborative professional, adept at working both independently and within a team environment.
Requires solid expertise in Microsoft Office applications and insurance Customer Relationship Management software platforms.
Seeking a candidate with a minimum of three years of relevant experience in a similar role, complemented by a bachelor’s degree in a related field. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving abilities. Exceptional communication skills, both written and verbal, are required to collaborate effectively across teams. The ideal applicant will demonstrate a proven track record of delivering results in fast-paced environments while maintaining attention to detail. Familiarity with project management methodologies and prior leadership experience are highly advantageous.
A bachelor’s degree in business administration, insurance, marketing, or a closely related discipline is required.
A recognized qualification in Insurance, such as a Diploma from AII or ACID, or an active pursuit of professional certification, is required.
With a minimum of two to three years of proven experience in a sales capacity within the insurance or financial services industry, candidates should ideally possess background in Bancassurance.
Possesses a solid understanding of both general and life insurance products.
Proficiency in fostering and maintaining strong relationships with underwriters and brokers is highly beneficial.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 - 3 years
