Oversee the planning, implementation, and monitoring of projects to ensure they are completed on time, within budget, and to the specified quality standards. Collaborate with cross-functional teams to align objectives and resolve any issues that may arise during execution. Prepare and present detailed reports on project progress, risks, and outcomes to stakeholders and senior management. Manage resource allocation, including personnel, budget, and materials, to optimize efficiency and productivity. Identify potential risks and develop mitigation strategies to minimize disruptions. Ensure compliance with company policies, industry regulations, and safety protocols throughout all project phases.
Develop enduring collaborations with clients by deeply comprehending their supply chain obstacles while cultivating robust connections with both current and prospective customers.
Serve as the key liaison for client inquiries, delivering prompt and impactful communication regarding emerging trends, interest rate adjustments, and policy updates for your designated accounts.
As part of this role, you will establish and maintain a robust reporting and feedback mechanism with the sales team to monitor opportunities and ensure the successful fulfillment of both Ocean and Landside contracts.
Consistently evaluate customer advancements toward their defined objectives and ensure the achievement of key outcomes in adoption, usage, business value, friction reduction, and overall relationship strength.
Facilitate client engagement by collaborating with the Sales team during customer visits to assess business requirements and identify how to best support their needs.
As a customer advocate, your primary responsibility is to promptly address customer needs and resolve account issues by collaborating with relevant departments and utilizing available company resources.
Oversee the allocation process and liaise with clients to ensure they fulfill their commitments.
Oversee the tender handling and contracting processes while collaborating with Tender Contract Management (TCM) to ensure the submission of a thorough and competitive proposal to customers.
Coordinate the L&S quoting and contracting process in collaboration with relevant stakeholders.
Ensure all contracts are renewed promptly and managed efficiently throughout their lifecycle.
Engage with and enable customers from contract handling through performance and satisfaction.
Oversee the allocation process for contract fulfillment, both internally and externally.
Assist in resolving issues and advance transactional activities to enhance ITS (One Team Sales) initiatives.
Ensure customer satisfaction through proactive follow-up and innovative initiatives.
We engage directly with clients through on-site visits to comprehensively assess their business operations and specific requirements. This involves understanding their unique needs and determining how best to provide tailored support.
The Sales team’s Learning and Development Specialist will be responsible for designing, implementing, and overseeing educational initiatives that enhance team performance. This role involves identifying skill gaps, delivering training programs, and evaluating their effectiveness to ensure continuous improvement and alignment with organizational goals. A strong background in instructional design, adult learning principles, and sales enablement is required, along with excellent communication and facilitation skills to engage diverse teams. The position demands a proactive approach to staying current with industry trends and best practices in learning and development to foster a culture of growth and excellence within the Sales organization.
WHO WE ARE LOOKING FOR:
Someone with:
With a minimum of three to five years of hands-on experience in customer service, logistics, or freight forwarding, the ideal candidate will bring a strong foundation to the role.
Demonstrated success in overseeing the complete lifecycle of shipment operations and cultivating strong customer relationships is essential.
Proven expertise in managing intricate client accounts and navigating high-stakes escalations with precision and professionalism is required. The ideal candidate will demonstrate a strong ability to resolve challenging issues efficiently while maintaining exceptional service standards and fostering positive client relationships.
Experienced professionals with a strong commercial background in the logistics sector, specifically in devising tailored solutions for clients operating within the Reefer and FMCG verticals, are encouraged to apply.
Accomplished professional with a demonstrated history of excellence in business-to-business sales, specifically within the shipping, logistics, or transportation sectors.
Proven expertise in consultative and value-driven sales methodologies, coupled with a solution-focused approach, is required.
Independent initiative is essential, along with a proactive, entrepreneurial approach and unwavering dedication to delivering results.
Capable of effectively communicating the benefits of delivering integrated solutions that combine Maersk’s diverse products and services to drive value creation.
Proficiency in the Reefer and Fast-Moving Consumer Goods (FMCG) sectors is required.
We seek candidates who demonstrate a consistent commitment to continuous improvement, fostering an environment where efficiency, innovation, and excellence are prioritized. This role requires individuals who proactively identify opportunities for enhancement, implement sustainable solutions, and drive measurable outcomes through iterative refinement. Collaboration with cross-functional teams is essential to ensure alignment with organizational goals while maintaining high standards of performance.
Proven ability to communicate effectively and resolve issues efficiently is essential.
Self-starter with a proactive mindset, capable of working both independently and collaboratively within a team environment.
Analytical acumen stands as a cornerstone requirement for this role.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
