Website: Website https://www.britam.com

Underwriting Assistant

Job description

Review all applications for insurance – determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise;
Prepare quotations as per authority matrix;
Custodian of security underwriting documents e.g. Motor certificates;
Conduct Risk surveys for small risks as per authority matrix;
Prepare & issue certificates and cover notes where necessary;
Ensure timely preparation and dispatch of policy documents including valuation reports, debit & credit notes & endorsements and authorizing them within agreed and set authority limits;
Implement credit control policy and ensure that premiums are debited and collected as required;
Assess the loss ratios and ensure that only quality business is invited for renewal;
Review and communicate renewal terms, ensure renewal notices go out on time and follow up renewals to ensure high retention rate;
Assist in facilitating training at the branch;

Key Performance Measures

STRATEGIC PERSPECTIVE KPI’S
INITIATIVES PERSPECTIVE KPI’S
OPERATIONAL PERSPECTIVE KPI’S

Working Relationships

Internal Relationships

The Branch Underwriting Assistant will be:
Accountable to the Branch Operations Supervisor
Required to liaise and work closely with the other staff members in Operations, Commercial and other Business Units.

External Relationships

Britam customers
Reinsurance companies
Insurance sector players.

Knowledge, Experience And Qualifications Required

Bachelor’s degree (insurance option preferred)
Professional qualification in Insurance (ACII or AIIK)
2-4 years’ experience in the insurance industry

Essential Competencies

Learning and Researching : Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision 1. making at management level; learns from successes and failures and seeks colleague and customer feedback.
Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.

October 23, 2024
Chief Operating Officer

Job description
Job purpose
The Chief Operating Officer will be accountable for setting and driving strategic direction and providing executive leadership and management to the General insurance Operations Organization, focusing on ensuring the department’s performance meets or exceeds customer expectations while concurrently driving operational efficiencies. The COO will play a significant role in developing and implementing processes and technology solutions necessary to achieve the organization’ s business goals and objectives.
Key Responsibilities

Leading and executing the operational strategy of the GI business by Establishing and enforcing organizational goals, policies and operating procedures
In liaison with the Underwriting Manager, ensure that the underwriting policies reflect the Company’s strategic risk management framework and are observed at all times. Ensure risk control mechanisms are in place
In liaison with the Claims Manager, ensure that the claims policies reflect the company’s strategic risk management framework and are observed at all times Ensure risk control mechanisms are in place
Defines the service operations strategy to ensure the business provides world-class service to all customer segments.
Ensure operational efficiency in claims, underwriting, legal, reinsurance and customer service departments in accordance with established SLAs.
Put in place standards for interdepartmental service level agreements that will improve the company’s service ratings
Ensuring service levels agreements with external customers and partners are put in place and are adhered to
Defines annual operating budget for Operations and ensures unit operates at or below budget
Manage key relationships with clients, intermediaries and service providers in the market by ensuring that service to customers and producers meets their expectations
Provide effective leadership and direction to the various departmental heads. Managing and developing the team of Claims and Underwriting specialists
Carry out market intelligence to ensure the company is in tandem with industry trends and adopts pricing mechanisms that ensure profitability across all products.
Put in place control mechanisms that enable a measure of service satisfaction by agents, brokers, customers and the regulator
Optimizing the use of technology, people, and defined processes to achieve an optimum competitive positioning and standardize operations and reduce turn-around time on key business processes. in the business unit.
Driving process mapping and restructuring to obtain optimal operations with a clear bias for cost containment and fraud management. Identifies and implements on-going improvement initiatives to improve performance for Operations
Oversee and give technical guidance on all complex and large risks – both underwriting and claims
Evaluate reinsurance data and recommend changes where applicable to ensure a robust and optimal reinsurance program – Kenya and group
Review facultative placements, fronting, and special acceptance -waivers to ensure no expenditure
Ensure adherence of all regulatory requirements with regards to reinsurance, claims and technical acceptance of risks
Perform any other duties as may be assigned from time to time

Key Performance Measures

Interdepartmental service level agreements in place
Effective risk control
Adherence to service level agreements
Statutory and legal compliance
Process turnaround times

Working Relationships
Internal Relationships

Responsible for staff working under this position
Required to liaise and work closely with the other departments as may be necessary

External Relationships

Britam customers
Insurance sector players

Knowledge, Experience And Qualifications Required

Bachelors’ degree in a business related field
Masters’ degree is an added advantage
Professional qualification in Insurance (ACII, FLMI or AIIK)
7-10 years’ experience in the insurance industry 3-4 of which must be in a senior management
Proven experience as an Operations Manager within a Financial Services Industry (Banking and Finance/ Insurance).
Extensive experience in ensuring operational risks are identified and managed.
Significant experience in process mapping and restructuring to obtain optimal operations with a focus on cost containment and fraud management
A deep understanding of leveraging technology and processes to standardise operations, reducing turn-around times on all key business processes.
A demonstrated track record in optimising operations to enhance the overall customer experience at all customer contact points.
Managing and Executing Strategy

Technical and functional competencies

In depth understanding of insurance operations
Knowledge of insurance regulatory requirements
Knowledge of underwriting and claims procedures
Ability to deliver results and meet customer expectations
Excellent organisational and analytical skills
Effective business management skills
Demonstrable commercial and financial management experience
Excellent organizational and stakeholder management skills

Core competencies

Communication skills
Building Relationships
Focuses on the Customers
Develops Self
Solves Problems
Develops Others
Manages Quality and Risk
Managing Change and Ambiguity

October 23, 2024
Branch Manager-Nairobi 3 Head of Digital Marketing Receptionist Head of Corporate Communication Contact Centre -Team Lead

Job description
Job purpose
Responsible for sales of all lines of business products within the branch catchment.
The role holder will be the responsible for branch activities.
Key Responsibilities

Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
Overall responsible for branch profitability;
Manage and supervise the branch operations and staff and ensure that company policies and procedures are adhered to;
Meet the various revenue targets for all product lines as agreed with the businesses;
Manage franchise and maintain excellent relations with independent Agents,
Financial Advisors, brokers and other channels within their territory;
Ensure branch can serve clients of all lines of business and provide excellent
customer service to existing customers and prospective clients;
Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
Ensure each branch can serve clients of all Line of Businesses i.e. branch has cross functional operations and customer service capabilities
Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
Responsible for ensure proper credit control management in the branch; and
General management and administration of the branch office.

Working Relationships
Internal Relationships

Responsible for staff working under this position
Required to liaise and work closely with the other staff members in Commercial and other Business Units

External Relationships

Britam customers
Insurance sector players

Knowledge, Experience And Qualifications Required

Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
Professional qualification in Insurance (ACII, FLMI or AIIK).

Competencies
Technical/ Functional competencies

Selling skills;
Sales and marketing management skills;
Customer, market and competitor understanding;
Knowledge of insurance regulatory requirements; and
Knowledge of Britam products.

Essential Competencies

Deciding and Initiating Action: Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focussing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
Leading and Supervising: Provides the department with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department, promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
Formulating Strategies and Concepts: Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department’s future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the department’s future; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, trends and possible risks in the department’s structure and politics; demonstrates financial awareness; ensure costs are monitored and controlled and thinks in terms of profit, loss and added value.
Planning and Organising: Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors departmental performance against deadlines and milestones.

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October 23, 2024
Corporate Sales Assistant-Group Life and Pension Sales

Job description
JOB PURPOSE: To support the Pensions sales team in achieving set targets by providing administrative support role.
Key Responsibilities

Receiving, processing & issuing IPP application forms
Processing, setting up in fund master, assembling & dispatching IPP policy documents
Receiving and processing annuity and Income Draw Down application forms
Product presentations to walk-in prospective clients
Annuity & Income Draw Down quotations
Customer Relationship management
Facilitating the sales team and intermediaries in their sales processes
Handling prospective client enquiries via email, telephone and any other media
Weekly and monthly production reports
Coordination of core departmental activities including both internal and external meetings, events, intermediary reward schedule and dispatch
Management of the pensions collection account through efficient and timely identification and receipting of funds received into the account
Handling all sales related matters while the sales team is out in the field
Performs any other duties assigned by the Sales Manager

Key Qualifications, Knowledge And Experience

Bachelor’s Degree in business related field
Professional Qualifications (ACII, AIIK, CPA)

Essential Competencies

Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organizational values during every day interactions.

October 23, 2024
Portfolio Officer Branch Manager Business Process Analyst Projects Manager

Job description
Job purpose
Growth of general insurance business to meet set annual premium targets
Key Responsibilities

Identify leads and make general insurance sales pitch
Develop and maintaining good working relationships with intermediaries and direct clients
Participate in the introduction of new products through regular visits and frequent communication with intermediaries and direct clients
Respond to queries and concerns from clients
Ensure credibility with clients by maintaining detailed knowledge of current market conditions and competitors’ products
Credit control management of general insurance debtors
Provide coaching and training to brokers and independent agents
Perform any other duties as may be assigned from time to time
Ensure delivery of the general insurance business target as provided by head office

Working Relationships
Internal Relationships

Accountable to the General Insurance Manager holding the budget at Head Office
Reporting to the Branch Manager
Required to liaise and work closely with the other departments as may be necessary

External Relationships

Britam customers
Intermediaries

Knowledge, Experience And Qualifications Required

Bachelors’ degree in a business related field
AIIK or ACII qualification or progress towards qualification
4-6 years’s relevant experience in the insurance industry

Core competencies

Leading and Supervising
Persuading and Influencing
Presenting and Communicating Information
Adhering to Principles and Values

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October 23, 2024
Sales Agents

Job Responsibilities

Doing presentations to prospective clients and selling to them suitable insurance products or other products according to their needs.
Meeting sales targets as may be set by the company from time to time.
Ensuring high persistency of payments through follow ups and reminders.
Maintaining close relationships with clients and updating them on the status of their policies, new products and any other information they may require.
Initiating and following through premium collection procedures such as collecting cheques and other payment authority documents.
Dedicated customer service to clients at all times including assisting the client to effect changes on their policies.
Promoting the company brand and making sales during activations and other company events.
Attending branch and unit meetings as may be required by the branch manager or unit manager.
Maintaining regular contact with clients and providing additional insurance policies or other products whenever needed.
Developing and maintaining a wide network of friends, special interest groups and social clubs necessary for forming a base of marketing and referrals.
Learning and using the company software available for financial advisors in generating quotations and customer service.
Delivering of policy documents to clients in good time.

Qualifications

KCSE Mean grade of C- and above or equivalent
University degree/Diploma is an added advantage
Candidate should have a minimum age of 23 years
Demonstrate good written and oral communication skills
Experience in sales is an added advantage
Certificate of proficiency is an added advantage

October 23, 2024
Financial Advisors

Requirements

Doing presentations to prospective clients and selling to them suitable insurance products or other products according to their needs.
Meeting sales targets as may be set by the company from time to time.
Ensuring high persistency of payments through follow ups and reminders.
Maintaining close relationships with clients and updating them on the status of their policies, new products and any other information they may require.
Initiating and following through premium collection procedures such as collecting cheques and other payment authority documents.
Dedicated customer service to clients at all times including assisting the client to effect changes on their policies.
Promoting the company brand and making sales during activations and other company events.
Attending branch and unit meetings as may be required by the branch manager or unit manager.
Maintaining regular contact with clients and providing additional insurance policies or other products whenever needed.
Developing and maintaining a wide network of friends, special interest groups and social clubs necessary for forming a base of marketing and referrals.
Learning and using the company software available for financial advisors in generating quotations and customer service.
Delivering of policy documents to clients in good time.

Qualifications for the Financial Advisors

KCSE Mean grade of C- and above or equivalent
University degree/Diploma is an added advantage
Candidate should have a minimum age of 23 years
Demonstrate good written and oral communication skills
Experience in sales is an added advantage
Certificate of proficiency is an added advantage

October 23, 2024