Jobs Kenya

Application Deadline: Application Deadline Dec 9, 2020

  • Laboratory Technologist

    Laboratory Technologist

    Ref No: LAB/2020/1

    The Medical Laboratory Technologist provides information for diagnosis, treatment, and prevention of disease by conducting medical laboratory tests, procedures, experiments, and analyses.

    Key Responsibilities:

    Collect blood specimens from patients, label specimens and evaluate correct specimens for the tests requested.
    Perform tests and sample analysis in the areas of Hematology, Immunology Histopathology/Cytology, Clinical Chemistry, and Microbiology.
    Verify the validity of all submitted samples prior to accepting the specimen.
    Prepare samples for storage and maintain specimen inventory.
    Prepare peripheral blood films, and tissue specimens in readiness for reporting by the pathologists
    Perform calibration, standardization and routine preventive maintenance on laboratory instruments such as centrifuges, microscopes, incubators, analyzers, refrigerators, freezers, in accordance with the established procedures, protocols and schedules
    Perform Quality Control (QC) and Quality Assurance (QA) activities
    Review all tests results for accuracy and consistency, correlating results with patients’ conditions.
    Notify the appropriate health professional in case of Critical / Panic values or questionable results that require verification or re-collection of samples.
    Maintain laboratory records and archiving system of patient information, equipment and tests results to comply with regulations.
    Enter results in the laboratory information management system.
    Assist in writing and revising of the technical procedures and manuals.
    Maintain inventory of equipment and monitor laboratory supply levels and assist in re-ordering and inventory of supplies
    Comply with all relevant safety and infection control policies and procedures.
    Ensure tidiness of laboratory rooms, benches and proper housekeeping.
    Perform any other duties as assigned.

    Minimum Requirement:

    A degree / diploma in Medical Laboratory Sciences.
    Must be registered and licensed by the Kenya Medical Laboratory Technicians and Technologists Board (KMLTTB).
    At Least 2 years post qualification experience.
    Ability to work under minimum supervision.
    Ability to analyze and evaluate data critically.
    Ability to prepare and keep budgets.
    MUST be Computer literate
    Familiar with Good Laboratory Practices (GLP)
    Familiarity with the total quality process- Quality assurance, quality control processes is mandatory
    Experience in performing common laboratory tests
    Ability to prepare reagents, stains and media.
    Ability to carry out grossing, sectioning of specimens
    Ability to calibrate, operate and maintain laboratory instruments.
    Familiarity with (Laboratory information management system) LIMS.
    Minimum two (2) years working experience.
    Good communication and interpersonal skills.
    At least 2 years of relevant working experience
    Strong negotiation and customer care skills
    Have experience working with any ERP system.

    Interested candidates are requested to visit our website and apply online at https://www.karenhospital.org/about-us/ OR you can send your CV to us via email to: recruitment@karenhospital.org quoting the reference numberDeadline for submission is 9th December 2020.

    Apply via :

    recruitment@karenhospital.org

  • Mechanical Technician

    Mechanical Technician

    An exciting and challenging position has arisen at Allpack Industries Ltd and for the position of a Mechanical Technician. We invite applicants who are result-oriented, dynamic and self-driven to join our Maintenance team.

    Job Summary

    The Maintenance Technician is responsible for installing, troubleshooting, repairing, and general maintenance of mechanical systems of plant/production machinery to minimize downtime and increase efficiency.

    Key Responsibilities

    Practice safe work habits self and colleagues at all times.
    Analyze, troubleshoot, and repair mechanical problems of plant machinery using precision maintenance techniques. Follow up with work orders to ensure the problem is repaired properly.
    Perform maintenance function and troubleshoot to correct inefficiencies and prevent equipment downtime by completing regular Preventive Maintenance.
    Complete regular inspection of equipment to help identify mechanical/electrical issues or concerns and disassemble, repair, replace bearings, seals, gears, etc. as needed.
    Ensure proper utilization of spares used to get the optimum life from them.
    Complete all paperwork related to requisition, repair and maintenance,  neatly, correctly, and in accordance with Company guidelines.
    Work within specifications and drawings, responsible for ensuring completion, minimizing waste within set dates and times
    Ensure the maintenance and preventive maintenance of corrugating plant process equipment to achieve results; ensure all equipment is running properly and meets the operational requirement
    Maximize the utilization of equipment by maintaining the machinery to run at available  capacity and speed.
    Help maintain good housekeeping in work areas.
    Comply with all company policies and procedures, including safety and maintaining good housekeeping.
    Perform any other duty as may be assigned from time to time by the Management

    Qualifications and Experience

    Consideration will be given to those in possession of the following minimum qualifications and skills:
    KCSE certificate holder
    Diploma/degree in Mechanical Engineering Field or any other mechanical related field.
    5 years work experience in the corrugated industry.

    Knowledge; Skills and Experience required for this Role

    Personality: Self-driven, results-oriented and a team player.

    Specific Job Skills: Understands the principles of timeliness and cost-effectiveness and quality consistency.

    The Essential Skills: Reading, Writing, Working with Others, and Continuous Learning.

    Others: Willingness to work all necessary hours and shifts

    If you meet the above criteria, please send your application and a detailed CV to the email address below on or before Wednesday, 9/12/2020.Human Resource Manager,
    Allpack Industries Ltd
    E-mail: recruitment@allpack.co.keN/B: We shall only contact the shortlisted candidates.

    Apply via :

    recruitment@allpack.co.ke

  • Process Artisan – Electrical

    Process Artisan – Electrical

    Location – Province    Other – Non-South African Location
    Location – Town / City    Embakasi

    Job Description    

    The primary role of the Process Artisan is operation of the process area according to work instructions, the execution of non destructive quality checks and carrying out of routine maintenance. The process artisan has a primary focus on the asset care activities of the team. The primary role of the process artisan is operation of the process area according to work instructions, the execution of non-destructive quality checks and carrying out of routine maintenance. The process artisan has a primary focus on the asset care activities of the team.
    Key Duties & Responsibilities   

    Operational Support

    Provide support to the shift based teams during operations.
    Attends SBT SBU meetings and ensures that the previous day’s actions have been actioned.
    Assist shift based teams with situational problem solving.
    Coach the shift based teams on machine operation, machine fault finding and correct responses to machine failure modes.

    Planned Maintenance

    Carry out work during the planned maintenance window in accordance with the planned maintenance schedule issued by the planner.
    Where scheduled work cannot be completed, feed back to the maintenance planner for direction. This may involve rescheduling the work or prioritising outstanding work.
    Assist fellow team members in the execution of their tasks during planned maintenance windows.

    Routine Maintenance

    Partake in cleaning, lubrication and inspection in accordance with the maintenance schedule issued by the maintenance planner.
    Carry out routine maintenance activities in accordance with the maintenance schedule.
    Where problems have been uncovered during routine maintenance, these must be resolved using the appropriate problem solving techniques.

    4. Running Repairs

    Carry out running repairs on plant and equipment.
    When carrying out repairs, assess the problem and determine a course of action.
    Where running repairs cannot be carried out, communicates this to the team leader and maintenance planner to ensure the work is planned into the next planned maintenance window.

    Problem Solving

    Apply the correct problem solving methodologies to resolve problems.
    Assist and coach operators on situational problem solving.
    Solicit support for problems solving or escalate to the team for direction.

    Housekeeping and Safety

    Work in a safe manner at all times, and to identify and highlight unsafe work practices so that these may be corrected.
    Adhere to appropriate CCBA policies and procedures.
    Carry out housekeeping tasks, and apply 5S principles during the execution of duties.

    Support NPD implementation and trials

    Support NPD trials to be able to run on assets.
    Ensure adherence to NPD procedures.
    Ensure all changes on assets are well documented as per the engineering change management business processes.

    Training and Development

    Train and coach operators on asset care and autonomous maintenance practices.
    Where required sign off operators on autonomous maintenance tasks.
    Development of operational and technical standards and work instructions.

    Skills, Experience & Education    Qualifications

    Minimum requirement

    Bachelor of Science in Electrical or Mechatronics Engineering

     Experience

    2 years relevant technical experience – FMCG an added advantage
    Equipment functionality and packaging process in process area
    General    Judgement and decision making
    Efficiently applies rigour and operating discipline to ensure decisions are made on a timely basis
    Applies a broad base of knowledge and experience to solve issues

    Apply via :

    ccba.erecruit.co

  • Route to Market Analyst Area Sales Manager

    Route to Market Analyst Area Sales Manager

    Job Description   

    Coca-Cola Beverages Africa is the largest African Coca-Cola bottler, accounting for 40% of all Coca-Cola volumes on the continent. CCBA is a market leader in the NARTD non-alcoholic ready to drink market in Africa. CCBA has an extensive footprint in Africa, employing over 16 000 employees.

    Key Duties & Responsibilities    

    Provide specialist and operational support on
    RTM design and execution.
    SFE, Sales Force Effectiveness, covering.

    Traditional trade
    Modern trade
    Customer segmentation
    Channel management
    RED execution and efficiency
    Sales force engagement

    Master data management and effective routing for retail outlets.
    Execution elements of Innovation projects.
    Secondary distribution.
    Commercial digital agenda, including Sales Automation.
    In these areas,

    Identify, codify and deploy best practices, core processes and enabling systems – this will require effective partnering and collaboration to spot practices for deployment
    Design and deploy capability building assets, including learning solutions, development programs, working with HQ HR
    Train, support and coach local Commercial teams to adopt and use frameworks, tools, assets and best practices
    Measure and benchmark key dimensions of sales performance

    In addition

    Provide specialist support for complex projects, incl. business development.
    Support the RTM Manager in providing thought leadership and content that shapes business strategy and plans.

    Judgement and Decision Making

    Inform decisions with regards to Route to Market design and execution strategy.
    Scoping and designing learning solutions for Sales Force Effectiveness.

    Skills, Experience & Education    

    Qualifications and Experience

    Academic background: Relevant University, Bachelor degree is essential.
    Approximately 5 – 10 years of relevant corporate experience

    In addition:

    A track record of delivering results in a Sales role that focused on building capability

    Competencies

    Sound knowledge and experience of Sales Force Automation, Effectiveness and Third Party Management,Distribution model
    Competent understanding of stock management and stock modelling
    Ability to implement governance and compliance processes
    Strong interpersonal and communication skills
    Ability to build relationships and work effectively across multiple functions, business units and teams.
    Good cross functional experience and understanding of the value chain
    Well organized and able to prioritise and plan work
    Strong orientation towards customer service

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Chief Enterprise Business Officer – (20000289) Customer Systems Planning Developer Contractor Solutions Architect

    Chief Enterprise Business Officer – (20000289) Customer Systems Planning Developer Contractor Solutions Architect

    We are pleased to announce the following vacancy within Safaricom. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

    Brief Posting Description

    Working closely with the Chief Executive officer (CEO), the role holder will be responsible for providing the Strategic direction for the Enterprise Business Unit (EBU). This includes the envisioning and stewarding EBU’s growth, to lead the Enterprise Commercial strategic objectives of Safaricom & devising strategies to meet operational targets and drive implementation across various channels.

    Role Responsibilities   

    Position Safaricom with key external stakeholders to create a receptive market for growth.
    Provide strategic leadership direction in the establishment of a robust and effective channel partner model and sales operations in alignment to compliance with AML/KYC laws and regulations
    Development of the Enterprise innovative vision, strategy, and leadership in all areas of Enterprise Business Product Segments and Solutions. To support digitization
    Lead in the identification, analysis and possible development of new market and product opportunities; maintain an active awareness of competitor activity.
    Drive the Business modelling from opportunity mapping, product development to execution
    Oversee the building, driving and delivery of an integrated Wholesale strategy aligned to Safaricom’s mission and vision
    Align and integrate with common platforms across the Company to exchange knowledge and gain economies of scale.
    Leverage On-Going Customer Insights -with support from marketing teams, interpret and use implications of consumer, marketplace, and environmental information to improve business decisions and knowledge base for future strategic planning.
    Maintain and grow market share, achieving unrivalled levels of customer satisfaction that will result in demonstrable subscriber retention and growth.

    Requirement

    Educational qualifications from a recognized university in Business, Commerce, Finance, Marketing or related field
    At least 10 years of experience in a closely related role with 5 of these being at senior management capacity
    Extensive experience influencing and leading a multifaceted senior team and influencing change
    Deep exposure with Profit & Loss (P&L) management
    Full value chain management
    Experience in Productivity/Performance Improvement Management is expected
    Expert understanding of commercial and technology functions and business drivers

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Deputy Head Teacher

    Deputy Head Teacher

    Our ideal candidate

    We would be excited to meet a professional who has steered change management initiatives in a School and recorded exemplary results in terms of academic standards improvement, business growth, team cohesion, compliance and developed a performance driven culture.

    We are keen to engage a person who values integrity, achievement of learning outcomes in line with the applicable curriculums, personal discipline and professionalism among our other values.

    A person with passion for training and empowering teachers and developing all round learners would be of great interest to us.

    Our Work Environment

    If the thought of being in a highly structured and competitive, fast paced, challenging and demanding work environment is anything that interests you; we would like to hear from you.

    Minimum requirements

    Must be a holder of a P1 certificate and a Bachelor’s Degree in Education from a Recognized University.
    Must have at least 5 years’ experience as a Deputy Head Teacher in a reputable school.
    Must be a registered teacher under the Teachers Service Commission (TSC).
    Must be computer literate with a high proficiency in Word, Excel and PowerPoint office applications
    Good understanding of and experience in curriculum management, design, implementation and evaluation of both 8-4-4 and CBC curriculums

    Please make your application through hr@tendercarejunioracademy.com by close of business 9th December 2020.Female candidates are encouraged to apply.Only successful candidates will be contacted.

    Apply via :

    hr@tendercarejunioracademy.com

  • Key Population Clinical Officer

    Key Population Clinical Officer

    CHS Institute Ltd. is currently sourcing for high calibre, self-motivated and dynamic individual to fill the position of Key Population Clinical Officer in Murang’a county.

    Job Summary:

    The holder of this position will be responsible for the provision of biomedical, behavioural and structural interventions to Key Populations (KPs) enrolled in the project.  He/she will report to KP Site Coordinator.

    Roles and Responsibilities:

    Ensure provision of screening and treatment for STI to clients in  a KPs friendly environment
    Ensure family planning services are offered to KPs
    Ensure promotion, demonstration of correct use and distribution of condoms
    Provide Post Exposure Prophylaxis for rape survivors
    Ensure HIV positive KPs are enrolled in care and treatment and follow up on treatment outcomes
    Ensure facilitation of health education sessions on STIs to FSWs and MSMs
    Ensure provision or referral of KPs for risk assessment and risk reduction counselling
    Advise patients on health maintenance, disease prevention and provide case management
    Ensure functional intra and inter-facility/community referral system for KP services that are not available within the DICE or during outreaches
    Ensure maintenance of adequate stocks of drugs as well as safe custody of the drugs and equipment in the clinic
    Collect client data and store appropriately

    Ensure confidentiality is maintained at all levels
    Compile and submit timely monthly, quarterly and annual reports to the supervisor
    Document lessons learnt and challenges to inform program decisions.
    Any other duty as assigned by the project

    Qualifications

    A Diploma in Clinical Medicine and Surgery from a recognized Medical training institute.
    Valid registration with Clinical Officers Council
    Valid HIV management training
    Valid HTS certificate certified by NASCOP is desirable
    Should have a minimum 3 years’ experience working in a HIV program
    Experience working with KPs is desired
    Good oral and written communication skills (English and Swahili)
    Computer literacy in the use of MS Windows, Word, Excel, PowerPoint and Outlook is desired
    Ability to work and deliver results with minimum supervision
    Demonstrated ability to work as a team player

    Interested applicants are invited to email their applications and detailed CV with contact details of three referees to vacancies@chskenya.org clearly indicating the reference number as the subject title to reach us by 5.00 PM Wednesday 9 December, 2020. CHS INSTITUTE Ltd. is an Equal Opportunity Employer.  Only shortlisted candidates will be contacted for interviews

    Apply via :

    vacancies@chskenya.org

  • Program Manager: We Lead

    Program Manager: We Lead

    About We Lead Program

    We Lead is a new, inspiring, innovative and far-reaching program aiming to improve the Sexual and Reproductive Health and Rights (SRH-R) of young women from four specific groups: that live with HIV, that have a disability, that identify as lesbian, bisexual, trans or intersex, and that are affected by displacement. The program truly puts these young women rights holders in the driving seat, while supporting them to impactful and sustainably advocate for their SRH-R.

    The program will be implemented in nine countries in Africa, the Middle East and Central America. The We Lead consortium consists of six civil society organizations (Positive Vibes, Restless Development, Marsa, FEMNET, the Central American Women’s Fund, Hivos) and the Dutch Ministry of Foreign Affairs. Hivos is the lead party.

    Pending final approval, the program starts 1 January 2021. The program is funded by the Dutch Ministry of Foreign Affairs, under the SRH-R Partnership Fund, which is part of the Power of Voices subsidy framework. The five-year program has a budget of EUR 40.7 million.

    Job context

    The Program Manager (PM) leads and guides We Lead strategically and operationally. She/he/they is responsible for the delivery and quality of the program results, for sound financial management, human resources and accountable to uphold We Lead values and principles. In brief, she/he/they leads the development and implementation of comprehensive program management process at strategic and operational levels. The PM is the account manager for the donor and other key stakeholders and represents the program on all levels with regard to the results in policy, advocacy, expertise & learning, both internally and externally. The PM reports to the Steering Committee composed of the directors or their representatives of the consortium partners and is managed by the Regional Director of Hivos East Africa.

    Your responsibilities

    Provides strategic and inspirational guidance, and promotes teamwork across the consortium towards fulfilment of the We Lead Theory of Change (ToC).
    Upholds We Lead values, including on local ownership and youth leadership, and reflects these into the way of working of the consortium.
    Leadership and management of Hivos’ team

    Leads, motivates, trains, appraises, supports and guides staff. Enables effective teamwork towards agreed objectives.

    Management of donor contract relationship

    Responsible for We Lead operational and strategic relationship and contract management with the donor, including compliance with contractual agreements.

    Program planning & delivery of results

    Guides and oversees timely, effective program planning, in which local rightsholder organizations and consortium members actively participate.

    Program accountability

    Oversees and ensures compliance of Hivos, consortium members and local organizations with agreements made, and promotes dynamic accountability.
    Ensures transparent and accessible reporting against results framework and planning, including financial and progress reports and evaluations.

    Program knowledge, learning and quality improvement

    Maintains and updates learning across the program and the partnership, stimulates internal and external knowledge exchange and integrates learning into practice.

    International level SRH-R advocacy and campaigning

    Provides leadership in and ensures visibility of the SRH-R agenda of rightsholders.

    External positioning

    Is the ambassador of the program; applies account and partner management with donors and stakeholders; promotes We Leads and / or Hivos’ SRH-R agenda in professional forums by sharing and profiling practice-based results and experiences and sets the quality standard either personally or by delegating this to program staff, and proposes and delivers sustainable solutions.

    Resource mobilization

    Leads the efforts to identify and mobilize potential donors and funding mechanisms to grow and amplify the scope and results of the program.

    Your profile

    10 – 12 years’ knowledge/experience in management of large, complex global programs and consortia with global, regional and local partners, preferably on SRH-R and/or working with rights holder-groups plus relationship management with donors.
    She/he/they believes in / embodies what We Lead stands for, acknowledges youth leadership and local ownership, and is inspired by and willing to be accountable to its values and principles;
    More than 5 years of relevant international work experience in Africa and/or the Middle East and/or Latin America;
    Professional expertise and up to date knowledge on SRH-R, social inclusion, marginalization, youth leadership, and lobby and advocacy;
    Experience in applying an adaptive management approach;
    Proven leadership skills, based on inspiration, trust and influence rather than hierarchy;
    Highly skilled in external relationship management, including with donors, government and the wider governance and accountability field;
    Strategic thinker, able to link operational learning to wider program outcomes;
    Sense of humor, brings good energies and positive vibes, dynamic;
    Imaginative, able to make unorthodox connections to solve challenging problems;
    Master’s degree (or equivalent) in international development, political science, public administration or another relevant field;
    Full professional proficiency in English with demonstrably excellent written and verbal skills;
    Fluency in written and spoken French/Spanish/Arabic/Portuguese are desirable;
    Able and willing to travel regularly.

    What we offer

    We particularly welcome applications from women and/or persons that belongs to one of the rightsholder groups. We offer a contract based on Hivos East Africa local labor conditions, with a remuneration commensurate with the experience and expertise requested.

    Apply via :

    www.hivos.org

  • Client service officer

    Client service officer

    Description

    Job Purpose: 

    Capture all queries (including verbal, written, telephone, e-mail etc) on the bank’s query logging system.
    When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the Client Service Manager when all other efforts have been exhausted to resolve the customer’s request.
    Explain to customers on the process flows for all their requests, including timelines and requirements expected from the Bank and Client.
    Explain the banks procedures, security requirements (such as the requirement to provide sufficient identifying information when carrying out a transaction) as well as services to customers.
    Resolve queries – escalate where unable, to resolve to the Client Service Manager.
    Inform customers of the value of using the Customer Feedback system, including explaining to customers how the bank uses their feedback to improve service.
    Ensure that all geographically assigned clients are maintained, managed and all their banking  needs resolved.

    Job Responsibilities/ Accountabilities:

    Answering and managing incoming calls.
    Handle and resolve Oracle Service cloud emails and Queries
     To receive, acknowledge and speedily resolve customer service requests as per set Service Level Agreements.
    To cross sell and market, the Bank’s products and services to ensure increased international banking & remittance customer base and increased value per customer.
     Reporting and giving feedback to branch management on levels of customer satisfaction and recurrent issues.
    Escalating issues raised via phone to the relevant teams and support the entire branch network on international banking and remittance related queries.
    Partner support through calls and emails.
    Research required information using available resources
    Capture new customer infromation in to the system as well as updating existing customer information.
    Document all information according to standard opertaing procedures.
    To ensure that high standards of Customer Service are maintained through out service levels.
    100% compliance to the Bank’s policies and procedures.

    Essential Knowledge

    Should have clear verbal and written communication skills.
    Should present great professionalism and organizational skills.
    Should be proficient in data entry and basic computer skills.

    Key Critical Competencies

    Business awareness
    Strong analytical skills and problem solving skills
    Excellent planning skills
    High personal standards and goal oriented
    Excellent interpersonal skills
    Excellent and effective communications skills, both orally and in writing
    Strong coaching skills
    Strong sense of responsibility and urgency.
    Attention to details and ability to identify fraudulent activities.
    Show world class client service skills on phone, email and verbally.
    Ability to work well with minimum supervision.

    Qualifications

    Job Purpose: 

    Capture all queries (including verbal, written, telephone, e-mail etc) on the bank’s query logging system.
    When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the Client Service Manager when all other efforts have been exhausted to resolve the customer’s request.
    Explain to customers on the process flows for all their requests, including timelines and requirements expected from the Bank and Client.
    Explain the banks procedures, security requirements (such as the requirement to provide sufficient identifying information when carrying out a transaction) as well as services to customers.
    Resolve queries – escalate where unable, to resolve to the Client Service Manager.
    Inform customers of the value of using the Customer Feedback system, including explaining to customers how the bank uses their feedback to improve service.
    Ensure that all geographically assigned clients are maintained, managed and all their banking  needs resolved.

    Job Responsibilities/ Accountabilities:

    Answering and managing incoming calls.
    Handle and resolve Oracle Service cloud emails and Queries
     To receive, acknowledge and speedily resolve customer service requests as per set Service Level Agreements.
    To cross sell and market, the Bank’s products and services to ensure increased international banking & remittance customer base and increased value per customer.
     Reporting and giving feedback to branch management on levels of customer satisfaction and recurrent issues.
    Escalating issues raised via phone to the relevant teams and support the entire branch network on international banking and remittance related queries.
    Partner support through calls and emails.
    Research required information using available resources
    Capture new customer infromation in to the system as well as updating existing customer information.
    Document all information according to standard opertaing procedures.
    To ensure that high standards of Customer Service are maintained through out service levels.
    100% compliance to the Bank’s policies and procedures.

    Essential Knowledge

    Should have clear verbal and written communication skills.
    Should present great professionalism and organizational skills.
    Should be proficient in data entry and basic computer skills.

    Key Critical Competencies

    Business awareness
    Strong analytical skills and problem solving skills
    Excellent planning skills
    High personal standards and goal oriented
    Excellent interpersonal skills
    Excellent and effective communications skills, both orally and in writing
    Strong coaching skills
    Strong sense of responsibility and urgency.
    Attention to details and ability to identify fraudulent activities.
    Show world class client service skills on phone, email and verbally.
    Ability to work well with minimum supervision.

    Requirements:

    University degree in relevant field or equivalent with a minimum of 2 years’ experience in Customer Service functions.
    IT literacy.
    Able to operate in a performance driven organization
    Knowledge of Bank’s customer segments, product types, service channels and tariffs. 
    Should be of sound knowledge of global business environment, regulations and operations is desirable.

    Apply via :

    equitybank.taleo.net