Company Address: Address 1st floor, Avenue Plaza, Nyali – Mombasa, Kenya

  • Sales Officer (Watu Shule)

    Sales Officer (Watu Shule)

    General Responsibilities:

    Drive sell out (↑ increase in business revenue). Drive sell out by conversion of Watu customers to Watu Shule clients during onboarding
    Route Management Implement route plan to ensure revenue generation target for assigned route are achieved
    Effective Operational and relationship management Build sound relationships with all customers based on mutual trust and goodwill
    Competition market sensing Provide continuous feedback as per client requirements (competitor activities, promotions, incentives, innovations, pricing, planograms)
    Training Identify training needs and escalate to trainer for action
    Reporting Generate and present sales, revenue and expense reports as per the Watu Shule Reporting timelines
    Display Management Identify branding and marketing opportunities for Watu Shule at Go downs and Branches and all applicable locations to maximize visibility.

    Apply via :

    watu.applytojob.com

  • Sales Officer (Watu Shule)

    Sales Officer (Watu Shule)

    General Responsibilities:

    Drive sell out (↑ increase in business revenue). Drive sell out by conversion of Watu customers to Watu Shule clients during onboarding
    Route Management Implement route plan to ensure revenue generation target for assigned route are achieved
    Effective Operational and relationship management Build sound relationships with all customers based on mutual trust and goodwill
    Competition market sensing Provide continuous feedback as per client requirements (competitor activities, promotions, incentives, innovations, pricing, planograms)
    Training Identify training needs and escalate to trainer for action
    Reporting Generate and present sales, revenue and expense reports as per the Watu Shule Reporting timelines
    Display Management Identify branding and marketing opportunities for Watu Shule at Go downs and Branches and all applicable locations to maximize visibility.

    Apply via :

    watu.applytojob.com

  • Process Analyst

    Process Analyst

    Role purpose:

    Empower operating teams by driving efficiency, ensuring accountability and operational integrity.  You will create new processes and systems as well as improve existing ones. The ideal candidate is a well-rounded, data-driven businessperson who excels in data analysis, project management, stakeholder management, and communication.

    Key Responsibilities:

    Achieve deep understanding of business needs and processes
    Engage business leaders on current processes, gaps, and anticipated changes
    Drive efficiency through process mapping and identification of opportunities
    Create systems for operating teams to use, primarily in Google Cloud Platform
    Provide initial training and support for operating teams until they are self-sufficient
    Design and conduct experiments to quantitatively identify best practices

    Qualifications (Required):

    SQL
    Spreadsheet management

    Qualifications (Preferred):

    University degree in a quantitative field

    Computer Science, Actuarial Science, Engineering, Statistics, Econ, Math, MIS

    Dashboarding
    Python

    Your journey to becoming a rockstar process analyst:

    1st two weeks: Learning the business

    You will complete side by sides with various departments, watching operating teams do their jobs and learning how various functions connect to each other

    2nd two weeks: Learning the trade

    You will work with other process analysts to support their ongoing system development and optimization. You may also have an internship with our analytics team to sharpen your data skills and acquaint you to GCP

    Months 2-3: Taking Ownership & Adding Value

    Supported by your manager and team, you will own a project from end-to-end

    Apply via :

    jobs.smartrecruiters.com

  • Data Analyst

    Data Analyst

    What you will do:

    Create and maintain reports and dashboards on various company’s KPIs
    Answer business questions using data analysis and statistics
    Support management team on wide range of data-handling requests
    Conduct periodical audits on data quality in line with company policies
    Support creating and maintaining back-end data ingestion and transformation processes

    What we are looking for:
    Technical:

    A degree or diploma in Data Analytics or a related field.
    2 years+ of Data Analysis experience
    Advanced SQL (must)
    Strong Excel and Google Sheets knowledge
    Understanding of relational DB theory
    Understanding of data preparation and data acquisition

    The following technical knowledge would be a plus:

    R, Python
    Google Cloud solutions with a focus on Google Data Studio and BigQuery
    Experience with non-relational DB or Big data
    Git
    dbt

    Non-technical:

    Ability to work independently and proactively
    Attention to details
    Self-starter, target oriented
    Team player and good communicator

    Apply via :

    jobs.smartrecruiters.com

  • Digital Marketing & Content Specialist

    Digital Marketing & Content Specialist

    Role Purpose:

    Responsible for the implementation of communication related initiatives for all products and markets.

    What you will do:

    Contribute to the formulation of content & communications strategy that cuts across all platforms both digital and print media to align with the overall brand and business strategy
    Support in the coordination of content related deliverables from agency to ensure quality and timely deliverables 
    Track web analytics for all products across all countries to garner insights on quality of content solutions against business strategy
    Implement content management work plans for all products in all countries to ensure achievement of the content strategy
    Establish relationships with all stakeholders in the business as is applicable to ensure optimum support to all products in all countries
    Provide logistical support for events both inhouse and external via seamless coordination and organization to deliver structured and effective engagement with various stakeholders/partners
    Responsible for the development and management of budgets related to communication and partnership related initiatives
    Undertake day to day activities that relate to communications and partnership management both internal and external

    What we are looking for:

    Degree in Communications or relevant field from a credible institution
    At least 5 years of experience in the Communications field  
    Highly skilled in writing and content creation across various platforms
    Demonstrated experience successfully delivering multiple projects across countries
    Experience working with a wide range of media 
    Excellent written and verbal communication skills
    Product packaging and retail knowledge
    Analytical thinking
    Demonstrated experience collaborating with teams

    Apply via :

    jobs.smartrecruiters.com

  • Human Resource Business Partner 


            

            
            Employee & Industrial Relations Manager

    Human Resource Business Partner Employee & Industrial Relations Manager

    Job Purpose:

    The focus of this role will be to work closely with business leaders, managers, and employees to align HR practices with business objectives, provide strategic HR guidance, and support overall organizational effectiveness.

    Key Responsibilities:
    Strategic HR Planning:

    Collaborate with business leaders to understand their objectives, challenges, and talent needs.
    Play a critical role in aligning HR strategies, programs, and initiatives with the overall business strategy to support organizational goals.
    Analyzing workforce trends, identifying skill gaps, and developing HR plans that enable the organization to attract, develop, and retail the right talent.

    Employee Relations:

    Act as a point of contact for managers and employees, providing guidance and support on employee relations matters.
    Handle employee grievances, investigations, and disciplinary actions while ensuring compliance with employment laws and company policies.
    Promote positive employee relations by fostering a culture of open communication and addressing employee concerns.

    Talent Management:

    Collaborate with business leaders to identify talent needs and develop effective talent management strategies.
    Participate in workforce planning, succession planning, and talent development initiatives.
    Lead and provide guidance regarding recruitment and selection strategies, performance management processes, career development opportunities and employee engagement initiatives to maximize the potential of the organization’s workforce.

    Change Management:

    Assist in developing change management plans, communication strategies, and training programs to support employees.
    Provide guidance on change implementation, minimize resistance, and ensure smooth transitions for employees and the business.

    HR Policies and Compliance:

    Ensure that HR policies, practices and programs comply with relevant employment laws and regulations.
    Stay updated on labor laws, industry standards, and best practices to advise managers and employees on compliance related matters.
    Assist in development and implementation of HR policies and procedures that promote fairness, equity and legal compliance.
    Ensure all HR operational tasks throughout the employee life cycle are executed in line with our policies.
    Improve response time on requests raised, enhance service levels, and look at creative ways in managing and optimizing admin operations.

    Data Analysis and Reporting:

    Track and analyze HR data and metrics to identify trends, patterns, and insights that inform HR strategies and decision making.
    Prepare HR reports, dashboards, and presentations to communicate key HR metrics to business leaders.
    Use data to assess the effectiveness of HR programs, identify areas for improvement, and support evidence-based decision making.

    Business Partnership and Collaboration:

    Build strong relationships with business leaders, managers, and employees.
    Actively engage with stakeholders, participate in business meetings, collaborate on projects to understand business needs, influence decision making, and provide strategic HR guidance.
    Serve as a trusted advisor, leveraging HR expertise to support and align HR initiatives with organizational goals.

    What we are looking for:

    A minimum of a bachelor’s degree in HR, Administration, Management, or any other relevant field.
    A minimum of 2 years’ work experience
    Higher Diploma in Human Resource Management
    Basic HRMIS management/use experience
    Proficient in MS Office
    Member of the Institute of Human Resource Management
    Ability to coordinate and prioritize conflicting assignments.
    High sense of professionalism and confidentiality
    You are passionate about our mission to empower entrepreneurs.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Insurance Manager

    Insurance Manager

    What you will do:

    Develop and implement annual and approved departmental plans in line with the company strategy and annual plans.
    Foster a good working relationship between Insurance partners and other cross functional departments enabling re-alignment and support in claims operations.
     Monitor claims operations performance and resolve any issues through quarterly review meetings with insurance partners.
    Monitor and report, on a weekly basis, claims approvals and settlement status for all claims sent to the underwriter.
    Guide the business on any related policy changes in the insurance industry.
    Lead a team of insurance officers and carry out quarterly review meetings for guidance, support and developing action plans.
    Review and approve clients qualifying to benefit from Insurance Customer loyalty program.
    Act as a representative of the business on various insurance forums

    What we are looking for:

    Bachelor’s degree or Diploma in Actuarial Science, Insurance, or a relevant field
    At least 5 years of experience in insurance with minimum 2 years’ experience in claims management
    Certificate of proficiency in insurance will be an added advantage
    Solid understanding of insurance regulations
    You are passionate about our mission to empower entrepreneurs

    Apply via :

    jobs.smartrecruiters.com

  • Back Officer- French Speaking

    Back Officer- French Speaking

    Job Purpose:
    Responsible for client data entry, verification, and loan approval process. The role holder will also serve as liaison between Watu Simu and its prospects/clients.
    What you will do:

    Data entry and approval/verification of key stages during the onboarding process in accordance with SLA ensuring adherence to target time, accuracy and quality of verification
    Ensure all sales are completed within recommended timelines and if not to communicate to Front Office concerned for follow up
    Liaise with and escalate to the team supervisors on issues affecting the onboarding system
    Execute loan approval as per set criteria.

    What we are looking for:

    Degree/ Diploma in a business-related field
    1-year experience in Back Office operations
    Integrity and professionalism
    Attention to details
    Ability to work independently and proactively
    Self-starter, target oriented
    Team player and a good communicator

    Apply via :

    jobs.smartrecruiters.com

  • Senior Graphic Designer 

Brand Project Manager

    Senior Graphic Designer Brand Project Manager

    Role Purpose:

    Responsible for working with the brand team in the entire process of defining requirements, visualizing and creating graphics including illustrations, layouts, posters, logos and videos. In addition, this role specializes in website design, requiring a deep knowledge of determining the structure and design of web pages, departmental portals, and smart applications.

    What you will do:

    Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval
    Coordinate outside agencies, art services, web designers, marketing, printers, and colleagues to ensure quality and timely service
    Prepare rough drafts of material based on agreed brief 
    Create a wide range of graphics and layouts for product/service illustrations with software such as photoshop
    Participate in reviewing final layouts and suggesting improvements when necessary
    Undertake research to assist plan concepts in response to client briefs
     Determine the structure and design of web pages/portals/smart apps in response to client briefs
    Build reusable code for future use
    Optimize web pages for maximum speed and scalability
    Write quality web pages through the utilization of a variety of markup languages

    What we are looking for:

    Bachelor’s Degree in graphic design or relevant field from a recognized university 
    At least 4 years of experience as a senior graphic designer in a busy design environment from a credible institution
    Training and experience in 2D and 3D design; Color and design fundamentals; Digital imaging and illustration o Graphic design history or theory: Logo and visual identity; Motion graphics: Package design: Print layouts and publication: Spatial dynamics: Typography: Webpage design: Photoshop 

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Technical Product QA Officer

    Technical Product QA Officer

    What you will do:

    Create detailed test cases and plans that guide routine analysis and testing of vulnerabilities. This includes regression, compatibility, and performance testing.
    Establish new hardware and software functionality through field test reports.
    Document recurrent defects observed at testing phase and collaborate with our partners for timely resolution.
    Support Technical Manager in the establishment of quality assurance procedures to inform efficient/improved defect identification.
    Ensure Simu’s compliance to relevant regulatory standards through timely identification and escalation of key risks.
    Leverage industry/market vulnerability trends and guide on risk mitigation strategies and/or guide scenario testing. This includes market sensing of ethical and unethical technology trends/practices and replicating scenarios from market sensing in a test environment.

    What we are looking for:

    A bachelor’s degree or diploma in IT, Computer Science, Telecommunication, or a related field.
    At least 3 years’ experience in quality assurance or product testing in telco industry
    Technical aptitude and familiarity with various operating systems, phone issues and models
    Familiarity with industry standards and regulatory requirements

    Apply via :

    watu.applytojob.com