Jobs Kenya

Website: Website vivoactivewear.com

  • Head of Sales & Customer Experience Human Resources Manager

    Head of Sales & Customer Experience Human Resources Manager

    Job description
    This is an exciting opportunity to lead the Sales & Customer Experience efforts of one of Kenya’s fastest growing fashion brands. The successful candidate will be primarily responsible for developing strategies for improving our current sales capacities and identifying/delivering ways to strengthen them. He/ she will also be responsible for attracting and retaining customers by ensuring that the customer experience at the Vivo stores is exceptional. The incumbent is expected to provide actionable insights to the business to deliver vital improvement recommendations that are mutually beneficial to the customer and the business.
    In order to achieve this, the role is critical in understanding customer needs and ensuring all elements of the offer deliver ahead of customer expectations. This requires working with Marketing and Operations stakeholders to assess levels of customer satisfaction and to create and measure standards. Underpinning this is the need to embed standards in the Vivo culture working with relevant teams to train, evaluate and reward customer focus and customer service across the business, ensuring an on-going process of improvement.
    Skills & Knowledge Required

    Minimum of a Bachelor’s degree in Marketing, Business, or similar background
    7 years of experience (of which at least 4 should have been in a management role) in sales, customer experience, or strategy – preferably in the retail sector
    Demonstrated leadership skills
    Strong communicator who can influence others, actively listens and speaks with confidence
    A team player who can work collaboratively whilst still achieving set objectives
    High personal, professional and ethical standards
    Self-starter, independent
    Ability to live with ambiguity
    Willing to ‘go the extra mile’
    Creative thinker and problem solver; looks for better ways of doing things
    Ability to apply creative thinking and imagination to campaign development, as well as an unrelenting focus on the target audience
    Strong English language skills, both written and spoken
    Previous experience of working with Retail Management / POS Systems / Loyalty Programmes
    Meticulous attention to detail and high levels of accuracy
    Excellent time-management skills and ability to multi-task, highly organised
    High level of numeracy and an analytical aptitude
    Strong computer skills, including spreadsheets (Excel), presentations (Powerpoint) and word processing (Word)

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  • eCommerce Manager

    eCommerce Manager

    Job Description
    Are you ready for a leadership challenge?
    Vivo Activewear prides in inspiring women to look and feel great.
    It is a place to explore potential, eliminate boundaries and push out the edges of what we can be.
    The company seeks to nature talent, grow and bring dreams to fruition.
    Our culture thrives by embracing diversity and rewarding performance.
    We seek achievers, leaders and visionaries to bring skills and passion to a challenging and constantly evolving Fashion Industry.
    Position Overview

    Spearhead the e-commerce strategy and grow sales through online platforms and digital marketing. Grow online retail partners and distribution channels.
    Reporting to the Head of Sales & Customer Experience, the role will be shaping the e-commerce strategy.

    Essential Job Functions

    Strategic Management & Sales

    Develop and implement our e-commerce strategy
    Play key role in the strengthening and implementation of Vivo’s Omni-channel strategy in order to provide customers with a seamless shopping experience across channels
    Develop strategies to clear terminal stock effectively online
    Deliver best in-class online merchandising and an easy purchase experience to customers across the globe.
    Work closely with the creative and content team to improve product presentation including photography, video and creative.
    Continually drive improvements in the user experience and customer journey across all online touch points, in order to drive conversion rate optimization and revenue
    Work with external agencies to provide SEO analysis and recommendations.

    Digital Marketing

    Increase web traffic to our site and drive growth in numbers of online customers, online sales and customer satisfaction.
    Lead and manage SEO/SEM, website analytics tools, HTML, CSS, and JavaScript development and constraints.
    Be the key driver in developing and optimizing the performance and digital brand marketing of the E-commerce platform.
    Develop our online product proposition and range in conjunction with our buying and merchandising teams.

    Marketing, Business Development & People Management

    Managing data collection and analysis
    Test new ventures with potential marketplaces across the globe.
    Manage high online availability and maximize product sell-through in season.
    Manage customer service from order capture to fulfilment, logistics and after sale service
    Work in association with the marketing and production teams to develop campaigns to drive web interest and sales, develop and execute sales-led communications and grow the mailing list audience/e-shots
    Oversee stock reconciliation and reorders.
    Lead and develop a growing E-commerce team including an online sales and logistics team.
    Work closely with the marketing team to measure how editorial content is delivering results across our key metrics, including visitors to the website, engagement and social media followers across key platforms.

    Behavioral Competence

    Tech Savvy
    Strong online marketing skills
    Positive attitude
    Strong inter-personal skills
    Professionalism
    Honest
    Creative

    Requirements

    3 years proven track record of successfully driving sales growth. A background within merchandising or a highly developed understanding of merchandising would be a district advantage.
    Demonstrable success in a consumer e-commerce role.
    Degree in a business related field, ICT, Sales and Marketing would be desired.
    A professional qualification in Digital Marketing will be an added advantage.
    Demonstrated ability to drive sales results.

  • ICT Manager

    ICT Manager

    Are you equipped with cutting edge skills for next generation ICT challenges? Vivo Activewear is hiring! We are looking for a passionate and enthusiastic candidate with the right attitude to join our Team.
    Our philosophy is centred on a “passion” and “zest” for life! At Vivo, we are dedicated to providing each of our customers with comfortable and trendy clothing that makes them “look and feel great”. Our Team are our brand ambassadors; charged with ensuring that each shopping experience is memorable one.
    Job Role: Ensures that all company systems are secure and functioning well. Trains staff on how to handle IT related systems and advice the company on any new systems to purchase.
    Key Responsibilities:

    Procurement and management of IT related systems.
    Research and advice the company on new systems with technological advances.
    Audit IT systems and develop best policies for the organization
    Oversee the installation and maintenance of internet network in all stores
    Monitoring and liaising with providers to ensure computer systems and internet networks are running optimally
    Coordinate trouble shooting and handling of any issues related to IT systems.
    Coordinate installation and configuration of computer hardware, software, systems, networks, printers and scanners
    Planning and undertaking scheduled maintenance upgrades
    Investigating, diagnosing and solving computer software and hardware faults
    Keeping, maintaining and updating records of software licenses
    Provide regular reports to management
    Managing and supporting the roll-out of new applications
    Testing and evaluating new technology
    Organise for the regular back-up of Company data
    Coordinate monitoring and removal of virus, spyware, and other non-authorized software
    Identify opportunities for team training.
    Providing ERP ad CRM systems
    Running regular checks on network and data security
    Running and sharing regular operation system reports with senior staff
    Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
    Providing direction for IT team member
    Develop innovative network troubleshooting methods that reduce downtime and lower repair costs.
    Work closely with departmental managers to determine the maintenance and growth needs of the network
    Responsible for creating and administering disaster plans that will keep the company functional in the event of a crisis

    Profile
    Academic Background

    Have a Bachelor’s degree in ICT related field from an accredited university.
    Must be MCSE Certified.
    Should possess CCNP/CCNA certification

    Basic Qualifications

    5+ years hands-on IT Support experience.
    Experience supporting Macintosh OS 10.10 or later
    Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications

    Skills

    Excellent leadership and decision making skills
    Excellent organizational skills
    Strong background in IT related field
    Ability to train
    Flexible

  • Sales Rider

    Sales Rider

    Job Description
    We are looking for a trainable, flexible and results oriented individual to join our online sales team.
    Responsibilities

    Deliver products to clients
    Ensure that products are well handled and delivered in good condition and in time
    Extending customer service to Vivo clients by handling clients with professionalism
    Upselling and cross selling products to clients
    Giving clients feedback
    Forwarding any customer complaints and following up to ensure they are solved.
    Collecting payments from clients, issuing receipts and handing them over to the online store assistant.
    Maintaining the delivery vehicle and ensuring it is serviced and insured
    Coordinate with the online store in selling products.

    Requirements

    Must be a licensed rider (BCE license)
    Proven track record as a rider
    High school certificate
    Able to effectively communicate in Kiswahili and English

    Behavioral Competencies

    Strong interpersonal skills
    Integrity
    Positive attitude
    Enthusiastic and friendly
    Willingness to learn
    Responsible

  • Store Supervisor

    Store Supervisor

    Job Description

    Are you a leader, a motivator and up for a challenge?
    Vivo Activewear is hiring!
    We are looking for a passionate and enthusiastic candidate with the right attitude to join our Team.
    Our philosophy is centered on a “passion” and “zest” for life!
    At Vivo, we are dedicated to providing each of our customers with comfortable and trendy clothing that makes them “look and feel great”.
    Our Team are our brand ambassadors; charged with ensuring that each shopping experience is memorable one.
    Responsibilities

    Ensures proper layout & space management in the store
    Maintains work organization chart and SOP procedures.
    Manage stock control, storage and retrieval of goods;
    Constantly plan out all stores resources and activities in relation to company objectives and set targets.
    Make plans to develop stores’ staff by internal/on-job training.
    Ensure that workplace’s health and safety requirements are met and take responsibility for the stock.
    Ensuring that the required quantities of stock have been steamed.
    Coordinate receiving of stock from the production and external imports.
    Ensure data entry of received stock in the ERP system.
    Ensure that sale items are re- priced.
    Constantly replenish warehouse stock.

    Performance Measures and Targets

    Monitoring stock levels.
    Administering stock control.
    Ensuring that quality objectives and delivery deadlines are met.
    Processing work orders.
    Setting up of EOQ, Minimum Stock Level.

    Behavioral Competence

    Strong decision making and problem solving skills
    Excellent communication skills
    Management and Supervision skills
    Ability to implement process improvement initiatives
    Strong Analytical skills.

    Qualifications

    Degree in procurement/ supply chain management
    Knowledge on data handling, security and management
    Must have at least 3 years’ experience at supervisory level in stores/ warehouse environment
    Must have relevant experience in management of cloth retail stores companies
    Must be computer literate
    Conversant with ERP system

    Required Skills and Personal Attributes

    Leadership skills
    Excellent communication and interpersonal skills
    Integrity
    Team player

  • Retail Sales Intern

    Retail Sales Intern

    Job Details
    Are you a leader, a motivator and up for the challenge?
    We are looking for passionate and enthusiastic candidate with the right attitude to join our Team as a sales intern in Mombasa.
    Responsibilities
    The Retail Sales Candidate is responsible for:

    Maximising sales: Inspiring the customer to buy and meeting the store’s sales targets.
    Handling all customer requests courteously and professionally.
    Being knowledgeable of and performing sales support functions related to Point of Sales (POS) procedures.
    Learning Vivo’s systems and procedures to enhance selling efficiencies and complete support duties.
    Improving the store’s Conversion rate and Basket Size.
    Promoting the Vivo Loyalty Programme.
    Establishing excellent customer service and satisfaction.
    Ensuring that goods are well displayed.
    Keeping the shop floor clean and tidy.
    Maximizing store productivity and efficiency.
    Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor.

    Qualifications

    Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
    Dependable and a high level of integrity.
    Positive attitude and willingness to learn
    An eye for fashion and trends.
    Ability to work as part of a team and take initiative. independent of direct supervision.
    Strong interpersonal and communication skills.
    Articulate with a good command of English (speaking, reading, writing)
    Strong Reporting skills.
    Diploma/Degree in relevant field.

  • Retail Sales Assistant

    Retail Sales Assistant

    Job Description

    Responsibilities
    The Retail Sales Candidate is responsible for:

    Maximising sales: Inspiring the customer to buy and meeting the store’s sales targets.
    Handling all customer requests courteously and professionally.
    Being knowledgeable of and performing sales support functions related to Point of Sales (POS) procedures.
    Learning Vivo’s systems and procedures to enhance selling efficiencies and complete support duties.
    Improving the store’s Conversion rate and Basket Size.
    Promoting the Vivo Loyalty Programme.
    Establishing excellent customer service and satisfaction.
    Ensuring that goods are well displayed.
    Keeping the shop floor clean and tidy.
    Maximizing store productivity and efficiency.
    Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor.

    Qualifications

    Previous sales experience (Clothing retail sales experience is an added advantage)
    Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
    Dependable and a high level of integrity.
    Positive attitude and willingness to learn
    An eye for fashion and trends.
    Ability to work as part of a team and take initiative. independent of direct supervision.
    Strong interpersonal and communication skills.
    Articulate with a good command of English (speaking, reading, writing)
    Strong Reporting skills.

  • Head of Supply Chain, Inventory Management & Logistics

    Head of Supply Chain, Inventory Management & Logistics

    Job description
    This is an exciting opportunity to join one of Kenya’s fastest growing fashion brands.
    The ideal candidate will be responsible for the following:

    Developing & Implementing systems, processes and procedures relating to procurement and supply chain operations.
    Overseeing the forecasting of all buying & procurement needs and creation of work order purchases in ERP system.
    Managing local and international sourcing & procurement, ensuring timely and efficient delivery of goods (including customs clearance), monitoring outstanding orders and goods in transit.
    Managing inventory & warehousing processes, including design & management of physical lay-out; stock receipt, barcoding & SKU creation; management of warehouse staff; stock-taking & investigating stock-level discrepancies; monitoring of stock movement, including transfers to and from stores; management of reorders, replenishment; dead stock disposal; quality control.
    Liaising with other department heads (production, design, sales, marketing) on all supply chain issues relevant to their KPIs.
    Developing & implementing policies related to supply chain & inventory management, training relevant staff where necessary.

    Qualifications / Required Skills and Personal Attributes

    Bachelor’s degree in a relevant field
    5+ years’ experience in jobs with relevant experience
    Knowledge of and experience working with ERP systems
    Demonstrated experience managing and training staff
    Strong organizational, critical thinking and communications skills
    Attention to detail and good judgement
    Excellent communication and interpersonal skills
    Integrity
    Team player
    Leadership

  • Head of Sales & Customer Experience Human Resources Manager

    Head of Sales & Customer Experience Human Resources Manager

    Job description
    This is an exciting opportunity to lead the Sales & Customer Experience efforts of one of Kenya’s fastest growing fashion brands. The successful candidate will be primarily responsible for developing strategies for improving our current sales capacities and identifying/delivering ways to strengthen them. He/ she will also be responsible for attracting and retaining customers by ensuring that the customer experience at the Vivo stores is exceptional. The incumbent is expected to provide actionable insights to the business to deliver vital improvement recommendations that are mutually beneficial to the customer and the business.
    In order to achieve this, the role is critical in understanding customer needs and ensuring all elements of the offer deliver ahead of customer expectations. This requires working with Marketing and Operations stakeholders to assess levels of customer satisfaction and to create and measure standards. Underpinning this is the need to embed standards in the Vivo culture working with relevant teams to train, evaluate and reward customer focus and customer service across the business, ensuring an on-going process of improvement.
    Skills & Knowledge Required

    Minimum of a Bachelor’s degree in Marketing, Business, or similar background
    7 years of experience (of which at least 4 should have been in a management role) in sales, customer experience, or strategy – preferably in the retail sector
    Demonstrated leadership skills
    Strong communicator who can influence others, actively listens and speaks with confidence
    A team player who can work collaboratively whilst still achieving set objectives
    High personal, professional and ethical standards
    Self-starter, independent
    Ability to live with ambiguity
    Willing to ‘go the extra mile’
    Creative thinker and problem solver; looks for better ways of doing things
    Ability to apply creative thinking and imagination to campaign development, as well as an unrelenting focus on the target audience
    Strong English language skills, both written and spoken
    Previous experience of working with Retail Management / POS Systems / Loyalty Programmes
    Meticulous attention to detail and high levels of accuracy
    Excellent time-management skills and ability to multi-task, highly organised
    High level of numeracy and an analytical aptitude
    Strong computer skills, including spreadsheets (Excel), presentations (Powerpoint) and word processing (Word)

    go to method of application »