Jobs Kenya

Website: Website http://is.co.ke/

  • Country Manager – Continuity East Africa

    Country Manager – Continuity East Africa

    Job description
    Internet Solutions Kenya has Vacancy for Country Manager – Continuity East Africa.
    The Head of Continuity East Africa Business Unit will oversee the activities of Continuity East Africa. S/he will be responsible for the management of that entity’s resources as well as the establishment of strategic goals and formulating plans to make sure those goals are met. S/he will develop new business opportunities within East Africa, grow the business by adding new clients and up-selling into current clients.
    MAIN DUTIES AND RESPONSIBILITIES:

    Leadership:

    Develop and implement a sales strategy for CEA that will deliver the strategic objectives of the business.
    Develop and implement a comprehensive strategy in Business Continuity and Disaster Recovery Services to enable the achievement of the Company’s vision and mission by delivering the results required by the stakeholders, thereby creating shareholders’ value
    Use their business acumen and strategic planning skills in conjunction with the information received from business development activities to define the way the sales force will approach the market and to determine the targets that the sales force should achieve and strive to exceed.
    Accountable for creating turn-around solutions to ensure that sales plans are met irrespective of current market situation.

    Sales targets and process

    Oversee the co-ordination of sales activities across the geography to ensure that a consistent go-to market approach is followed and that all clients are approached in a planned and coordinated way.
    Overall co-ordination of the activities of their sales teams, setting and measuring performance targets, account allocation and enforcing the execution of the client account plans.
    Overall pipeline management and accurate forecasting.
    Engage with vendors and partners to create go-to-market strategies with the sales teams.
    Take ownership of the full sales process and contributes to the pre-sales process as required.
    Update and follow the go to Market Strategy GTMS as defined and accepted by the Steering Committee

    Client engagement

    Effectively articulate how CEA can add value through its services and solutions.
    leverage their relationship skills and knowledge of the client environment to assist and influence the client at every stage of the sales process.
    Lead the team by example, and continuously drive for client satisfaction by ensuring that the sales teams display the appropriate level of client engagement.
    Scrutinize and optimize the value contribution of people, process and technology along the client’s journey over the course of the relationship.

    Operational management:

    Develop and implement the necessary structure in the company so as to offer the full span of BCP services (including off-site recovery, consultancy and training) to customers
    Implement value-adding innovative solutions pertaining to Business Continuity Services and Disaster Recovery Services
    Oversee the operation of the Disaster Recovery Centre and the service levels provided to customers
    Develop and implement publicity of Disaster Recovery, BCP / BCM Services through a well-planned marketing exercise targeting the specific segments in a systematic manner
    Oversee the maintenance of an off-site recovery center, data center and client work area facilities
    Oversee the efficient and effective day-to-day operation of the organisation
    Draft policies for the approval of the Board and prepare procedures to implement the organisational policies; review existing policies on an annual basis and recommend changes to the Board as appropriate

    People Management

    Act and a coach and/or mentor by customizing their approach, planning for their coaching interactions and communicating expectations.
    Act as a role model, observe the sales team when engaging with clients and provide them with constructive feedback.
    Provide advice and guidance to the team about clients and share examples of client success and failure to help drive improvements in both enablement and the product itself.
    Partner with ISK and CSA to attract the right sales talent and ensure that their team is staffed according to requirements and that all team members are fully utilized.
    Ensure that employees reporting into them are engaged and understand their career opportunities, by taking responsibility for the development and training of their direct reports.

    Qualifications and Experience:

    Experience in the field of Business Continuity, Disaster Recovery and Risk Management
    Certification in BCM through The Business Continuity Institute or similar International Institution
    Working knowledge of the BCI’s GPG (Good Practice Guideline)
    Working knowledge of ISO 22301
    Technical and Business experience
    Project Management experience within the local market
    Bachelor’s degree in Sales and Marketing, Business, ICT or related field
    Management experience in leading multifunctional teams
    Advisory / Consulting experience will be an advantage
    Understanding of financial statements
    Managing of budgets
    Minimum of 5-7 years in an ICT related industry, at least 3 of which in a senior management role.

  • Enterprise Client Manager

    Enterprise Client Manager

    Job description
    The incumbent will be expected to:

    Manage your sales pipeline and prepare accurate sales forecasts and advance opportunities to close deals. Ensure all reporting related to the position are prepared and presented in a timely manner.
    Meet and exceed revenue targets and ensure all metrics of YTD Sales and Retention are met and exceeded.
    Develop and implement client account plans
    Build strong strategic relationships at mid and senior level within customer base and have regular meetings, SIP (Service Improvement Plans), ensure customer concerns addressed. Grow account by understanding clients needs, to leverage IS Solutions to meet the customer’s business needs, to grow relationships with a longer term focus.
    Proactively assess, clarify, and validate client needs on an ongoing basis.
    Maintain high customer satisfaction ratings that meet company standards.
    Be assertive in your approach and display excellent persuasion and influence ability.
    Be an expert presenter and use your initiative to drive innovation and identify potential opportunities.
    Have good understanding of all IS solutions with broad knowledge across multiple different solutions or areas with a sound level of industry knowledge and commercial acumen. Keep up to date with industry trends
    Understanding of SEF, Segmentation, Virtual Teams, Account Plans, DC and other IS Sales tools.
    Know all processes (ISPIC) and how to use all systems relevant to the position
    Work with internal departments (Support, Projects, Finance and Networks) to escalate technical, financial and product issues as needed in order to meet account performance objectives and clients’ expectations.
    Live IS’s High Performance Culture values every day

    Most importantly, we need you to be passionate about service and the client’s business, show our clients how we can best deliver value to their business, drive sales and ultimately make sure that they are satisfied.
    Here’s what we are looking for in candidates for this job:
    Key requirements:

    Bachelor’s or higher is required, preferably in Information Technology or Business
    At least 3 years’ experience in Enterprise Account Management, preferably within the ICT sector.
    Strong customer relation skills and account management skills
    Proven sales leadership and client engagement experience
    Strong communication and negotiation skills
    Networking and experience in enterprise sales is required.
    Proven success in consultative selling and collaborative sales models is required, having demonstrated success in delivering on sales targets consistently.
    Enjoys selling, retaining and winning accounts.
    Demonstrate knowledge and understanding of ICT industry environment and business needs.
    Deep subject matter and product expertise would be an advantage.
    A good understanding of the vast range of IS Solutions offerings
    Computer literate with strong MS Office skills

    Key abilities required:

    Good client relationship building and account management skills
    The ability to recognize opportunities for future business within an account and ensure account growth.
    Proven Solution Selling and Consultative sales skills.
    Proven over achievement of sales targets.
    Effective interacting and relationship building at senior C levels as well as technical levels within the client environment and grow relationships with a longer term focus.
    Team player able to collaborate with others in the sales process. Build relationships internally and externally. Interpersonal skills with the ability to develop and maintain solid stakeholder relationships
    Possess the ability to persuade, negotiate and influence key stakeholders.
    Possess excellent communication skills (both verbally and written) and excellent presentation skills.
    Work independently, using initiative.
    Attention to detail.
    The ability to learn quickly and apply knowledge.
    Possess the ability to manage urgent and complex tasks simultaneously.
    Possess the ability to establish and manage processes and practices through collaboration and the understanding of business.
    Self- motivated, hardworking, sociable, and driven by professional success

  • Enterprise Business Consultant

    Enterprise Business Consultant

    Job Description

    The incumbent will be expected to:

    Research their key business divers and strategic business objectives,
    Determine the barriers to entry,
    Identify the key competitors,
    Understand internal investment areas,
    Assist potential clients in identifying current needs and liaise with key stakeholders to estimate the size of the opportunity in the short, medium and long term and to close the opportunities.

    He/ She will pursue complex and profitable deals for IS by aligning the client’s opportunity with IS strengths and ensure the client’s requirement is at the heart of our proposed solution. The ECB will demonstrate IS’s capabilities and offer unique perspectives to recommend solutions in line with the client’s needs and priorities. He/she will influence the client at every stage of the buying cycle by leveraging on their specialist skills and knowledge of technology solutions and services. The ECB will use their expert negotiation skills and deep knowledge of the business and solutions to ensure new business development.
    Roles and Responsibilities

    Meet and exceed revenue targets. Manage your pipeline, prepare accurate sales forecasts and advance opportunities to close deals.
    Hunt for and identify potential clients and business opportunities in the target markets and gather intelligence on these clients.
    Engage clients at a detailed, consultative level to gain an understanding of the business challenges and objectives driving the client’s needs and priorities and come up with and maintain Opportunity Plans.
    Be assertive in your approach and display excellent persuasion and influence ability.
    Be an expert presenter and use your initiative to drive innovation and identify potential opportunities.
    He/ She will have good understanding of all IS solutions with broad knowledge across multiple different solutions or areas with a sound level of industry knowledge and commercial acumen.
    Identify the need for, and engage Solution Architects and Partners to assist in the development of solution and technology definition as required by the customer’s opportunity
    Developing and managing targeted marketing activities with our Marketing department
    Know all processes (ISPIC) and how to use all systems relevant to the position
    Live IS’s High Performance Culture values every day

    Key requirements:

    Bachelor’s or higher is required, preferably in Information Technology or Business
    At least 5 years’ experience in Enterprise Business Development within a large scale technology services environment across a range of services. Networking and experience in enterprise sales is required.
    Proven success in consultative selling and collaborative sales models is required, having demonstrated success in delivering on sales targets consistently. Enjoys selling and winning accounts.
    Demonstrate knowledge and understanding of ICT industry environment and business needs.
    Display business and technology savvy with a good understanding of relevant technologies and applications.
    In depth knowledge of business drivers related to customer needs.

    Key abilities required:

    Proven over achievement of sales targets.
    Proven Solution Selling and Consultative sales skills.
    Excellent hunting and door opening skills.
    Effective interacting and relationship building at senior C levels as well as technical levels within the client environment and grow relationships with a longer term focus.
    Demonstrate interpersonal skills. Possess the ability to persuade, negotiate and influence key stakeholders.
    Possess excellent communication skills (both verbally and written) and excellent presentation skills.
    Work independently, using initiative.
    Attention to detail.
    The ability to learn quickly and apply knowledge.
    Possess the ability to manage urgent and complex tasks simultaneously. Manage Complex BID processes to completion.
    Team player able to collaborate with others in the sales process.
    Possess the ability to establish and manage processes and practices through collaboration and the understanding of business.
    Self- motivated, hardworking, sociable, and driven by professional success

  • Intermediary Support Engineer (TSE)

    Intermediary Support Engineer (TSE)

    Job description
    JOB SUMMARY:
    The TSE receives, records/documents client interactions (through calls, emails, chats and on site visits) into the ticket management system; troubleshoots leading to issue isolation; resolves technical the issues in a timely manner; ensures client expectations are properly managed and provide reports on configurations done while observing both proprietary and industry best practices.  
    Works closely with Networks sections to help understand, isolate and resolve problems and where need be developing solutions and escalate un-resolvable issues to the senior technical support engineer or Team leader for further investigation and resolution.
    The TSE has operational perspective and detailed product knowledge.
    MAIN DUTIES AND RESPONSIBILITIES:

    Receives support queries through available interaction channels, diagnoses, identifies, isolates and resolves issues that could be associated with WAN/LAN solution functionally such as network connectivity, application errors, database or data errors, message flow, firmware, software application errors and server performance.
    Provides direct support for both Internet and ASIT clients. S/He also trains and assists customers in utilization of provided internet services, proprietary software & hardware devices; troubleshooting & support tools.
    Through defined periodic reviews, follow ups and update of the tickets within the client management system for assigned cases to ensure resolution within SLA.
    Provides qualitative unique, proprietary solutions and solutions support for all customer queries /complaints and meet aimed at achieving the defined quality assurance standards.
    Works with internal/external networks & system engineering teams, senior support engineers and team leaders to identify and isolate root cause and support implementation of solutions that have not been solved.
    The TSE’s also validates the fix for customer problems. Typically working closely with different systems and service provider teams to apply the patch / upgrade or support change of systems or development of servers and network devices to achieve customer satisfaction.
    Provides detailed incident/issue reports, and recommendations or any other feedback to internal and external clients on handled cases in a defined neat and timely manner.
    Is required to achieve agreed upon individual Key Performance Indicators & Service Level Agreements aimed at supporting the Team Leader and Senior engineers in the team to achieve agreed upon global KPIs and quality standards to maximize customer satisfaction and revenue retention and growth.
    Identify, pursue or recommend avenues for potential business or revenue generation in the course of customer interaction.
    Any other duties that may be assigned.

     QUALIFICATIONS, SKILLS AND EXPERIENCE:

    Degree/Higher Diploma / Diploma in Information Technology or Information Systems or Computer Sciences or Business Information Technology or Business Information Systems, Telecommunication engineering or related discipline.
    Practical knowledge in networking and networked environment. 
    Practical knowledge and skill in Radio Frequency (RF) and IP.
    Practical knowledge in Alvarion and Motorola Equipment is an added advantage.
    One must have an intermediary IT background must be currently in the IT industry.
    CCNA practical knowledge of its application and certification is an advantage.
    Mail Systems – Mdaemon, Exchange etc. 
    1- 2 years Work experience in a similar field.

  • Head Of Marketing

    Head Of Marketing

    Job description
    JOB SUMMARY:
    Responsible for planning, development and implementation of all of the Organization’s marketing strategies, marketing communications, and public relations activities, both external and internal. Oversee development and implementation of support materials and services for chapters in the area of marketing, communications and public relations.
    Direct the efforts of the team and coordinate at the strategic and tactical levels with the other functions of the Organization.
    MAIN DUTIES AND RESPONSIBILITIES:
    Responsible for development of marketing and communication strategy in line with overall company strategy.Responsible for creating, implementing and measuring the success of:

    A comprehensive marketing, communications and public relations program that will enhance the Organization’s image and position within the marketplace and the general public, and facilitate internal and external communications; and,All Organizational marketing, communications and public relations activities and materials including publications, media relations, client acquisition and so forth.
    Ensure articulation of Organization’s desired image and position, assure consistent communication of image and position throughout the Organization, and assure communication of image and position to all constituencies, both internal and external.
    Coordinate market research studies and analyze their findings.
    Conduct economic and commercial surveys to identify potential markets for Internet Solutions Group’s products and services.
    Coordinate and participate in promotional activities, trade shows, seminars, forums and other events, working with Internet Solutions.
    Work closely with the Revenue teams in supporting their efforts through advertising, promotional activities and other marketing initiatives.
    Provide timely, accurate and relevant information to staff and the public through print and electronic media outlets.
    Manage the Marketing Department budget and deliver all marketing activity within set budget.
    Participate in product development, pricing and develop and support strategies for new products.
    Coordinate CSR activities.
    Oversee all internal events such as Company events, Staff Parties, team building events for the whole Group.
    Develops, implements digital strategy, monitors following and drives lead generation to support brand and revenue generation.
    Develop Marketing Dashboard and track performance against defined marketing metrics

    Experience and Background Required

    Bachelors Degree in marketing, business or related field
    CIM added advantage
    At least 5 Years experience in fast paced marketing environment
    Good experience in ATL & BTL marketing
    Proficiency in Microsoft Office programs.
    At least four years of supervisory experience.

    Key Attributes:

    Team player with excellent interpersonal skills and ability to lead and motivate other team members.
    Drive, energy and results oriented with a commitment to deliver excellence.
    Track record of success and value addition in previous roles.
    Ability to work under minimum supervision, prioritizes work and meet tight deadlines.
    Energetic, enthusiastic, hands-on, independent, with the ability to take initiative.
    Willingness to delve into the detail where required as well as providing leadership.

    If your background and competence meet the above requirements and you are self-driven, proactive, results oriented person, please send your application letter, CV and relevant testimonials to The Human Resources Manager through careers@accesskenya.com quoting the job reference number.
    To be received not later than close of business 09th February 2018.

  • Client Services Manager, Field Support Client Services- Team Leader, Project Management

    Client Services Manager, Field Support Client Services- Team Leader, Project Management

    Job description
    JOB SUMMARY:
    The Field Support Manager is responsible for implementing strategic imperatives and objectives in the most effective manner so as to attain maximum sustainability and profitability within the business. The Field Support Manager ensures that there is consistent service delivery and performance within the section through continuous performance assessment and service improvement initiatives.
    S/He is accountable for ensuring that all Field Support Sectional Objectives are achieved through managing operations, people, and resources as well as facilitating required changes and creating an effective working environment.
    To maintain and enhance customer relationships, achieve organizational, operational objectives and service improvement imperatives, s/he works both internal and external stakeholders.
    MAIN DUTIES AND RESPONSIBILITIES:

    To effectively manage all Field Support operational activities and implementation of sectional service experience imperatives aimed at achievement of sectional – operational and business objectives.
    Accountable for sectional planning, people development & capability and resourcing through effective leadership, recruitment, people development and management.
    Manages sectional strategic implementation, budgets, plans, goals and outputs in order to ensure alignment with the organizational vision. This includes scenario planning, regular reviews as well as contingency plans.
    Provide input into the development of tactical strategies, develop and implement supporting operational strategies aimed at achievement of Sectional, Departmental and Business objectives.
    Ensure operational efficiency through the development and implementation of sound operational, process, quality, standard and service optimization processes. This includes defining, implementing and measuring effectiveness of field support operational policies and processes
    Develop and implement service experience enhance initiatives, process reengineering and drive a continuous service improvement program within the section. This is aimed at ensuring successful delivery of Sectional, Operational Objectives and Services Contracts.
    Manage in country and regional stakeholder relationships, monitor client experience and contractual compliance for all relevant contracts.
    As a second line support and onsite support section, ensure provision of sound technical advisory and recommendations based on client needs, current information and industry trends and act as the point of escalation for any service experience issues.
    Provide accurate and timely reporting in respect of key performance metrics and recommendations to improve field operational efficiency.

    Qualification:

    Degree in Information Technology or Business Information Systems, Telecommunication or related discipline.
    Additional Certification in Client Experience, Business Administration or IT an added advantage.
    Proven expertise in management of Networking and ICT Services.
    MBA an added advantage.
    Minimum 3 years’ experience in a leadership or management position.
    5 – 6 years’ experience in Telecoms/ISP or IT Industry.

    Job Specific Requirements
    Job Knowledge:

    People Management
    Change Management
    People Development and Empowerment
    Process Development
    Project Management
    Resource Management
    Commercial Knowledge

    Job Related Skills:

    Customer Orientation
    Financial Acumen
    Communication (Verbal and Written)
    Networking (internal and external)
    Facilitation
    Problem solving
    Decision-making
    Project Management
    Analytical

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