The position will perform the internal auditing activity and help the organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes.
Responsibilities
Process the prelist and renewal notices and save in the shared folder. Dispatch the renewal notices to the clients/intermediaries 6 weeks prior to renewal of the policies.
Daily claims Notification.
Validation and documentation of claims.
Ensure timely preparation and despatch of policy documents.
100% compliance to the Underwriting guidelines
100% implementation of recommendations that satisfactorily addresses the issues identified during audit & risk reviews.
Ensure compliance to the company credit policy.
Ensure daily prompt banking of money received.
Ensure safe custody of certificates and all other security documents. Full compliance to the certificate management policies.
Prompt feedback to clients and intermediaries on their claim status.
Key Performance Indicators
Achieve a loss ratio of 54%
DSO of 45 days
Retention by policy count of 60%
90% compliance to TATs
Qualifications
Bachelor’s degree from a recognized University.
Pass in at least three papers in ACII or equivalent.
At least 4 years relevant experience
Competencies & Skills
Achievement- able to meet set targets in compliance with quality, time and delivering the required business results.
Customer Service orientation – The willingness and ability to give priority to customers, delivering high quality services that meet their needs
Interpersonal Skills- Must be sociable and engaging. Be able to quickly develop a rapport with customers.
Knowledgeable- Job requires technical understanding of insurance products and services offered by the company.
Must be well groomed and possess excellent office etiquette.
