Jobs Kenya

Company Address: Address Azure Towers, 2nd Floor, Lantana Road, Westlands

  • Customer Support Specialist – Mombasa

    Customer Support Specialist – Mombasa

    Job description

    What You’ll Be Doing

    Represent Taxify in any English spoken market
    Support all Taxify’s users and help them get the most out of our apps
    Create loyal fans by showing them we really care
    Contribute and share ideas to decrease the workload and improve the quality & speed of Taxify’s customer support
    Be a key player in building a support team in a challenging growth environment

    Desired Skills and Experience

    Understand what outstanding customer support looks like and be ready to go the extra mile
    Be always ready to put customers first, be passionate about helping others
    Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Taxify
    Be a hustler, not stopping after 20 obstacles a day
    Have excellent spoken and written English skills, any other language is a plus
    Be passionate about new technologies and ridesharing

  • City Manager – Nairobi

    City Manager – Nairobi

    Job description
    What You’ll Be Doing

    Develop strategic business partnerships with various stakeholders of the city
    Have close interaction with government officials at council and state level
    Manage a team of Operations Specialists to ensure we constantly increase our supply base
    Define, implement and optimise local operational processes and procedures
    Figure out the logistics of how many drivers are needed where and when
    Analyse big sets of data to understand our supply/demand dynamics
    Identify trends, risks and improvement opportunities
    Execute local marketing campaigns and events, generating the loudest buzz in town
    Help us with the expansion process to other Eastern African markets

    Desired Skills and Experience

    Strong people management skills
    Have a data-driven analytical mindset (great Excel skills)
    Amazing negotiation and comunication skills
    Be a hustler, not stopping after 20 obstacles a day
    Have a Bachelor’s Degree in Economics, Finance or other analytical subject
    Be passionate about new technologies and ridesharing

    You’ll Get Extra Credit For

    Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
    Experience in product launches or running a business

  • Operations Manager

    Operations Manager

    Job description
    What You’ll Be Doing

    Define, implement and optimise local operational processes and procedures
    Manage a team of Operations Specialists to ensure we constantly increase our supply base
    Figure out the logistics of how many drivers are needed where and when
    Design and execute strategies to increase driver’s engagement and loyalty while reducing churn rate
    Develop complex analytical models and reporting systems at city and country level
    Actively support the expansion through the rest of the country
    Establish partnerships with local fleet owners and other relevant entities
    Advise and closely collaborate with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives

    Desired Skills and Experience

    Have 4 years experience in an analytical position
    Have a data-driven analytical mindset (great Excel skills)
    Amazing negotiation and comunication skills
    Be a hustler, not stopping after 20 obstacles a day
    Have a Bachelor’s Degree in Economics, Finance or other analytical subject
    Be passionate about new technologies and ridesharing

    You’ll Get Extra Credit For

    Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
    Experience in product launches or running a business

  • Operations Manager, Logistics

    Operations Manager, Logistics

    Job description
    What You’ll Be Doing

    Logistics and warehousing management
    Sourcing of gear (helmets, reflective vests, phones and more) from suppliers across the globe and shipping it to our cities.
    Managing the logistics, costs, taxes and timelines involved with delivery logistics.
    You will be expected to own and manage relationships with all the stakeholders involved in getting the gear to our cities.
    Distribution
    The gear will be dispensed through a network of distribution centres. You will set up and manage distribution centres in more than 10 cities in East Africa.
    You will ensure proper flow of gear into these distribution centres.
    You will build and manage a scalable gear tracking system, recording which driver has been issued with what gear, and keep accurate stock checks.
    Tracking financial and operational metrics across the supply chain

    Desired Skills and Experience

    3+ years experience with upstream shipping and logistics operations
    3+ years experience with consumer-facing supply chain and distribution operations
    We will be seeking very hands on experience, we need experience where you had personal direct responsibility for managing an extensive and reasonably complex supply chain.
    A strong analytical mindset, you should be able to break down complex questions and processes into simple, easy to understand quantitative questions. Advanced skills in
    Excel modelling a requirement.

    You’ll Get Extra Credit For

    Experience in the FMCG industry
    Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
    Experience in product launches or running a business

  • Marketing Manager

    Marketing Manager

    Job description
    Taxify is one of the fastest growing startups in the world with over 10M happy customers in 25+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.
    We are looking for a Marketing Manager to join our team and support all of the East Africa region.
    Let’s build the future of transportation together!
    What You’ll Be Doing

    Defining and communicating our brand values
    Creating a marketing & PR strategy
    Coordinating dozens of online and offline campaigns
    Working with our designers to create marketing materials
    Analysing tons of data & user feedback to improve conversions
    Running events and parties
    Talking to customers and media

    Desired Skills and Experience

    Know your C-s (CPM, CPC, CPI are part of your everyday vocabulary)
    Have excellent spoken and written English
    Have 4+ years of international marketing experience
    Be super organized and motivated
    Have excellent presentation skills
    Have remarkable entrepreneur skills and experiences
    Believe in metrics and be data-driven
    He passionate about new technology and ridesharing

  • Operations Specialist

    Operations Specialist

    We are looking for a Operations Specialist, who can manage supply in Nairobi, which means training and coaching hundreds of new drivers. This is one of the key roles in Taxify in any city.
    As an Operations Specialist in Nairobi, your work will directly impact the future of Africa’s ride-sharing business and transportatin in general.
    What you’ll be doing:

    Support all Taxify’s business operations in Nairobi
    Onboard new drivers to Taxify’s platform
    Figure out the logistics of how many drivers are needed where and when
    Create loyal fans by handling customer queries like a boss
    Train & monitor drivers to ensure quality service

    What skills you should have:

    You’re a great communicator 
    You’re a real pro at sales (cold-calling, F2F, negotiations)
    You have a data-driven analytical mindset (Excel skills)
    You’re a hustler, not stopping after 20 obstacles a day
    You have a BA in economics, finance or other analytical subject is an advantage
    You have excellent spoken and written English
    You’re passionate about new technologies and ride-sharing

    Benefits of working in Taxify:

    Motivating compensation – motivational base pay and company stock options
    No corporate BS – we’re moving too fast for that
    Amazing personal growth experience at one of the fastest-growing startups in Europe
    Working with a motivated and talented international team, plus regular team events
    Flexible working hours – as long as you get the work done
    Monthly Taxify credit – both for work and leisure rides
    Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world