Jobs Kenya

Company Type: Sector in NGO

  • Technical Advisor

    Technical Advisor

    Project: Resilience and Economic Growth in the Arid Lands-Accelerated Growth (REGAL-AG)
    Reports To: Chief of Party
    Date: April 1 – October 30, 2018; 7 months
    Summary: Resilience and Economic Growth in the Arid Lands-Accelerated Growth (REGAL-AG) project is a seven year, $24.4 million dollars USAID funded project that seeks to foster increased competitiveness in the livestock value chain – particularly red meat, live animals, camel/cattle dairy, and poultry production – while generating economic opportunities for actors along the value chain, particularly pastoralist livestock keepers, including women and youth.
    In the final year, REGAL-AG will support the construction and rehabilitation of eight additional livestock markets and livestock infrastructures through its Community Contracting Fund, aimed to alleviate market infrastructure constraints and generate economic opportunities.
    The Technical Advisor will contribute directly to the REGAL-AG program’s goal of building upon and deepening the inclusiveness and competitiveness of the livestock value chain in Marsabit. Isiolo, Turkana, Wajir and Garissa counties while furthering livestock-related economic opportunities.
    The person will support technical implementation to ensure a strong project close out. The person will work closely with COP to ensure projects meet the its objectives and completes all its technical deliverables by the end of the contract date. It is anticipated that this position requires travel to northern Kenya.
    Duties and Responsibilities:

    Support the COP to oversee and provide technical leadership and direction to REGAL-AG to ensure efficient and timely implementation of project activities.
    Support the Chief of Party in ensuring a coordinated and focused delivery of the project results as defined in the contract.
    Work closely with chief of party and operations team to plan and organize various key events and activities including market launches, exit workshop in the counties, and close-out event. Key tasks for these activities include develop events calendar, mobilize and liaise with the relevant stakeholders, and ensure smooth implementation of the above activities.
    In collaboration with COP, Communications team, and HQ Project Manager, identify and prepare materials for learning and close out events and ensure the event is well organized and communicates achievements of REGAL-AG to all stakeholders.
    Prepare materials for the final county exit workshops and ensure the exit workshops in all 5 counties are well organized .
    Ensure that practices followed on the projects adhere to ACDI/VOCA Kenya employee manual, Kenyan labor laws, and sound management practices.
    Coordinate with the COPs on a regular basis to coordinate regular planning processes; discussing field activities, successes, and potential issues and risks; and contributing to knowledge management.
    Contribute to a high-level and productive working environment. Ensure a work environment that is non-discriminatory and promotes open dialogue on gender-related and culturally sensitive issues.
    Any other duties assigned by COP

    Qualifications

    Minimum of bachelor’s degree in business management, project management community/development studies, business development services, pastoral livestock systems or related field of livelihoods diversification, agribusiness management. Master Degree, preferred.
    At least 5 years of professional experience working in a senior management of USAID funded projects.
    Minimum of 5 years of practical experience in conducting project close out activities and events with good understanding of USAID compliance, policies and procedures.
    Strong communications and interpersonal skills with evidence of ability to productively interact with a wide range and levels of organizations (government, private sector, NGOs, research institutions).
    Demonstrated ability to collaborate across projects, to be flexible and creative.
    Demonstrated skill in strategic thinking and ability to dialogue with host country government.

  • Gardener

    Gardener

    Reporting To: Senior Operations Officer
    Working With: Operations Team, All HQ Staff
    Program/Duty Station: Nairobi, Kenya
    Duration: One (1) Year, Renewable
    Starting Date: Immediately
    POSITION SUMMARY
    Under the direct supervision of the Senior Operations Officer, the Gardener will be responsible for ensuring that the Adeso HQ compound is well kept and maintained, including the flower gardens within. S/He will also support other departments with handy work whenever required. Flexibility will be required when the Office Cleaner is away.
    POSITION PURPOSE

    Maintaining the gardens around the office.
    Ensuring general cleanliness around the compound premises.
    To give general support to other departments.

    SPECIFIC ROLES AND RESPONSIBILITIES

    General:

    Maintaining the general cleanliness around the compound.
    Watering and maintaining the flowers in the flowerpots.
    General cleaning of the window glasses.
    Reporting any damages or breakages whenever they occur around the compound.
    Collecting and assembling garbage ready for garbage collection.

    Cleaning:

    Cleaning the main entrance verandah including balcony attached.
    Ensuring that office mats are changed and washed regularly.
    Ensuring that the tent meeting area outside the office is maintained, tidy and well arranged.
    Keeping the general area around the kitchen clean and tidy.
    Emptying the respective cleaned office dustbins.

    Gardening:

    Trimming the grass and flowers around the office.
    Maintaining the flower gardens.
    Trimming the fence around the office.

    Others:

    Assisting in the kitchen while the cleaner is away.
    Substituting Office Cleaner while on leave.
    Supporting other departments on handy work whenever required

    SKILLS AND QUALIFICATIONS

    Previous experience in a similar role required.
    Autonomous and innovative.
    Well organized and tidy.
    Hardworking and self-motivated.
    Demonstrable end user orientation.
    Excellent team work spirit.

  • Knowledge Management Advisor

    Knowledge Management Advisor

    Faith to Action Network seeks a Knowledge Management Advisor to manage and implement a new EU-funded advocacy project. The project aims at promoting cultural diversity & respect for equal dignity of all people in Burundi, Egypt, Kenya, South Sudan, Tanzania & Uganda through interfaith and intercultural dialogue and cooperation.
    An important component of this role is to oversee Faith to Action Network’s Knowledge Management and Capacity Strengthening strategy and to support Faith to Action Network in harnessing, developing, sharing and effectively using organisational data, learning and knowledge to improve organisation-wide activities, current practice and future developments.
    The position will be entrusted with all technical and financial aspects of project cycle management of this new project, including subgrants management, monitoring and evaluation, and reporting. In addition, the position will develop and implement a scale up strategy of pilot projects with a focus on knowledge management, documentation of outcomes, lessons and methodologies, resource mobilization and institutional capacity strengthening.

  • Institutional and Partnership Development Manager

    Institutional and Partnership Development Manager

    Reports to: Executive Director
    ABOUT THE ROLE
    The purpose of the position is to ensure overall sustainability of the organisation through clear strategies for resource mobilisation and clear plans to operationalise the strategy. The position fosters accountability, effectiveness and efficiency at all levels through technical support and monitoring of achieved results and milestones. Finally, the position leads on partnership development and coordination of large projects jointly implemented by members and partners across the continent.
    KEY RESPONSIBILITIES

    Develop and monitor the implementation an organisational development plan aligned to the overall strategic plan for the organisation including assessment, impact, sustainability and growth
    Liaise and network as appropriate to keep abreast of trends within the CSO/NGO environment
    Ensure proper transition between strategic periods.
    Develop and lead in implementation of Organisation fund resource mobilisation strategy
    Act as lead liaison between TJNA and its funding Partners including coordinating donor reporting
    Support the development and implementation on an effective organisational monitoring, evaluation and learning strategy
    Lead and development and supervision of organisation’s strategic partnership including, joint programing and coordination.
    Manage the enhancement and growth of TJNA membership

    KEY ACCOUNTABILITY AREAS

    Resource Mobilisation
    Partnership Development and Coordination
    Organisational development
    Knowledge management and learning
    Monitoring and Evaluation

    PROFESSIONAL QUALIFICATIONS

    Masters’ Degree in Political Science, Public Administration or other relevant field.
    At least seven years of professional experience with three at management level
    Proven skills in Programme and project Management methods and strategies
    Knowledge of the development context in Africa and globally including good understanding Civil Society funding environment in Africa and globally.
    Good knowledge in Organisational planning, budgeting and resource allocation procedures
    Strong knowledge and understanding of Organisational development(OD) (Theory&practice)
    Excellent oral and writing skills in English and French.
    Familiarity with various funding protocols and processes
    Demonstrated ability to assess priorities, manage many activities simultaneously and meet deadlines, with attention to detail and quality.
    Ability to work under pressure.
    Ability to work unsupervised
    Experience with and commitment to working in a very diverse workforce.

  • Communications Specialist

    Communications Specialist

    Job description
    Key Duties and Responsibilities

    Collaborate with team members to provide impactful content by amplifying content generated by AGRA and its alliance partners on Africa’s agriculture transformation work and create stories and action opportunities that bring the work to life and leverage high name recognition, positive perception, and influence stakeholder goodwill for AGRA.
    Provide tactical proficiency focusing on key target audiences, developing and executing at scale strategies to deliver corporate, programs and brand communications objectives to position AGRA at the apex of Africa’s agricultural transformation, and provide compelling communication products and touch points that work across channels and markets; ensuring consistent messaging on key issues.
    Lead all communications initiatives targeted at Francophone Africa by providing capacities for development of creative and innovative communication ideas, vehicles and mechanisms to showcase results/outcomes from the implementation of projects
    Build understanding and support for all AGRA programs and their aims among key internal and external stakeholders
    Support program teams and regional and country leaders in building ownership of key stakeholders at the national, regional and international level by promoting an effective communication channel and platform for appropriate visibility and support
    Implement a communication and media strategy to advance AGRA’s program communication in Africa, including media field trips and impact tracking
    Lead and work with partners to develop and disseminate targeted messages to different stakeholders on the key projects implemented by AGRA in Africa
    Provide communication and media support to prioritized special events/workshops/meetings and conferences as required by program imperatives
    Coordinate closely with the communications team on relevant communications products, campaigns and all relevant outreach activities
    Raise awareness through media of the value and impact of major projects implemented by AGRA in Africa
    Write, edit and oversee the production of publications, including newsletters, reports, video scripts etc. in compliance with AGRA house styles and branding consistency
    Support effective engagement of stakeholders through consultation, information sharing, and other means of communication
    Support the program teams to develop means to effectively share knowledge with internal and external stakeholders
    Contribute to AGRA efforts of strengthening relationships with key continental and regional media institutions and partners for effective coordination and cooperation.

    Key Qualifications and Experience required

    Master’s degree in Communications, International Relations/Public Affairs, Journalism, Marketing, Political Science or other relevant field, with a minimum of five years of relevant experience in outreach and communications work, especially with media relations
    Minimum of 7 years’ experience in strategic communications/public relations, preferably functioning as either a key spokesperson for an international organization, or a senior staff for a local, national and international media
    Professional membership to global communications, public relations or marketing will be an advantage
    Any additional professional qualifications in Communications, Journalism, Public Policy, International Development; International Relations that enhance proficiency in the functions key result
    areas.
    Thorough knowledge of and practical experience in communications strategy, execution and measurement
    Excellent oral, written communication and presentation skills.

  • Quality Assurance Supervisor Agent Junior Developer Agent – Content Moderator

    Quality Assurance Supervisor Agent Junior Developer Agent – Content Moderator

    About the job
    The Quality Assurance (QA) Supervisor is a key member of the Training & Quality Assurance department, with a focus on quality, adherence, process and workflow audits and improvements. Reporting to the Quality Assurance & Training Manager, the QA supervisor is responsible for the day to day supervision, mentoring and coaching of the QA Analysts, monitoring and evaluating all assigned accounts individuals, teams, and account(s) quality performance and designing frameworks to address any identified gaps. The QA Supervisor is also responsible for managing, understanding and integrating the data accumulated through transactional audits in order to identify critical trends and make relevant, timely recommendations to QA management, Training leadership and applicable business units. The QA Supervisor will also be a key point of contact with clients and/or projects manager with respect to accounts related QA issues. As a point of contact with clients and PMs, it is critical that the QA Supervisor builds and maintains effective relationships and develops a deep understanding of the assigned accounts and overall business needs and objectives.
    Responsibilities

    Daily supervision, coaching, mentoring, motivation and coordination of a team of Quality Analysts to ensure reporting requirements and performance metrics are met
    Provide qualitative and quantitative feedback on compliance and transactional accuracy to team leaders, members of management and department representatives
    Lead and support QA related performance management initiatives
    Develop internal control systems to determine if Quality Analysts/QA processes/QA systems are producing useful, accurate and reliable data in accordance with QA policies and procedures and proactively assessing and addressing any potential risks with QA leadership
    Lead or support trainings for new and existing agents to ensure that they are able to meet and exceed the defined SLAs.
    Perform critical business analysis of issues identified by QAs, including identifying root cause(s) and identifying value-add opportunities for improvement in a timely manner
    Assess new and ongoing projects work plans and workflows, and audit approaches with recommendations to optimize quality and production
    Analyze QA reports to identify trends and make relevant recommendations to Training, Operations and any other applicable business units.
    Maintain a thorough understanding of assigned accounts product knowledge, processes and policy requirements and ensure that any changes are updated in relevant logs and are effectively communicated to the relevant parties.
    Develop and maintain effective working relationships with clients and/or accounts projects managers.
    Lead and support additional special projects and initiatives of the QA team as necessary to achieve departmental objectives; includes the monitoring, evaluation and scoring of new and existing projects.
    Managing Client complaints/escalations with the aim of de-escalating the situation and maintaining a positive relationship with the client

    Qualifications

    Education: Degree in business or any other relevant field/ equivalent experience

    Experience:

    Minimum of 3 years of BPO experience required
    Minimum of 1 year of experience in Quality Assurance in a BPO center
    Minimum of 1 year of supervisory or lead experience to include managing performance, reporting, providing timely coaching and feedback, and motivating employees.

    Knowledge/Skills/Abilities:

    Knowledge of MS Office Suite including advanced knowledge of Excel, PowerPoint and Word
    Proficiency in analyzing data to derive meaningful information
    Ability to manage and measure workloads and motivate others.
    Ability to set priorities and stay focused
    Ability to see big picture and think globally
    Ability to audit and manage processes
    Ability to develop, coach and mentor others

    Personal Attributes:

    Effective verbal and written communication skills
    Problem solving skills
    Great attention to details
    A warm personality, able to work with people from diverse backgrounds.

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  • Chief Operating Officer

    Chief Operating Officer

    Job description
    We are looking for a new Chief Operating Officer (COO) to drive FSD’s operational effectiveness across our programme. Working directly with FSD’s Director, the COO will have full managerial responsibility within the senior team for all aspects of FSD’s operations. As deputy head of the organisation, this role will be at the sharp end of ensuring that FSD delivers against its plan.
    Requirements

    Expertise in operational management is vital for this position.
    A background in the development field would be advantageous but more important will be your track record in managing resources, creating and driving business systems and processes to deliver against strategic goals.
    The COO will have lead responsibility for the application of technology across the organisation, demanding capacity in managing appropriate system developments.
    This a key leadership position and will involve working effectively about a range of cross-functional teams.
    To succeed you will need to be agile in thought and action, highly motivated, eager to take responsibility and deliver on a demanding set of outputs.

    At a minimum you will have:

    Management experience in an operational role (at least 7 years’ experience)
    Relevant professional qualification (minimum of master’s degree or professional equivalent)
    Excellent communication (written and oral) ability
    Strong finance skills

  • Results Measurement Specialist

    Results Measurement Specialist

    Job description
    FSDA seeks to recruit a motivated and ambitious individual to support the Monitoring and Results Management team which, in close collaboration with other staff, aims for effective measurement, demonstration of performance, and adaptive management of FSDA’s fast-expanding programme.
    Specific objectives and activities will include, but will not be limited to:

    Support FSDA’s project due diligence initiatives. This task will involve assessing potential Implementing Partners data management and results measurement capacity, and defining the technical support that FSDA may need to provide to enhance the effectiveness with which project performance is measured. The task will also involve carrying out baseline studies and ESG (Environmental, Social and Governance) risk assessments – robustness of which will vary from project to project.
    Participate in the design and implementation of an outcome monitoring strategy. FSDA is increasingly seeking to routinely monitor, rather than just periodically evaluate the financial market system changes resulting from the interventions it is supporting/has supported. The Results Measurement Specialist in close consultation with the Head of MRM, will design an innovative outcome monitoring strategy and participate in its implementation. This task will sometimes entail managing externally-contracted evaluation experts, ensuring timely delivery of quality evaluation initiatives.
    Support Value for Money (VfM) and ESG risk monitoring initiatives. VfM and ESG risk management are integral components of FSDA’s programming. The MRM unit’s mandate includes measuring the organization’s performance on these, and there are guidelines in place to facilitate the same. The Results Measurement Specialist will contribute to the refinement and enhanced implementation of these guidelines.
    Work with partners to establish and implement MRM plans.
    To carry out its work, FSDA engages with many diverse partners. These include training institutions, development organizations, financial service providers and financial sector regulators. There is shared responsibility between FSDA and its partners in measurement of results.
    The Results Measurement Specialist, in close consultation with relevant FSDA staff, will provide technical support to partners in the development of practical MRM plans that are aligned to FSDA’sprocedures. Such plans should facilitate effective and timely reporting, learning, and adaptive management at partner level.
    Facilitate both internal and external learning.
    Knowledge generated by FSDA’s results measurement initiatives should inform continuous improvements in the design and delivery of financial sector development initiatives. In this regard, the Results Measurement Specialist will actively participate in the dissemination of such knowledge, and support utilisation of the same by FSDA, its implementing partners, and other financial sector development actors.
    Contribute to the review and refinement of FSDA’s MRM approach. FSDA’s MRM approach must be sufficiently versatile to respond to the information needs of its complex financial sector development work.The Results Measurement Specialist will participate in reviewing FSDA’s results measurement approach and contribute to its refinement. Therefore, the Results Measurement
    Specialist’s job description will continue to evolve to meet emerging needs.
    Full TORs available on the application website.

  • Water Supply Operator Billing / Revenue Clerk

    Water Supply Operator Billing / Revenue Clerk

    Job Description
    Kenyenya Water Supply and Sanitation is a community water project Serving Kenyenya town and surrounding communities. The project was constructed by the community with support from stakeholders including SANA International in an effort to ensure sustained supply of water to communities living in Kenyenya sub County of Kisii County. 
    Water Supply Operator will be directly reporting to the Technical Manager, SANA International Holdings Ltd. However, overall responsibility is to the Chief Executive Officer of the Company. The incumbent will supervise all workers in the Kenyenya Water Supply and be ready to support other schemes under agency management in the geographical area.
    Main Accountabilities: Undertake basic supervision, operates, maintains, and performs preventative maintenance on Water Supply pumps, springs,
    Essential Functions: 

    Inspect, operate, test, and maintain a variety of springs, water wells and pumping equipment, water storage facilities, and water distribution facilities, including pumps, control valves, meters, pipe systems, water storage tanks, chemicals and equipment associated with water treatment, and pressure vessels.
    Collect water samples and perform duties associated with systems water quality standards
    Clean and flush the water system; respond to customer water quality inquiries.
    Maintain and ensure the adequate supply of water in the Zonal reservoirs and water system.
    Requisition parts and supplies
    Maintain, record, and prepare periodic narrative and financial reports.
    Read and interpret drawings, diagrams, and blueprints; record and log a variety of readings.
    May participate in emergency call duty on a rotation basis, at the department’s discretion.
    Able to train WSP personnel; and utilize relevant computer software programs competently.

    Minimum Qualifications:
    Education, Training and Experience

    Diploma in Water Engineering / Technology AND a minimum of two years of experience in water supply operations.

    Knowledge of:

    Water distribution and treatment procedures, equipment, materials, and tools used in the operation and maintenance of motors, pumps, water treatment plants, compressors, and other equipment.
    Control valves and their maintenance. Water quality sampling techniques.
    Cross connection controls.
    Occupational Safety & Safe work practices.
    Basic recordkeeping and report writing practices; and basic Supervisory Control and Data Acquisition, Prepaid meter systems.
    Aquifer recharge. Facility and equipment testing. Operation and maintenance of electric pumps, control panels etc.
    Environmental Concerns.

    Skill in:

    Providing efficient customer service and communicating clearly and objectively both verbally and in writing.
    Organizing with the ability to prioritize work and exercise independent judgment, wisdom, diligence, and initiative.
    Thoroughly carrying out oral and written instructions.
    Routinely maintaining a positive attitude. Inspecting, operating, and diagnosing problems.
    Performing preventative maintenance on electric motors and diesel engines, pumps, compressors, valves, chemical feed equipment, pressure vessels, and related equipment. Performing water quality sampling; facility and equipment tests, including well and pump efficiency tests.
    Effectively present instructions and information in writing and verbally to coworkers, the general public, and outside agencies.
    Using patience, tact, diplomacy, and courtesy in dealing with the public and employees; and maintaining a positive attitude.
    Establishing and maintaining effective working relationships with those contacted in the course of work, including Management
    Committee and other government officials, community members, and the general public; and apply safe work practices.

    License Requirements: Must possess a valid Kenyan driving /riding license or willing to acquire one within shortest time possible

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  • Logistics Intern Logistics and Procurement Manager

    Logistics Intern Logistics and Procurement Manager

    Goal/Purpose:
    The Logistics Intern will create and implement Standard Operating Procedures and provide mentorship operations for Green String Network.
    He/she will organize logistic support for programs.
    Job Responsibilities
    The primary responsibility of this role will be to establish inventory, procurement and supply chain systems in a new NGO operating in multiple counties across Kenya. Additionally the Logistics intern will be asked to train a national logistician and build logistics capacity within the organization. International candidates will be considered. This is a 3 month position starting April 2018 with the possibility of extension.
    Qualifications:

    Enrolled in or recent graduate of a supply chain/ logistics university, masters or certificate program (such as Bioforce)
    Ability to quickly grasp complex technical concepts and make them easily understandable.
    Ability to deliver high-quality documentation paying attention to details
    Ability to write clearly and concisely.
    Excellent organizational skills.
    Ability to prepare reports and provide information to management in a timely manner.
    Ability to communicate in a clear, positive manner with diverse clients and staff.
    Self-motivated and able to work with minimal direction.

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