Oversee and execute core duties essential to the role, including managing daily operations, coordinating team activities, and ensuring alignment with organizational objectives. Develop and implement strategic initiatives to enhance productivity and efficiency, while maintaining rigorous adherence to company policies and industry regulations. Collaborate with cross-functional teams to foster innovation, resolve challenges, and drive continuous improvement across all projects. Monitor performance metrics, analyze data trends, and provide actionable insights to leadership to support informed decision-making. Serve as a liaison between departments, stakeholders, and senior management to facilitate seamless communication and alignment of goals.
Develops contributions to the Employee Relations and Wellness HR Strategy specific to their designated HR area.
Implementing Group HR policies, procedures, and processes specific to their designated HR domain—per the Policy Execution Matrix—this role offers expert guidance to staff and line management on related inquiries.
Provide strategic guidance on intricate employee-related issues, such as disciplinary actions, grievances, internal investigations, and conflict resolution, with a focus on minimizing legal exposure and protecting the organization’s reputation.
In collaboration with the Forensic Department and other relevant departments, as well as line management and staff, undertake or oversee investigations into disciplinary and grievance cases involving employees, ensuring thorough examination and resolution of each matter.
Oversee staff separation processes and facilitate communication in alignment with internal policies and applicable legal requirements.
Internally oversee litigation initiated against the Bank by former employees, which entails coordinating with the internal legal team to obtain expert legal counsel, compiling essential case documents and supporting evidence, and reaching out to witnesses to validate the Bank’s legal stance.
Manages and nurtures relationships with both internal and external customers, stakeholders, and suppliers pertinent to the HR domain, including Heads of HR Departments, Survey Consultants, Trade Unions/Committees, Medical, Wellness, and Industry bodies (such as the Kenya Bankers Association and Federation of Kenya Employers), Lawyers, Functional Directors, Heads of Departments, Branch Managers, staff, and line managers.
Prepare comprehensive management documents, including reports, recommendations, opinions, briefs, presentations, and proposals, as well as meeting minutes pertinent to the assigned HR functions.
Provides administrative assistance to business and staff committees, programs, projects, or forums pertinent to the assigned HR domain, including Disciplinary and Grievance Handling Committees, Job Description Document Appeals Committees, Union/Management Meetings, staff visits, and engagement forums.
To ensure the integrity and reliability of data, records, and statistics within the designated HR domain, meticulous attention to detail and consistency is required.
Minimum qualifications for consideration include a bachelor’s degree in a relevant field, such as business administration, computer science, or engineering, coupled with at least three years of professional experience in a related discipline. Demonstrated proficiency in project management methodologies, proficiency with industry-standard software tools, and a proven ability to lead cross-functional teams are also essential. Additionally, candidates must exhibit strong analytical skills, excellent communication abilities, and a commitment to maintaining high ethical standards in all professional interactions.
A recognized university degree at the bachelor’s level is mandatory.
A recognized professional credential in Human Resources is essential, including but not limited to a Certificate, Diploma, Higher Diploma, or Postgraduate Diploma in either general or specialized HR studies.
A Master’s Degree in Human Resource Management or a related business discipline is strongly preferred.
Minimum seven years of progressively responsible experience in Human Resources or a related professional discipline is required.
Applicants should exhibit substantial, practical expertise in the following essential domains:
Seasoned professionals with a minimum of two years of hands-on experience in performance management are encouraged to apply. Candidates should possess a strong background in evaluating and enhancing employee performance, implementing effective appraisal systems, and driving continuous improvement within teams. The role demands meticulous analytical skills, the ability to provide constructive feedback, and a commitment to fostering a high-performance culture. Proficiency in performance metrics, goal-setting frameworks, and data-driven decision-making is essential for success in this position.
Employee Relations and Industrial Relations Specialist with a minimum of four years of relevant experience.
Handling disciplinary and grievance matters requires a minimum of four years of relevant experience.
Demonstrated expertise in Labour Law, with a minimum of four years of relevant professional experience, is essential for this role. Candidates must possess a comprehensive understanding of legal frameworks governing employment relationships, ensuring compliance with statutory regulations and industry standards.
Skilled professionals with at least two years of experience in People Risk Management are sought for this role.
With a minimum of three years of experience in people management, candidates should demonstrate a proven track record in leading and developing teams, fostering a collaborative work environment, and driving employee engagement. Responsibilities include overseeing performance reviews, mentoring staff, resolving conflicts, and ensuring alignment with organizational goals. Strong interpersonal skills, emotional intelligence, and the ability to inspire and motivate teams are essential for success in this role.
Seasoned professionals with at least four years of experience in relationship management are sought for this role.
Qualifications
BA/BSc/HND , MBA/MSc/MA , Professional Certificate
Experience Required
7 years
