Company Address: Address Lakeside Drive Park Royal London NW10 7HQ

EISC Health, Safety & Environment Lead – Kisumu Plant

Job Description
Context/Scope
EABL operates within a multi-cultural, multi-national, multi-currency environment. EABL comprises four business units: KBL, EAML, UBL & SBL. KBL is further categorised into Demand and Supply. The Demand business is involved in marketing and pushing the product to consumers. The Supply business is involved in production of beer and spirits.
Purpose of Role
The role of the SHE Manager – is to manage and co-ordinate day to day Safety, Occupational Health, Environment and Fire-Safety management systems at KBL Supply through implementation of Occupational Health, Safety, Environment and fire risk programs, adherence to statutory safety requirements, availability of SHE standards, development of safe methods of work and provision of emergency and crisis handling resources.
Dimensions

Financial
Responsible For The Safety Of
300 Contracted staff across the “MAKE” function
40 third party service providers and contractors

Complexity
The SHE Manager shall be the Safety and Environment competent person as defined by law for KBL Supply –Kisumu Site. As such he/ she is required to be competent in application of the key SHE and fire risk management processes and to be a process owner of the processes across all safety management areas. This includes being responsible for ensuring best practice in SHE practice in liaison with local management and global stakeholders.
This role requires the ability to lead and influence change in behaviour and attitudes without direct management authority.
Leadership Responsibilities and Decision Making Rights
The SHE Manager requires the ability to lead and influence change in behaviour and attitudes without direct management authority while ensuring compliance to legal and other requirements by the company. This includes high-level decision making on Safety Health and Environment emergencies.
Top 3-5 Accountabilities

Lead the implementation of safe systems of work and fire safety management systems within Kisumu plant:
Benchmark, draw, implement and manage KBL Safety Health and Environment performance program; –
Management of Safety Health and Environment compliance programs;-
Supporting site risk management systems

Qualifications

A honours Bachelor’s degree in Science or Engineering disciplines
Nebosh International Diploma in Occupational Health & Safety or
A local post graduate Diploma in Occupational health and Safety
Training in Fire risk reduction and OHS law and management.
Possession of Assessor/Lead Assessor certificate for OHSAS and ISO 14001
Comprehensive knowledge of integrated management systems ISO 9001, HACCP, ISO 14001 & OHSAS 18001 standards plus any other management systems that may apply.
Nebosh International Fire safety and risk management is an added advantage

Experience

At least 5 (five) years management experience in a food or manufacturing Industry, at least 2 (two) years of which must be in front line Safety Health and Environment and fire safety management.
Experience in SHE management disciplines, incident investigation and route cause analysis, dealing with external authorities and managing/coordinating within a multi-site and multi-cultural environment.
Experience in driving SHE performance of the Business Unit to minimize risks, maximize opportunities and enhance reputation for the system. Special focus on occupational safety and health practices.

October 23, 2024
Machine Operator

Job description
AutoReqId
60840BR
Type of Job
Employee
Reporting Location
KBL
Town/City
Nairobi

October 23, 2024
Customer Service Representative

Job description
AutoReqId 60794BR
Reports to OTC Team Lead
Global Diageo Business Services (GDBS) is a global multi functional shared service entity that processes DIAGEO-wide transactions across various world regions. Processes in scope are: Order to Cash, Source to Pay, Record to Report.
The Customer Service Stream of the GDBS Cash Cycle Process entails Customer Service and depending on market even logistics advisor activities for GDBS served countries. Significant cross-market and end-to-end functional responsibilities with the aim to continue the great steps forward that have been achieved in FY11 by the OTC community.
It ensures proper operation of processes from incoming customer orders to final deliveries with continuous order-to-ship end-to-end issue resolution. Service Delivery entails close business partnering with the market logistics, sales and customer service teams.
Dimensions
The role is responsible for a specific process – customer service across GDBS served markets.
Market Complexity
The role would entail responsibility for the step change, standardization and process harmonization of Customer Service Management across GDBS served countries.

Financial
Cash Cycle deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.
Cash Cycle is also interacting with some 55.000 vendors treating some 550.000 invoices per year.

Purpose Of Role

The Customer Service Advisor is the first point of contact for customers, & 3rd party service providers (warehouse) and ABSC teams and acts as the link between Cash Cycle Department and contacts outside GDBS Cash Cycle.
Responsible for delivering high-level customer service and ensuring on time, in full shipments.
To ensure that all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.
To contribute ideas, energy, enthusiasm and support to the continuous improvement of the „Cash Cycle” process.
To ensure that internal control procedures are strictly adhered to.
Customer Service teams in certain markets are also responsible for logistic activities, measured by OTIF. Ensures that Key performance Indicators are reaching the target.
Logistics Advisor tasks can also be relevant in specific markets ( eg. Proactively manage relationship with 3PLs, collaboration between Supply Chain and CS, invoice corrections, stock reconciliation etc.)
Diageo Global objective is to provide excellent customer service to improve customer satisfaction outside and inside Diageo, and to ensure smooth transition of new EDI customers.

Top 3-5 Accountabilities

Order management, including EDI ordering ( Idoc corrections, issue resolution for EDI related problems)
Handling all incoming customer queries and requests
Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
Being responsible for proper communication between Diageo and customers
Maximising customer satisfaction level and order entry accuracy

Essential
Qualifications and Experience Required:

Speaks Fluently French and or any market specific languages
Strong interpersonal and communication skills
Strong MS Office knowledge
Very strong customer service attitude

Desirable

College or university Degree
System skills (SAP knowledge)
Having an overview of market and customer specifics

October 23, 2024
FC Risk and Control Specialist

Job description
Reports To: FC CARM Manager
Context/Scope
Diageo’s Business Shared Services aim to leverage the Finance Operating Model by supporting standard processes and systems with effective and efficient shared services across Diageo Finance and other service lines, provided by internal services regionally. Business services have an employee base of more than 1,000 FTEs providing various services from back office transactional processing to statutory reporting activities. It also encompasses a significant part of the group’s Financial Planning and Reporting activities and Treasury activities. Diageo Business Service (DBS) is increasingly playing a central role in governance and compliance for Diageo and has been charged by the CFO to be Diageo’s control exemplar accountable for the execution of control in shared services including SOX/ CARM compliance, irrespective of whether delivered from Budapest or elsewhere.
Main Responsibilities Of The Role Are

FC CARM Lead role is to ensure Sarbanes-Oxley s404 compliance through global Control Assurance and Risk Management processes.
To lead the Control & Audit compliance agenda (mainly focusing, but not limited to FC related controls) within Diageo Business Shared Services
To support the Management in delivering best-in-class control environment, increase control and compliance awareness and coordinate / ensure smooth delivery of internal control procedures.
Provide management support during internal (GAR) and external audit (PWC)

Dimensions
Market Complexity
This role is required to collaborate closely with stakeholders at various seniority levels across DBS organisation and stakeholders outside DBS such as Global Risk & Compliance team or internal & external auditors.
Leadership and Functional Responsibilities and Capabilities
Leadership

Relationship building (business partnering)
Communication and aware of impact the team leader has on others.
Influencing – Knows how to make things happen in immediate environment
Problem solving/ coordination – Identifies root cause of issue and potential solutions
Deliver on promises – Leading by example on delivering results, ensures operational standards are met within his/her immediate responsibility.

Functional

Accounting Principles
Managing Risks
Internal Controls
Analytical thinking – Analyse available information and trends and act accordingly.

Purpose of Role
The overall purpose of the role to provide control oversight and SOX governance over Diageo’s business shared services and support the Management in delivering best-in-class control environment, increase control and compliance awareness and coordinate / ensure smooth delivery of internal control procedures. In addition provide support to DBS Compliance and Ethics lead in delivering regional C&E activities.
Top Accountabilities

Support and hold to account DBS to achieve timely and flawless delivery of Control Assurance and Risk Management cycle steps:
Ensure aligned and streamlined CARM methodology / communications structure / market reporting in DBS
Support new migration/project pipeline

Skills, Qualifications And Experience Required

University/College degree in accountancy/finance/business
Excellent English knowledge
2 – 4 years audit (internal/external) and/or SOX experience which can be replaced by thorough shared service process understanding
Strong knowledge of MS Office (Outlook, Excel, PowerPoint)

AutoReqId
60491BR

October 23, 2024
Area Business Development Manager Financial Controlling Analyst – NSV,TI

Job description
AutoReqId
60372BR
Reports To
Divisional Sales Manager
Context/Scope
EABL operates within a multi-cultural, multinational environment. EABL comprises four business units: KBL, EAML, CGI and UBL. KBL is further categorised into Demand and Supply. The Supply business is involved in the production and primary logistics of beer and spirits. The Demand business is involved in marketing and route to consumers.
This role is located within the Demand Sales business. The ABDM role will be critical to the overall KBL short, medium and long term strategy in developing and driving our trade & distribution strategy as well as operational excellence in achieving 100% distribution effectiveness and efficiency through our evolving RtC model. The average ABDM looks after 3-4 distributor accounts and 2/3 Customer Relationship Representatives and is responsible for managing and developing profitable brand and volume growth within nominated distribution. The role is 90% field based in regions, with long periods unsupervised and extensive travelling required. The job holder is expected to be away from home overnight on many occasions and will be under intensive pressure with constant demands from distributors and retail customers. The ABDM works closely with 1st line sales Representative (TMR,TDR,DSR), and the Divisional Sales Manager.
Dimensions
Financial
Area Operations budget
Company Assets: Vehicle, Fridges, Marketing Collateral etc
Promotion implementation expenditure within budget
Market Complexity
KBL operates in a very competitive environment that has seen the entrance of new players in the total alcohol category. This necessitates the need for a pro-active business approach. An advantaged national distribution network within the Kenyan alcohol market is key to maintaining KBLs competitive advantage and delivering of both volume growth and market share.
Changing macros driven by competition for limited disposable incomes and the opening up of economic trading blocs allowing in flow of products from other markets. Consumers are also becoming more discerning demanding better value for money at the bottom end and uncompromised quality at the top. This requires proactive selling to maximise company market share. Trade is evolving and being more sophisticated especially at retail level.
Leadership Responsibilities
The job holder is required to motivate, coach and develop his sales team as well as manage the Area P&L while successfully managing relationships with his key partners and assets the distributors.
Purpose Of Role
To positively influence sales of KBL brands by regular contact, networking and motivation of allocated distributor accounts. To ensure the sales team under them is delivering an optimized brand portfolio of both beer and spirits in each outlet across the Area s/he is managing.
Accountabilities

Develop and sustain amazing relationships with our distributors
Develop and drive joint strategic plans with distributors and have direct performance and P&L responsibility for distributor businesses
Maintain strong focus on working with distributors to develop sales capability within their organizations.
Ensure focus and implementation of fit for purpose trade coverage plans for the area

Qualification
Business related degree
Experience
3 years experience in a similar role

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October 23, 2024
Solutions Architect, Africa

Job Description
External Job Description
Level: Senior Management Level
Reports To: The Lead Solutions Architect
Context of the role
Diageo Business Services (DBS) is a multi-functional global shared services function, created to further improve business efficiency and empower our markets to focus on our commercial growth.
We have transformed how we deliver services to the markets:

Single point of responsibility to manage relationships, shape demand, & manage service and outcome delivery
Standardized business service lines to drive efficiency and scalability
Insight-focused business analytics service
Market outcome focused services, underpinned by efficient IT process management
More control, cost efficiency and transparency of application delivery
One DBS strategy supported by strategic multi-year financial goals and modelling
Transparent /differentiated pricing to drive standardization and year-on-year efficiency improvements
Within DBS, Diageo has a Global ‘Enterprise Architecture’ group with responsibility to Simplify, Optimise and Digitise Diageo.

Role Description
The ‘Regional Solutions Architect’ roles will report into the Lead, Solution Architecture and will be focused on engaging project teams and Enterprise Architects in designing technical solutions in support of Diageo’s business and technical initiatives. The roles available cover the following areas:

Solution Architect – NAM (North America)
Solution Architect – LAC (Latin America & Caribbean)
Solution Architect – APAC (Asia Pacific)
Solution Architect – Europe
Solution Architect – Africa

Leadership Responsibilities
Each ‘Solutions Architect’ role will be responsible for:

Partnering with the relevant IS BRM organization to identify and design technical solutions across a range of technologies/platforms/providers
Provide thought leadership to challenge and influence all technical designs to best leverage the capabilities of our platforms
Continual expansion of your architecture knowledge, constantly seeking ways to broaden exposure to the latest and greatest trends and developments in the technology space
Tightly Integrating With The Rest Of Enterprise Architecture, Including
Analytics architecture
Platform architecture
Technical architecture to ensure all solutions are designed in accordance with the Diageo reference architecture

Qualifications and Experience

Demonstrated broad working knowledge of relevant technologies for each role including, but not limited to: SAP, Office 365, CRM, WorkDay, SaaS, PaaS, mobile device integration, single sign-on, etc.
Demonstrated expertise delivering solutions involving different categories of data (structured, semi-structured, unstructured). Demonstrated architecture experience with web or portal based solutions. Demonstrated experience championing, designing, and implementing innovative solutions to problems.
Knowledge and experience with architecting, designing and implementing large scale IS programs.
Experience with technical design (application, information, integration and infrastructure)
Knowledge and experience with architecting, designing and implementing cloud-based solutions
10 years demonstrated experience successfully delivering information technologies business solutions for large-scale global applications across multiple hardware and software platforms
Some experience of implementing or utilizing relevant integration platforms including BODS, SAP PO, or comparable. Leading solution design during all phases of development and deployment.

October 23, 2024
Quality Analyst

Job description
External Job Description
Level 6B
Reports to Quality & Environment Manager
Context/Scope
Barley, Malt, Sorghum and millet are the principal raw materials used in the manufacture of beer. East African Malting Limited has the strategic role of providing competitively priced brewing raw materials of world class quality standards to meet EABL supply requirements.
The Quality Department will be responsible for management of systems to assure the quality of Malt and adjunct brewing materials. The department is involved in protecting the environment from pollution. The main aim being to achieve a standard product that meets and exceeds customer expectations while keeping the environment safe.
Market Complexity
It is critical that the company maintain high quality of malt, barley, Sorghum and millet through effective Quality Control /Assurance procedures in order to remain at the top in the market and satisfy the expectations and needs of the consumer at competitive cost.
Preventing environmental pollution and environmental compliance from the production processes
Purpose of Role

Lead quality assurance agenda within shifts to ensure product quality is constantly high and environmental compliance
Manage customer/supplier relations

Accountabilities

Quality Assurance

Management of raw material quality gates to assure quality throughout the supply chain
Determine farmers/suppliers timely payments through provision of accurate and prompt quality data whilst paying close attention to customer/supplier relations.
Manage quality assurance in the product realisation process to achieve the desired end product.
Drive quality agenda within production through offering quality technical know-how to aid problem solving process
Determine stock value at grain intake and monitor the storage quality to prevent quality loss hence maintaining the book value and stock value ratios.
Manage customer relations through enhancing 2-way communication, complaints management & resolution and enforcing the quality requirements in the respective Service Level Agreements (SLA) for KBL, UBL, SBL and other customers.

Management Systems

Maintenance of the 4 ISO management systems: QMS, EMS, FSMS, OHSAS to deliver continued certification for the business by the
Certification Body and drive compliance to Diageo’s Global Risk Management Systems(GRMS)
Lead internal audits at EAML and external audits in all management systems.

Research and Development

Lead micro-malting research and development trials to facilitate varietal development and release in line with the business objectives on varietal improvement.
Support R&D decision making through data analysis.

Environment

Manage the impact of EAML’s activities to the environment by monitoring environmental KPIs(energy, water, waste to landfill and COD) and drive compliance to regulatory, legal and Diageo standards
Purpose of Role
Manage quality assurance in the business to achieve customer delight and manage environmental compliance by maintaining effective management systems.

Qualification
Qualifications
Bsc. Degree in Food Science & technology, Chemistry or Biochemistry, Industrial Chemistry or Microbiology.
Experience

Minimum of 2 – 3 years relevant work experience.
Knowledge of Quality, Food safety, Safety and Environmental Management systems.
Working Knowledge in Micro-malting, Malting and Brewing process is an added advantage.

Barriers to success in Role

Inability to connect and build positive relationships
Inability to demonstrate key leadership qualities
Lack of understanding of the commercial and demand agenda within the business

October 23, 2024
Sales Capability Manager

Job description
Reports To: Commercial Operations Manager
Context/Scope
KBL is the No.1 FMCG Company in East Africa. KBL is responsible for both supply and demand for beer & spirits and soft drinks.
The role holder works jointly with Divisional Sales Managers, Area Business Development Managers and Field sales teams to develop and deliver training objectives. This position is based in the divisions, 70% of the time is spent in the field and 30% of the time is spent in the office planning capability interventions.
Leadership Responsibilities
Provide vision for the sales team (EABL & Trade Partners) on capability build and embed Diageo functional & leadership capabilities. The role works within a team and supports team members.
Purpose Of Role

To own and drive the Commercial Capability Agenda thus providing leadership in building capability mainly within the sales team.
Work cross-functionally & regionally to transform behaviour using tools and processes that deliver increased competitiveness within the team.
Work with Sales Teams Leaders to cascade new initiatives on capability

Accountabilities

To champion in the division Diageo Way of Selling (DWS) to create the best sales team.
Organise/facilitate other trainings outside DWS as required.
Embed & sustain DWS Standards of Excellence through rigorous coaching on structured call; persuasive selling; and brand knowledge while on trade accompaniments
Transforming the coaching capabilities in our line managers (ABDMs) by building a coaching culture through high quality accompaniments and implementing high performance coaching
Rollout iDEVELOP and embed and sustain development plans for Field sales teams
Publish a quarterly training Calendar at least one month before the start of each quarter
Create clarity and understanding of all cycle plans through dramatization of activities in cycle briefings & Area meetings (POPPS)

Qualifications And Experience Required

In market sales experience with demonstrable track record of success
Strong diagnosis and problem solving skills
Strong communication and influencing, able to explain process issues in a simple way, preferably with experience working across sales teams
Knowledge of field sales ways of working is preferable or understanding and experience of sales business processes
Attention to detail is key, ruthlessly focusing on execution
Willing to set the bar high and is committed to delivering excellence
Have a huge passion for growing and developing
Quick learner who exhibits resiliency and tenacity in the face of challenge

Relations

Divisional Sales managers and Area Business Development Managers
Sits in divisional leadership teams meetings
Customer Facing teams sales teams – TMRs/TDRs
Internal functional teams – customer marketing, HR
Third Party training agencies
Distributor field sales teams

October 23, 2024