Jobs Kenya

Company Address: Address View Park Towers 5th Floor, Uhuru Highway | P.O Box 53026 – 00200 City Square, Nairobi – Kenya

  • Telecom Admin Executive

    Telecom Admin Executive

    Location: Nairobi
    Key Responsibilities of the Role

    Participates in the coordination of roaming coverage expansion roadmap, evaluation, (UAT) user acceptance testing and launch of new roaming partners or roaming products.
    Daily facilitation and implementation of change request /hygiene maintenance tasks aimed at improving customer experience, revenue optimization objectives, cost savings to achieve company metrics improvement related to the areas of;
    Wholesale Roaming
    International Voice & SMS business.
    Developing and maintaining the strategic partnerships to Increase roaming revenues and decreasing cost by:
    Participating in the identification of potential preferential roaming partners.
    Analyzing the preferred partners’ traffic and revenue in order to ensure accurate proposal for negotiation, calculations and /or implementation of the IOT discounts and their consistency with the signed contract, together with coordinating their proper management within the IT,
    Settlement and Finance concerned teams plus DCH ,FCH and Roaming partners.
    Enhancing and follow up with network and IT teams to provide our strategic partners the best customer experience.
    Conduct data analysis – including collecting data, building models, and analyzing financial, operational and/or statistical data
    Maintain up to date knowledge of technology and products which may generate new SMS & Roaming Services wholesales proposition by analyzing market potential,
    Manage and monitor DCH & FCH activities and issues.
    Manage and Monitor SMS ,GRX & Signaling performance and demand forecast,
    Manage and Monitor financial clearing , settlement process and liaise with roaming partners for dispute resolution,
    Manage Airtel Kenya Information in the GSM info center,
    Work closely with Roaming Head to support retail driven initiatives,
    Conduct roaming product retrospectives, compile lessons learned, and business case evaluation
    Ensure compliance with all applicable policies & regulatory requirements on Information Security.

    Educational Qualifications, work experience& Functional / Technical Skills

    B.Sc. in Business Administration, Computer Science, Engineering or any relevant field.
    MBA will be an advantage.
    Minimum 2 years of work experience in a comparable telecom company in a similar role where developing products and services.
    Demonstrable market Telecommunication knowledge and commercial acumen and have spent significant time in the Telecom Operators in the same / related roles.
    Good knowledge of technology platforms.
    Knowledge or experience in international roaming is preferred.
    Project planning and implementation (Project management).
    Good understanding of Business and financial acumen.

    Competencies

    Strong Negotiator.
    Numerate and analytical, able to tackle complex issues quickly and accurately.
    Highly developed communication and reporting skills.
    Concern for standard and efficiency.
    Creativity and innovation.
    Ability to build excellent relationships with internal and external customers (Operators/Carrier).

  • Internal Auditor Finance Officer Cyber Security Quality Assurance

    Internal Auditor Finance Officer Cyber Security Quality Assurance

    Sheer Logic Management Consultants is seeking to engage dynamic individuals for Internal Auditor Position for one of our clients.
    Key Areas of Expertise/Experience

    Financial analysis
    Microfinance
    Experience in using Bankers Realm software
    Excellent IT and analytical Skills
    Good in presentations

    Job Qualifications:

    Any Business Degree
    CPA (K)
    Candidates who have worked in Faulu Kenya, KWFT, SMEP and U&I Microfinances are encouraged to apply
    Female candidates are highly encouraged to apply

     

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  • Sales Account Manager – Voice

    Sales Account Manager – Voice

    Profile and Main Purpose of the Job: With a growing market in the voice telephony services, the client seeks to recruit a Sales Account Manager – Voice to drive the revenue growth in Telephony Services.
    It is expected that the position will work together with the COO, Head of Sales, Product Manager and Wholesale Operations Executive and manage sales within the client’s Voice Sales.
    The Sales Account Manager – Voice will independently produce and manage quotations/proposals /tenders and will submit them to the Customer. The target will be to close all sales calls.
    Job Responsibilities:

    Identifying and developing suitable prospects in the assigned sectors to approach for selling WTL – Telephony Products, Solutions and Services
    Negotiate rates for proposed products and services with customers
    Ensure customers obtaining services from the company execute appropriate service agreements
    Follow up payments of customers after the invoice has been raised as per policy
    To achieve agreed sales target within the specified time
    Build and maintain a pipeline that guarantees the above targets are achieved
    To provide regular feedback from the marketplace on the effectiveness and suitability of the products and services and new product requirements.
    To prepare and submit weekly reports
    Liaising with CRM and resellers in handing over and supporting as may be required for new customers
    Offer support to other divisions such as CRM, Customer Support and Finance in facilitating collections, issue resolutions and upsales.

    Targets

    Achieve the agreed sales targets month on month.

    Requirements

    A degree in any commercial related field or Information Technology.
    Minimum of 5 years corporate selling experience in Telecommunications – Telephony/Voice and Value added services, Resellers etcetera with focus on voice products.
    Should have good knowledge of customer relations.
    Good knowledge of Telephony services.
    A good understanding of the Sales cycle

    Required Competencies:

    Excellent communications and negotiation skills
    Fluent in English (written and spoken).
    Ability to quickly grasp concepts, work under pressure, deliver to meet deadlines
    Must be self‐driven, motivated, enthusiastic, positive and pleasant individual who is result oriented
    Ability to interface and communicate effectively at all levels within a corporate environment
    Must be a team player and can demonstrate the ability to work with the various departments within the company to achieve the shared Vision.

  • Motor Industry Aftersales Pricing Analyst

    Motor Industry Aftersales Pricing Analyst

    Job Responsibilities

    Actively engage with parts sales executives, dealers and competition to maintain constant awareness of spare parts market trends and prices
    Maintain a database related to pricing, contracts/tenders, historical bids, quotations, promotions and special discount adjustments
    Recommend pricing strategies to align with market trends
    Provide insights to the business through analysis of competitive parts and accessories pricing and customer buying patterns.
    Institutes tools and reporting mechanisms for tracking the performance of the pricing function and to optimize pricing activities.

    Qualifications

    Degree in a Business-related field.
    Five years work experience in a relevant field.
    Experience in reviewing and analyzing large volume of data.
    Advanced knowledge of SQL and Teradata will be an added advantage.
    Expert level of skill in Microsoft Excel and Access preferred.
    Strong analytical skills coupled with the ability to effectively articulate insights and recommend actions

  • Business Development Manager

    Business Development Manager

    Job Purpose
    The BDM works to improve our market position and achieve financial growth. The Manager defines long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions.
    The Manager will take up the sales roles in the company. It is their job to work with the internal team, marketing staff, and other managers to increase sales opportunities and thereby maximize revenue for the company.
    The Manager will also help manage existing clients and ensure they stay satisfied and positive. He/She will call on clients, often being required to make presentations on solutions and services that meet or predict clients’ future needs.
    Strategy Execution
    Provides marketing strategies that will deliver tangible results in form of new business and increased revenue per existing client relationship.  Understand and articulate our value proposition to the clients and potential clients. Builds relationships with multiple contacts with each customer.
    Responsible for assuring client satisfaction with our products/solutions and services, resolving and escalating client issues/complaints as needed.Member of the Leadership of our Management team, keep abreast of market trends, promote transfer of best-demonstrated practices among our employees and customers.
    Job Responsibilities
    New Business Development

    Prospect for potential new clients and turn this into increased business.
    Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. * Meet potential clients by growing, maintaining, and leveraging your network.
    Identify potential clients, and the decision makers within the client organization.
    Research and build relationships with new clients.
    Set up meetings between client decision makers and company’s practice leaders/Principals.
    Plan approaches and pitches. * Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
    Participate in pricing the solution/service.
    Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. * Use a variety of styles to persuade or negotiate appropriately.
    Present an image that mirrors that of the client.

    Client Retention & Relationship

    Present new products and services and enhance existing relationships.
    Work with technical staff and other internal colleagues to meet customer needs.
    Arrange and participate in internal and external client debriefs.
    Regularly visit clients and provide call reports with propositions that will enhance the relationship.

    Business Development Planning

    Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
    Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
    Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
    Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.

    Management and Research

    Submit regular progress reports and ensure data is accurate and guides management in strategic decisions.
    Ensure that data is accurately entered and managed in the company’s sales management system.
    Forecast sales targets and ensure they are met.
    Track and record activity on accounts and help to close deals to meet these targets.
    Work with other staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.
    Ensure all team members represent the company in the best light.
    Present business development training and mentoring to business developers and other internal staff.
    Research and develop a thorough understanding of the market and opportunities for the company.
    Conduct customer satisfaction survey and advice management accordingly
    Manage social media marketing
    Brand management

    Compliance and Risk Management

    Identify and document Risks and loss exposures for us and the clients especially with focus on revenues for us.
    Identify and monitor and coach/report staff with risky behaviors and reputational issues
    Be accountable to follow procedures, attend risk control meetings, and, when appropriate, provide any recommended training.
    You may also be assigned such other duties as may become necessary at the discretion of the management.

    Qualifications

    A seasoned marketing professional with a minimum of 10 years solid experience as Head of Marketing/Business Development
    Aggregate working experience no less than 15 years that includes: Revenue planning, client relationship management, marketing research and business intelligence, competitor analysis, product and brand development, pricing and marketing communications
    Experience in digital marketing will be desirable
    Bcom Marketing and any Business related degree
    Proven working experience in Sales and marketing
    Ability to effectively communicate with all levels of the organization
    Leadership and organizational skills

  • Executive Personal Assistant

    Executive Personal Assistant

    Sheer Logic Management Consultants is seeking to engage dynamic individuals for an Executive Personal Assistant Position for one of our clients.
    Reporting to the Managing Director, the Executive Personal Assistant’s overall purpose is to ensure that the Corporate office is well managed and running effectively and also provide overall administrative and Secretarial support, this includes coordination of meetings, appointments, visitors, phone calls, mail and correspondence.
    Key Responsibilities
    Administrative and Secretarial Function:

    Ensuring the MD’s office is well managed and running efficiently.
    Providing support of a confidential nature to the MD.
    Acting as a liaison between management/staff and the MD.
    Screening phone calls and correspondence for the MD’s attention.
    Maintaining and organizing the MD’s calendar and prioritizing appointments.
    Managing the MD’s official expenses.
    Ensuring the official entertainment expenses are claimed and approved for payment.
    Scheduling internal and external meeting and ensuring the MD is well prepared for the meeting by organizing documents, briefing papers, reports and presentations.
    Taking minutes at the weekly EXCO Meetings, Executive Committee meetings, all chaired by the MD and any other meetings when required.
    Assist the MD manage output, workflow and office deadlines.
    Ensuring Management have forwarded their departmental monthly reports by the 10th of every month and upload them on the EXCO folder.

    Data Analysis

    Analysis of industry reports.
    Analysis of company reports
    Data manipulation to uncover trends and insights
    Creating data visualizations to effectively convey findings

    Board Management

    Preparation of the annual board and strategy calendar
    Coordination of directors’ travel and accommodation.
    Ensuring meeting tools and room are available prior to the meeting
    Liaison with the company secretary to ensure timely submission of minutes.
    Timely distribution of minutes and reports to the directors.

    Reporting

    Preparation and submission of reports to be presented by the MD.
    Analysis of departmental reports sent to the MD.

    Travel Management:

    Confirm travel dates, itineraries and purpose of the meeting.
    Update the meeting/appointment on the calendar
    Coordinate with the travel agency on the bookings and the timing incase it’s a flight travel.
    Visa applications and prepare documentations and follow up
    Coordinate airport transfers- Make bookings
    Complete the Travel Authorization Form, get approval and request for travel allowances in good time (1 week before travel date)
    Find several accommodation options and make reservations after consultation with the MD
    Assist in travel arrangements for Directors, Country Managers, management and other staff when required.
    Ensure all travel requests for all of the above are within the RIL travel policy. (Confirm that the rates are as per the policy and approved by MD/CEO)

    Customer Service:

    Handling all internal and external customers who seek MD’s intervention and provide assistance accordingly.
    Handling escalated issues or complaints and following through to finalization.
    Briefing the MD about the issues/queries and following up on the respective actions as assigned.

    Corporate office meetings Management:

    Coordinate onsite meeting, ensuring the boardroom is clean and tidy, refreshments & Snacks are ordered and projector/laptop set up beforehand.
    Coordinate off site meeting e.g. seminars & workshops, management & board meetings.
    Ensure LPO is processed and forward a copy to the approved venue to secure the booking.
    Visit the venue before the meeting to ensure everything is all set and ready for the meeting.

    Document Management:

    Maintaining a good filing system and easily retrieving information when required, on soft and hard copies.
    Reviewing and proof reading all documents that require sign off by the MD.
    Proper handling of correspondence and ensuring feedback is provided where necessary.

    Job Qualifications
    Project Management:

    Active involvement in the planning and management of Company initiatives and projects managed by the MD.
    Knowledge & Experience Required Essential
    Bachelor’s degree in a business related field
    3 years working experience with at least one 1 year serving senior managers
    Proficient administrative experience in a busy office serving senior managers.

     Desirable

    Advanced Diploma in Secretarial administration an added advantage
    Comprehensive knowledge of MS Office
    Excellent written and verbal communication skills
    Leadership skills

  • Technical Operator Boiler Technical Operator Engine Room Operator Site Lead & Utilities Engineer

    Technical Operator Boiler Technical Operator Engine Room Operator Site Lead & Utilities Engineer

    The candidate should be ready to work in any part of the Country preferably Kisumu
    Roles
    Administrative Functions

    Responsible for all Health and Safety activities in the Boiler House.
    Raising Safety Information Record Cards to promote safe working environment

    Technical Functions

    Safe operation of Boilers and all other auxiliary (Boiler Support) equipment in accordance with Standard Operating Procedures and Safe Operating Practices.
    Carry out autonomous maintenance tasks i.e. Cleaning, Inspection, Lubrication and Tightening in the above mentioned plants and report through the SAP notification process.
    Perform Short interval Controls (SICs) checks on Boilers and Boiler Support Equipment, and record the findings accordingly.
    Carry out Thermal Combustion Efficiency Analysis and retain the records accordingly.
    Read HFO and Steam Meter Readings and retain the record of the results accordingly and identify any over usage for action.
    Carry out scheduled preventive maintenance activities at the defined frequencies.
    Track HFO stokes, and escalate any foreseeable risks in advance so as to get Senior Leadership Support and Mitigation Plans.
    Apply various problem solving techniques e.g. 5 Why, Fishbone to resolve breakdown and prevent re-occurrence of the same.
    Follow the defined Escalation Matrix to report any plant breakdowns and issues that may pause a risk to Production Plan and Healthy running of the equipment.
    Strict adherence to Good Operating Practices (GOPs) and relevant Management standards e.g. Quality Management Standards, Occupational Health & Safety Standards, Environmental and Food Safety Standards
    Write handover reports at the end of the shift and conduct a proper handover to the incoming team
    Attend and positively contribute in all shift handover and Tier 1 meetings and observe timely closure of all action

    Continuous Improvement

    Identifying water saving opportunities within the water Plant and in the Consumer areas and communicating the same to the Utilities Engineer for Consideration and  Implementation
    Take part in ‘Improve the Business’ Projects that are aimed at optimizing processes, eliminating wastages and reducing costs.

    Job Qualifications

    Diploma in Mechanical / Plant Engineering/ Electrical
    Not less than 4 years’ experience in a busy production or maintenance environment with specific responsibility for Health and Safety
    Certification for Boiler Operation by an authorised body, as required by law.

    Personal Attributes:

    Well-developed team working skills
    Physically fit
    Willingness to learn and develop new skills
    Ability to coach and transfer knowledge to other team members.
    Computer literate

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  • Legal Associate

    Legal Associate

    This is a one year contract with possibility of renewal.
    Responsibilities

    Assisting in the management of the former general insurance matters that may arise
    Preparation of briefs relating to client’s matters ;
    Acting as a liaison between Management and our client; and the external counsel appointed to represent the company ;
    Providing support in managing external counsel in charge of preparation of leases for client’s premises ;
    Providing legal support to the property manager in charge of client’s premises and also providing legal support to the Forensic matters ;
    Providing legal support in the following up and advisory in respect of the matters relating to client
    Actively following up in the prosecution of accused reported and in the court registry ensuring that matters proceed timely ;
    Drafting of legal documentation required in compliance with statutory requirements including but not limited to affidavits, statements, pleadings etc ;
    Meetings with clients who have reported/affected by fraud ;
    Managing external legal counsel representing client in criminal prosecutions;
    Dedicated resource required to follow up on the repayment and foreclosure of non-performing mortgage loans as part of de-risking the balance sheets.

    Job Qualification

    At least 2 years relevant experience post-admission (Experience in insurance sector will be an added advantage)
    Bachelor’s degree in Law from a recognized institution.
    Post graduate diploma from Kenya School of Law; Advocate

    Skills and Attributes

    Strong planning and organization skills;
    Good communication and interpersonal skills; Team player; and
    Excellent research and technical legal skills.

  • Hygiene Officer

    Hygiene Officer

    Roles & Responsibilities

    Responsible for ensuring overall hygiene activities in the food production areas;
    Conduct internal audits to ensure compliance with local regulatory laws / international standards in Food safety;
    Evaluate the corrective actions taken for the non-conformance noted during the audits;
    Monitor and check the personal hygiene conditions & working habits of the staff;
    Identify and report structural deficiencies in the food operation;;
    Manage and maintain a satisfactory waste disposal system;
    Review and follow up on the microbiological results from food laboratory;
    Manage and review food complaints effectively;
    Manage and maintain food safety documentation and records;
    Periodically review the food safety system;
    Conduct training in food safety and hygiene for the food handlers;
    Review the implementation of food safety skills of staff;
    Ensure the top management is fully aware of high risk areas for the food-borne illness.

    Job Qualifications

    Must be in possession of a food science based degree or Diploma from a recognized institution.
    An additional qualification in ISO 22000, HACCP or any recognized food safety management system shall be an added advantage;
    Must have at least 3 years’ experience from a food processing industry
    Experience in implementing food safety management systems in a large and busy organization will be a distinct advantage.
    A proven team player who is proactive and result oriented with excellent communication and interpersonal skills.