We extend a warm welcome and provide attentive assistance to customers with professionalism and courtesy.
Suggest appropriate smartphones, accessories, and other devices tailored to each customer’s specific requirements.
The role involves detailing product features, specifications, warranties, and promotional offers to customers, ensuring they have a comprehensive understanding of the products.
Drive additional revenue by proactively promoting accessories, extended protection plans, and complementary offerings to enhance customer satisfaction and maximize sales opportunities.
Exceed assigned sales quotas consistently on a daily, weekly, and monthly basis.
Conduct follow-up actions on customer inquiries and prospective leads to ensure timely responses and maintain engagement throughout the sales process.
Address customer concerns with professionalism and refer issues to appropriate channels when required.
Ensure the shop remains consistently clean and well-organized at all times.
Verify that all products are accurately displayed and correctly marked with their respective prices.
Diligently track inventory levels and promptly notify management of any items that require replenishment.
Support inventory control activities, including the preparation and verification of stock counts, while maintaining accurate records of inventory levels and ensuring efficient stock management.
Verify that demonstration devices are operating correctly at all times.
Assist in executing all opening and closing protocols for daily operations.
Handle all incoming customer inquiries promptly and courteously.
We are seeking a highly motivated individual to join our team as a WhatsApp-related professional. The ideal candidate will have a strong background in customer support, with excellent communication skills and proficiency in multiple languages. Responsibilities include responding to user inquiries, resolving technical issues, troubleshooting problems, and escalating complex cases to senior support agents when necessary. The role requires a deep understanding of WhatsApp’s features, policies, and best practices to ensure high-quality assistance. Additionally, the candidate should be adept at managing high-volume communication channels while maintaining a professional and empathetic approach to customer interactions. Familiarity with WhatsApp Business API or related tools is a plus.
Instagram seeks a highly motivated individual to join our team as a [Job Title], responsible for [primary responsibility]. The ideal candidate will possess a strong background in [specific skill or field], with proven experience in [relevant skill or industry]. Key qualifications include [specific requirement], along with exceptional analytical, communication, and problem-solving abilities. This role involves [specific task or responsibility], working closely with [teams or departments] to achieve [specific goal or objective]. Candidates should demonstrate proficiency in [required software, tool, or skill], and a keen understanding of [industry trend or concept]. The position requires a [degree or certification, if applicable], and the ability to thrive in a fast-paced, collaborative environment. Responsibilities also encompass [additional duty], ensuring alignment with Instagram’s mission to [company mission or value].
We seek a motivated professional to join our team at Facebook as we continue to innovate and expand our digital ecosystem. The ideal candidate will have a strong background in software development, data analysis, or a related field, with demonstrated expertise in leveraging technology to drive business solutions. Responsibilities include designing scalable systems, optimizing performance, collaborating with cross-functional teams, and ensuring the reliability and security of our platforms. Proficiency in programming languages such as Python, Java, or C++ is required, along with experience in cloud computing, machine learning, or large-scale data processing. Strong problem-solving skills and a commitment to delivering high-quality results are essential. This role offers an opportunity to work on cutting-edge projects that impact millions of users worldwide.
Handles incoming and outgoing telephone communications and text messages, ensuring prompt and professional responses. Manages customer inquiries through calls and SMS, providing accurate information and resolving issues efficiently. Maintains detailed records of all interactions for future reference and follow-up. Demonstrates strong communication skills and a customer-focused approach in every interaction.
Provide support in the execution of online order processing and manage customer follow-up communications.
Produce concise product videos or content as needed.
We actively solicit customer feedback through reviews and recommendations to enhance our service offerings and expand our client base.
Accurately process and validate invoices while promptly generating and distributing receipts to maintain compliance with financial protocols.
Adhere diligently to established organizational policies and operational guidelines while performing all duties to ensure compliance and maintain efficiency within the role.
Qualified and motivated candidates are encouraged to submit their CVs by emailing Jobs@techzone.co.ke, ensuring the position title is included in the subject line.
Qualifications
BA/BSc/HND , Diploma , First School Leaving Certificate , KCSE
