Oversee a comprehensive range of duties encompassing strategic planning, operational execution, and performance monitoring to ensure organizational objectives are achieved efficiently and effectively. Develop and implement policies, procedures, and best practices to enhance productivity, maintain compliance with industry standards, and foster a culture of continuous improvement. Collaborate closely with cross-functional teams to align departmental goals with broader company initiatives, ensuring seamless communication and synergy across all levels of the organization. Monitor key performance indicators (KPIs) and provide data-driven insights to senior leadership to support informed decision-making and strategic adjustments. Lead initiatives aimed at optimizing resource allocation, reducing operational costs, and driving sustainable growth while maintaining a strong focus on quality and customer satisfaction.
Develop enduring client collaborations by thoroughly comprehending their supply chain obstacles and fostering robust connections with both current and prospective customers.
Serve as the main liaison for customer inquiries, providing prompt and efficient communication regarding key developments, adjustments in rates, and policy updates for your designated accounts.
The sales team provides regular reports and feedback regarding opportunities, as well as the execution of Ocean and Landside contracts, ensuring comprehensive oversight and continuous improvement in contract fulfillment processes.
Consistently evaluate customers’ progress toward their stated objectives, ensuring the achievement of key outcomes in adoption, usage, business value, friction reduction, and overall relationship strength.
Support Sales by actively engaging with clients through visits and interactions to gain a comprehensive understanding of their business operations and specific requirements, ensuring tailored support solutions can be provided.
As a customer advocate, your primary responsibility involves promptly addressing and resolving customer inquiries and account-related concerns, drawing on available resources from various departments within the organization to deliver effective solutions.
Oversee the allocation process and collaborate with clients to ensure they fulfill their commitments.
Oversee the tender handling and contracting procedures while collaborating closely with Tender Contract Management (TCM) to ensure the preparation and submission of a thorough, competitive proposal tailored to customer requirements.
Coordinate the L&S quoting and contracting process in collaboration with all relevant stakeholders.
Ensure the prompt renewal of contracts and oversee all aspects of contract management diligently.
Provide exceptional support to customers throughout the entire contract lifecycle, from initial handling to ensuring optimal performance and overall satisfaction.
Oversee the allocation and fulfillment of contracts, both internally and externally.
We play a key role in resolving issues and advancing transactional activities to enhance ITS (One Team Sales) initiatives.
Ensuring high levels of customer satisfaction through proactive follow-ups and continuous improvement initiatives is a key responsibility of this role.
Client-facing responsibilities entail conducting on-site customer visits to gain a comprehensive understanding of their business operations, objectives, and unique requirements, thereby facilitating tailored support solutions.
Serves as the dedicated learning and development specialist for the Sales team, driving initiatives to enhance team performance and skill development.
WHO WE ARE LOOKING FOR:
Someone with:
We seek candidates with three to five years of experience in customer service, logistics, or freight forwarding.
Experienced in overseeing complete shipment operations from initiation to delivery, along with maintaining strong customer connections.
Proven expertise in managing intricate client accounts and resolving escalation-related challenges.
Experienced professionals with a commercial background in logistics are sought, specifically those who have contributed to solution development for clientele in the Reefer and FMCG sectors.
Accomplished history of success in B2B sales, with a preference for experience in the shipping, logistics, or transportation sectors.
Proven expertise in consultative and value-driven sales methodologies, with a strong focus on delivering tailored solutions to meet client needs.
Demonstrates the ability to work autonomously while maintaining a proactive approach and a strong dedication to achieving goals. Exhibits initiative, resourcefulness, and a willingness to take ownership of tasks and projects to drive innovation and success.
Demonstrated proficiency in articulating the value proposition through the delivery of cohesive solutions that integrate Maersk’s diverse portfolio of products and services.
Proficiency in the Reefer and Fast-Moving Consumer Goods (FMCG) sectors is required.
Possesses a robust, ongoing dedication to continuous improvement, consistently seeking innovative methods to enhance processes and outcomes.
Demonstrates strong proficiency in both verbal and written communication, along with the ability to analyze situations and develop effective solutions efficiently.
A proactive self-starter with the ability to work both independently and collaboratively within a team environment.
Exceptional ability to analyze data, identify trends, and derive meaningful insights from complex information is essential.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
