Oversee and execute a diverse range of duties, ensuring alignment with established objectives and operational standards. Responsibilities encompass managing day-to-day activities, coordinating team efforts, and maintaining compliance with company policies and regulatory requirements. The role demands meticulous attention to detail, strong organizational capabilities, and the ability to prioritize tasks effectively in a fast-paced environment. Additionally, collaborate with cross-functional teams to drive project completion, resolve operational challenges, and foster a culture of accountability and continuous improvement.
Deliver expert technical assistance to MA program personnel across designated thematic domains—Alternative Care, Family Strengthening, and Community Empowerment—while safeguarding adherence to organizational benchmarks and established guidance.
Supports the execution of training sessions and workshops designed to enhance the capabilities of MA program staff in program quality standards and pertinent thematic domains.
Provide assistance in executing and overseeing organizational and international quality standards throughout MA’s, and communicate any identified deficiencies or risks to the Supervisor without delay.
Offer technical expertise to the MA program teams throughout the project design and planning phases, contributing to the formulation of both humanitarian and development proposals, and perform quality assurance reviews in collaboration with the Supervisor.
Assist medical assistants in applying federation quality requirements within local contexts while maintaining compliance with established standards.
Assist in documenting best practices, key learnings, and recommendations for program enhancements to foster organizational knowledge sharing and ongoing quality improvements.
Provide assistance in establishing and executing MEAL tools and processes within the MA support department and across the supported MA’s.
Facilitate collaborative learning opportunities, such as peer mentoring programs, exchange initiatives, and educational workshops, while also overseeing the documentation and sharing of successful practices.
Support the creation or modification of tools, guidance materials, and templates, and facilitate their integration within MA’s.
You will assist MA program teams in implementing program adjustments, including piloting innovative methods or navigating transitional phases, as directed.
Engage, as needed, in external technical forums or networks to facilitate knowledge sharing and collaborative learning, while refraining from serving as an independent representative.
Uphold safeguarding protocols and cultivate a secure environment for all stakeholders.
As a representative of SOS Children’s Villages, your role involves establishing and upholding a secure and nurturing environment for personnel, as well as for the children, youth, and adult participants in our programs. Your responsibilities include:
Uphold the Code of Conduct at all times and continuously assess the safeguarding impacts of your professional activities.
Engage collaboratively in team dialogues to proactively identify potential risks, while also contributing and implementing effective preventative and mitigation strategies.
Embed the principles of safeguarding into every decision you make and each task you undertake throughout your workday.
Promptly escalate any safeguarding concerns in accordance with established protocols and procedures.
Advocate for a values-driven organizational culture, uphold accountability across all levels, and enforce a strict zero-tolerance policy toward harm.
Requirements
A Master’s degree in social sciences, Project Management, Psychology, Child Rights, Development Studies, or a related discipline is required.
Professionals must possess a comprehensive grasp of program cycle management, including Results-Based Management (RBM), with expertise in project design, implementation, and evaluation.
A minimum of five to eight years of direct professional experience in a related field is required for this role.
Demonstrated experience in program quality, program development, or analogous technical support positions within development, humanitarian, or social service organizations is required.
Professionals seeking this role must demonstrate practical expertise in delivering technical program support within at least one specialized field, including alternative care, family strengthening, child and youth development, or mental health and psychosocial support (MHPSS).
Essential is demonstrated experience in providing support to program teams and implementing organizational quality standards.
Proficiency in program design, strategic planning, and quality review processes is essential, with demonstrated experience in capacity-building activities such as trainings, workshops, or learning events.
Proficiency in collaborating within diverse, multicultural teams and engaging with multiple stakeholders is essential.
Technical Skills (with proficiency levels; essential or desirable attributes indicated)
Demonstrates a comprehensive understanding of program quality assurance methodologies and aligns with established organizational standards.
Experienced in facilitating program planning, execution, and evaluation.
With a solid foundation in coordinating and facilitating training sessions, workshops, and educational programs, you bring intermediate-level expertise to the role.
Intermediate-level contextual and cultural awareness is essential for effective program implementation in diverse environments.
Proficiency in safeguarding protocols, accountability frameworks, and ethical programming methodologies is highly desirable for this role.
Seeking candidates with demonstrated proficiency in monitoring, evaluation, or learning processes.
Proficiency in program reviews, assessments, or audits is advantageous.
Proven abilities and interpersonal strengths include strong communication, problem-solving capabilities, adaptability, teamwork, leadership, time management, conflict resolution, and active listening. These skills are essential for effectively collaborating with colleagues, managing projects, and delivering high-quality results in dynamic environments.
Excellent abilities in interpersonal relations and communication are required.
Demonstrated capability to collaborate effectively within diverse teams composed of professionals from multiple disciplines and cultural backgrounds.
Possesses strong ethical principles and a proven dedication to maintaining security and integrity.
Proven capability to prioritize and execute multiple assignments concurrently while maintaining high performance standards in high-pressure environments.
Demonstrates a commitment to ongoing learning and actively supports initiatives aimed at continuous improvement.
Ways of working
Global collaboration and communication require the ability to seamlessly integrate with colleagues across diverse geographical locations, cultural backgrounds, and varying time zones. This involves fostering open dialogue, ensuring transparency in all interactions, and cultivating a unified understanding enhancing the productivity and cohesion of distributed teams.
Collaborating across various functions and specialized domains is essential, as it fosters the exchange of expertise to address challenges and achieve shared goals in harmony with the organization’s strategic objectives.
Effective collaboration in matrix structures requires building constructive relationships across solid and dotted reporting lines by fostering transparent communication, harmonizing priorities with both line and functional managers, and clarifying roles, responsibilities, and expectations to facilitate seamless team-wide delivery.
Flexibility and adaptability are essential, requiring the ability to respond effectively to shifting circumstances while adjusting priorities, approaches, and collaborative methods in line with evolving project, service, or organizational needs.
You will be expected to demonstrate a strong sense of ownership and accountability by fully owning your tasks and projects, promptly addressing any challenges that arise, and ensuring all commitments, decisions, and actions are executed to their intended conclusion. Rather than relying on guidance, you will take initiative within your defined role, driving progress forward with a proactive and solution-oriented mindset.
To bolster the capacity and autonomy of member associations, we facilitate the exchange of critical knowledge, tools, and insights derived from ongoing projects and services, enabling them to replicate successful practices and enhance their operational independence.
Fostering an environment of open and constructive communication, we prioritize continuous feedback and transparency, ensuring that teams and stakeholders can share data and insights freely. This approach empowers all involved to reflect on their work, learn from experiences, and drive ongoing improvements in both performance and impact.
Qualifications
MBA/MSc/MA
Experience Required
5 - 8 years
