Rivet Software & Systems LTD is in search of a proactive and technologically adept POS & ERP Software Training / Sales Executive to enhance our growing team.
The successful candidate must exhibit a strong enthusiasm for technology, customer training, software demonstrations, and sales. Responsibilities include instructing clients on our POS and ERP systems, delivering product presentations, assisting with system implementations, and contributing to the expansion of our customer base.
Oversee the full spectrum of essential duties associated with this role, ensuring efficient execution across all operational facets. Deliver leadership in driving key initiatives forward while maintaining strict adherence to established protocols and performance benchmarks. Act as a central liaison, coordinating seamlessly between teams to facilitate clear communication and alignment of objectives. Analyze data trends to identify opportunities for improvement, implementing strategic solutions to enhance productivity and outcomes. Uphold compliance with organizational policies and industry regulations at all times, mitigating risks and ensuring accountability. Foster a collaborative environment that empowers team members to achieve collective goals through mentorship and constructive feedback.
Provide customers with comprehensive training on the use of POS and ERP software systems.
Deliver engaging software demonstrations, conduct comprehensive product walkthroughs, and facilitate insightful presentations tailored to diverse audiences to effectively showcase key features and functionalities.
Provide assistance with the deployment and integration of software solutions, as well as facilitating the smooth transition of new users into the system through structured onboarding initiatives.
Provide clients with comprehensive assistance for system setup, issue resolution, and ongoing user support to ensure seamless operation and satisfaction.
Foster enduring, high-value customer connections through consistent engagement and proactive support, ensuring their long-term satisfaction and loyalty.
Conduct on-site visits at client locations to deliver training sessions and provide technical assistance.
REQUIREMENTS
Diploma or degree qualifications in fields such as Business Administration, Sales & Marketing, or Marketing are essential for this role.
Management, Entrepreneurship, or a related business discipline is required, with a preference for candidates holding a Bachelor’s or Master’s degree in these fields.
Individuals with a keen enthusiasm for technology, software sales, and delivering customer training are encouraged to apply.
Proficient in delivering clear, concise, and effective communication, both verbally and in writing, with a demonstrated ability to engage and persuade audiences through compelling presentations.
Accomplished interpersonal and negotiation proficiencies, coupled with strong client engagement capabilities, are essential for driving revenue growth and fostering lasting partnerships. The ideal candidate will demonstrate expertise in consultative selling techniques, adeptly addressing client needs while aligning solutions with organizational objectives. Additionally, proficiency in maintaining robust customer relationships through consistent follow-ups, personalized communication, and proactive issue resolution is required. Strong listening skills and the ability to interpret client feedback into actionable strategies will further enhance performance in this role.
Professional demeanor and an optimistic outlook are essential qualities for this position.
SKILLS REQUIRED
We are seeking a dedicated Customer Support Specialist to deliver exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-focused mindset, with experience in handling customer concerns via phone, email, or chat platforms. Responsibilities include responding to customer requests in a timely manner, documenting interactions accurately, and collaborating with cross-functional teams to enhance service quality. Proficiency in CRM software and basic technical troubleshooting is preferred, along with the ability to multitask in a fast-paced environment. A commitment to continuous improvement and a passion for delivering outstanding support are essential for success in this role.
Technical troubleshooting involves diagnosing and resolving complex technical issues across hardware, software, and network systems to ensure minimal downtime and optimal performance. Candidates must possess strong analytical skills, proficiency in diagnostic tools, and the ability to interpret error logs or system alerts. Experience with troubleshooting methodologies, such as root cause analysis, is essential, along with familiarity with various operating systems, programming languages, and IT infrastructure components. Responsibilities include identifying system vulnerabilities, implementing corrective measures, and providing clear documentation of solutions to support teams or end-users. Effective communication and collaboration with cross-functional teams are critical to resolving issues efficiently and preventing recurrence.
We seek a dynamic professional with strong sales and negotiation expertise to drive revenue growth and forge lasting client relationships. The ideal candidate will possess proven experience in consultative selling, strategic deal structuring, and closing high-value transactions. Responsibilities include identifying new business opportunities, developing tailored pitches, and negotiating mutually beneficial agreements while maintaining alignment with organizational goals. Proficiency in CRM systems, data analysis, and persuasive communication is essential, along with a results-driven mindset and the ability to thrive in competitive markets. Collaboration with cross-functional teams and adherence to ethical standards are equally critical to success in this role.
You must possess exceptional communication abilities, both verbally and in writing, to articulate ideas clearly and engage diverse audiences effectively. The role requires the capacity to deliver compelling presentations, tailor messaging to specific stakeholders, and foster meaningful dialogue. Strong interpersonal skills are essential to build rapport, resolve conflicts, and collaborate seamlessly across teams. Proficiency in active listening, persuasive speaking, and concise writing is mandatory to ensure alignment and drive decision-making.
Candidates who meet the qualifications and express interest in the role are encouraged to submit their CV by emailing admin@risetsystems.com, with the position title included in the subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 - 3 years
