Our esteemed telecommunications client is actively seeking a qualified Direct Sales Agent (DSA) to join their dynamic team.
Job Purpose
To promote and distribute company offerings to all customers with professionalism and expertise.
This position must operate in strict accordance with established financial controls, processes, and policies governing retail operations.
Oversee and execute a full range of critical duties encompassing strategic planning, operational management, and team leadership to drive organizational success. Duties include developing and implementing high-impact policies, monitoring performance metrics, and ensuring compliance with industry regulations. Additionally, the role requires fostering cross-functional collaboration, managing stakeholder relationships, and optimizing resource allocation to enhance efficiency and productivity. The position demands strong analytical skills, exceptional communication abilities, and a proactive approach to problem-solving in a fast-paced environment.
To meet sales targets, you will be responsible for generating revenue through the sale of airtime, acquisitions, and devices.
Monitor Welkom’s inventory levels and consignment stock to ensure precise tracking of inventory movements and physical stock on a daily basis.
Administer the daily cash float while accurately recording and reconciling daily sales transactions to ensure financial accuracy and accountability.
Drive initiatives to enhance customer satisfaction and bolster sales performance by executing strategic improvements to the customer experience.
Provide expert technical assistance to customers, focusing particularly on the setup and configuration of data devices.
We seek candidates who possess a strong academic foundation and relevant professional experience in the field. A minimum of a bachelor’s degree in a related discipline is required, with preference given to those holding advanced degrees. Applicants should demonstrate a proven track record of success in similar roles, showcasing their ability to apply theoretical knowledge to practical challenges. Additionally, candidates must meet any industry-specific certifications or licenses mandated for the position. Strong analytical, communication, and problem-solving skills are essential, along with the capacity to work collaboratively in a dynamic environment.
A minimum of a diploma or bachelor’s degree in Business, Marketing, or a related discipline is required.
Seeking a candidate with a proven track record in the field, having accumulated substantial hands-on experience in relevant tasks. The ideal applicant will possess a minimum of [X] years of direct experience within the industry, demonstrating expertise in key operational areas. Familiarity with [specific tools, methodologies, or systems] is essential, along with the ability to apply this knowledge effectively in dynamic environments. Strong problem-solving skills and adaptability are required to navigate complex challenges and deliver measurable results. Prior exposure to [specific projects, clients, or processes] is highly advantageous, as is a commitment to continuous learning and professional growth.
With a minimum of one year’s experience in sales, candidates should possess a proven track record of success in driving revenue and building client relationships. This role demands strong interpersonal skills, resilience, and the ability to meet and exceed performance targets. Experience in identifying customer needs, delivering tailored solutions, and closing deals is essential. Proficiency in CRM tools and sales methodologies is highly preferred.
A strong grasp of technical skills and specialized knowledge is essential, along with expertise in relevant tools, systems, and methodologies to perform the role effectively. Proficiency in industry-standard software, programming languages, or technical frameworks is required, depending on the position. Candidates must demonstrate the ability to analyze complex data, troubleshoot issues, and implement solutions that align with organizational objectives. Familiarity with emerging technologies, compliance standards, and best practices in the field is also necessary to ensure operational excellence and innovation.
We seek candidates possessing strong marketing expertise, including proficiency in digital advertising, campaign management, social media strategy, and brand development. Applicants must demonstrate exceptional analytical abilities to interpret market trends, customer insights, and performance metrics, enabling data-driven decision-making. Experience in content creation, SEO optimization, and consumer engagement is essential, along with a deep understanding of multichannel marketing approaches. The ideal candidate will have a proven track record of driving measurable results, such as increasing brand awareness, lead generation, or conversion rates. Strong communication skills are required to collaborate effectively with cross-functional teams, including sales, product development, and external partners. Additionally, familiarity with marketing automation tools, CRM systems, and marketing analytics platforms is highly advantageous.
We require a thorough understanding of our products, including their features, benefits, and applications. Familiarity with industry standards and compliance regulations is essential. Candidates must demonstrate the ability to convey complex product information clearly and effectively to both technical and non-technical audiences. Strong analytical skills are necessary to identify customer needs and recommend appropriate solutions. Prior experience in a similar role or industry is highly preferred.
Demonstrate expertise in promoting additional products or services to existing customers to maximize revenue opportunities and enhance customer value. Identify customer needs through active listening and tailored recommendations, ensuring seamless integration of complementary offerings. Develop persuasive communication strategies to present upgrade options, bundles, or enhanced features that align with customer preferences and budgetary considerations. Track performance metrics to evaluate the effectiveness of upselling and cross-selling initiatives, refining approaches based on data-driven insights. Collaborate with sales and customer service teams to align strategies and maintain consistent messaging across all customer interactions.
A proactive approach is essential, with a strong emphasis on problem-solving and delivering effective solutions. The ideal candidate will consistently demonstrate a results-driven mindset, focusing on resolving challenges efficiently and with ingenuity. Adaptability and quick thinking are key, ensuring that solutions are not only implemented but also sustainable and aligned with business objectives.
We prioritize maintaining strong customer relationships by efficiently managing interactions and ensuring high levels of satisfaction. This role requires a keen understanding of customer needs, the ability to resolve inquiries promptly, and a commitment to fostering long-term loyalty. Responsibilities include tracking customer engagements, analyzing feedback to identify trends, and implementing strategies to enhance the overall experience. Proficiency in CRM software and excellent communication skills are essential to succeed in this position.
We seek an individual with a strong foundation in core competencies aligned with the role’s fundamental requirements. Essential skills include analytical thinking, effective communication, and problem-solving abilities, all of which are critical for success in this position. The ideal candidate will demonstrate proficiency in these areas, ensuring the capacity to meet the outlined responsibilities and contribute meaningfully to the team. Adaptability, attention to detail, and a commitment to continuous improvement are also valued traits that will enhance performance and support long-term growth within the organization.
We prioritize customer satisfaction as a core principle, ensuring our strategies and actions consistently meet and exceed client expectations. This role requires a deep commitment to understanding and addressing customer needs, delivering exceptional service, and fostering long-term relationships. Key responsibilities include actively listening to feedback, resolving issues promptly, and collaborating across teams to enhance the customer experience. Strong interpersonal skills, empathy, and a proactive approach are essential for success in this position.
We forge strategic alliances and cultivate collaborative relationships to expand our influence and achieve mutual objectives, ensuring seamless integration with diverse stakeholders. This involves actively engaging with industry peers, potential clients, and key decision-makers to foster trust, enhance communication, and drive synergistic opportunities. Our approach emphasizes proactive outreach, relationship management, and the alignment of shared goals to strengthen our network and support sustainable growth.
Influencing stakeholders and securing agreements through strategic negotiation are core responsibilities of this role. The position requires exceptional interpersonal skills to persuade decision-makers, align competing interests, and drive consensus on key initiatives. Candidates must demonstrate proficiency in negotiation techniques, conflict resolution, and relationship-building to effectively advocate for organizational objectives. Strong communication abilities—both verbal and written—are essential to articulate value propositions persuasively and tailor messaging to diverse audiences. The role entails frequent collaboration with cross-functional teams to negotiate terms, resolve disputes, and ensure mutually beneficial outcomes while maintaining professional integrity and ethical standards.
Analytical thinking involves the capacity to dissect complex problems, identify key patterns, and derive actionable insights from data. Professionals in this role must possess strong problem-solving abilities, attention to detail, and proficiency in quantitative analysis. Responsibilities include evaluating information, assessing risks, and developing evidence-based solutions to support strategic decision-making. A keen eye for spotting trends and inconsistencies is essential, as is the ability to communicate findings clearly to stakeholders. Familiarity with data analysis tools, statistical methods, and industry-specific knowledge enhances effectiveness in this function.
Demonstrates strong leadership capabilities by effectively guiding teams and inspiring high performance through clear direction and motivation. Encourages collaboration and accountability while fostering a culture of continuous improvement and innovation. Strategically aligns team efforts with organizational goals to drive measurable results and sustainable growth. Exhibits exceptional decision-making skills, prioritizing tasks and resources to maximize efficiency and impact.
We excel in establishing and executing a clear strategic direction to drive organizational success, ensuring all initiatives align with overarching business objectives. This role demands a forward-thinking mindset to anticipate market trends, identify growth opportunities, and develop innovative strategies that enhance competitive advantage. It requires a deep understanding of industry dynamics, robust analytical skills to evaluate data-driven insights, and the ability to translate complex information into actionable plans. Leadership in this position involves guiding teams through strategic execution, fostering collaboration across departments, and continuously refining approaches to meet evolving business needs.
Business Acumen
Results orientation
We cultivate the personal and professional growth of ourselves and our team members through ongoing learning and mentorship initiatives.
Professional candidates fulfilling the specified criteria are encouraged to submit their application letter, expected salary, and comprehensive CV—including a daytime contact number—via email to jobs1@hcsaffiliatesgroup.com, with “Direct Sales Agent – VOID” noted in the subject line. Applicants should also specify their preferred work location in the submission.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
