Company Address: Address Purshottam place, 3rd, 4th & 6th floor Westlands Road, Nairobi 00100

  • Head Of Marketing

    Head Of Marketing

    Job description
    JOB SUMMARY:
    Responsible for planning, development and implementation of all of the Organization’s marketing strategies, marketing communications, and public relations activities, both external and internal. Oversee development and implementation of support materials and services for chapters in the area of marketing, communications and public relations.
    Direct the efforts of the team and coordinate at the strategic and tactical levels with the other functions of the Organization.
    MAIN DUTIES AND RESPONSIBILITIES:
    Responsible for development of marketing and communication strategy in line with overall company strategy.Responsible for creating, implementing and measuring the success of:

    A comprehensive marketing, communications and public relations program that will enhance the Organization’s image and position within the marketplace and the general public, and facilitate internal and external communications; and,All Organizational marketing, communications and public relations activities and materials including publications, media relations, client acquisition and so forth.
    Ensure articulation of Organization’s desired image and position, assure consistent communication of image and position throughout the Organization, and assure communication of image and position to all constituencies, both internal and external.
    Coordinate market research studies and analyze their findings.
    Conduct economic and commercial surveys to identify potential markets for Internet Solutions Group’s products and services.
    Coordinate and participate in promotional activities, trade shows, seminars, forums and other events, working with Internet Solutions.
    Work closely with the Revenue teams in supporting their efforts through advertising, promotional activities and other marketing initiatives.
    Provide timely, accurate and relevant information to staff and the public through print and electronic media outlets.
    Manage the Marketing Department budget and deliver all marketing activity within set budget.
    Participate in product development, pricing and develop and support strategies for new products.
    Coordinate CSR activities.
    Oversee all internal events such as Company events, Staff Parties, team building events for the whole Group.
    Develops, implements digital strategy, monitors following and drives lead generation to support brand and revenue generation.
    Develop Marketing Dashboard and track performance against defined marketing metrics

    Experience and Background Required

    Bachelors Degree in marketing, business or related field
    CIM added advantage
    At least 5 Years experience in fast paced marketing environment
    Good experience in ATL & BTL marketing
    Proficiency in Microsoft Office programs.
    At least four years of supervisory experience.

    Key Attributes:

    Team player with excellent interpersonal skills and ability to lead and motivate other team members.
    Drive, energy and results oriented with a commitment to deliver excellence.
    Track record of success and value addition in previous roles.
    Ability to work under minimum supervision, prioritizes work and meet tight deadlines.
    Energetic, enthusiastic, hands-on, independent, with the ability to take initiative.
    Willingness to delve into the detail where required as well as providing leadership.

    If your background and competence meet the above requirements and you are self-driven, proactive, results oriented person, please send your application letter, CV and relevant testimonials to The Human Resources Manager through careers@accesskenya.com quoting the job reference number.
    To be received not later than close of business 09th February 2018.

  • Client Services Manager, Field Support 

Client Services- Team Leader, Project Management

    Client Services Manager, Field Support Client Services- Team Leader, Project Management

    Job description
    JOB SUMMARY:
    The Field Support Manager is responsible for implementing strategic imperatives and objectives in the most effective manner so as to attain maximum sustainability and profitability within the business. The Field Support Manager ensures that there is consistent service delivery and performance within the section through continuous performance assessment and service improvement initiatives.
    S/He is accountable for ensuring that all Field Support Sectional Objectives are achieved through managing operations, people, and resources as well as facilitating required changes and creating an effective working environment.
    To maintain and enhance customer relationships, achieve organizational, operational objectives and service improvement imperatives, s/he works both internal and external stakeholders.
    MAIN DUTIES AND RESPONSIBILITIES:

    To effectively manage all Field Support operational activities and implementation of sectional service experience imperatives aimed at achievement of sectional – operational and business objectives.
    Accountable for sectional planning, people development & capability and resourcing through effective leadership, recruitment, people development and management.
    Manages sectional strategic implementation, budgets, plans, goals and outputs in order to ensure alignment with the organizational vision. This includes scenario planning, regular reviews as well as contingency plans.
    Provide input into the development of tactical strategies, develop and implement supporting operational strategies aimed at achievement of Sectional, Departmental and Business objectives.
    Ensure operational efficiency through the development and implementation of sound operational, process, quality, standard and service optimization processes. This includes defining, implementing and measuring effectiveness of field support operational policies and processes
    Develop and implement service experience enhance initiatives, process reengineering and drive a continuous service improvement program within the section. This is aimed at ensuring successful delivery of Sectional, Operational Objectives and Services Contracts.
    Manage in country and regional stakeholder relationships, monitor client experience and contractual compliance for all relevant contracts.
    As a second line support and onsite support section, ensure provision of sound technical advisory and recommendations based on client needs, current information and industry trends and act as the point of escalation for any service experience issues.
    Provide accurate and timely reporting in respect of key performance metrics and recommendations to improve field operational efficiency.

    Qualification:

    Degree in Information Technology or Business Information Systems, Telecommunication or related discipline.
    Additional Certification in Client Experience, Business Administration or IT an added advantage.
    Proven expertise in management of Networking and ICT Services.
    MBA an added advantage.
    Minimum 3 years’ experience in a leadership or management position.
    5 – 6 years’ experience in Telecoms/ISP or IT Industry.

    Job Specific Requirements
    Job Knowledge:

    People Management
    Change Management
    People Development and Empowerment
    Process Development
    Project Management
    Resource Management
    Commercial Knowledge

    Job Related Skills:

    Customer Orientation
    Financial Acumen
    Communication (Verbal and Written)
    Networking (internal and external)
    Facilitation
    Problem solving
    Decision-making
    Project Management
    Analytical

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