Description
The Facilities Supervisor oversees the complete management of our BPO office environment, ensuring it operates safely, securely, and efficiently in accordance with PCI DSS v4.0 standards and the prescribed Operating Manual. This position involves supervising physical security protocols, coordinating contractor activities, managing staff transportation services, and overseeing catering operations to maintain seamless 24/7 BPO functionality.
Manages and oversees daily operations, ensuring all processes run efficiently and in accordance with established policies. Implements strategies to enhance productivity, reduce costs, and improve overall performance. Supervises a team, delegating tasks effectively to maximize while maintaining quality standards. Monitors performance metrics, identifies areas for improvement, and implements corrective actions as needed. Collaborates with other departments to align goals and foster seamless cross-functional communication. Maintains compliance with industry regulations and organizational guidelines. Prepares reports, analyzes data, and presents insights to senior leadership to support informed decision-making.
The role involves overseeing physical security measures and managing access control systems to ensure the protection of personnel, assets, and facilities. Key responsibilities include monitoring surveillance systems, conducting regular security audits, and implementing protocols to prevent unauthorized entry. Candidates must possess a strong background in security operations, familiarity with access control technologies, and the ability to respond swiftly to security incidents. Proficiency in security software, risk assessment, and emergency response procedures is essential, along with excellent communication and problem-solving skills to coordinate with stakeholders and enforce security policies effectively.
Ensure strict adherence to Physical Security Guidelines through vigilant daily enforcement, permitting zone access exclusively to authorized personnel.
Supervise security personnel in conducting mandatory bag inspections and enforcing the “Prohibited & Controlled Items” policy, including the prohibition of personal phones in Production zones.
Maintain rigorous oversight of physical keys and assist with locker allocations to ensure proper distribution and security.
Facilities & Vendor Management
We seek a dynamic professional to oversee facility operations and vendor relationships, ensuring seamless maintenance, compliance, and cost efficiency. The ideal candidate will manage service providers, negotiate contracts, and monitor performance to uphold high standards while optimizing resources. Responsibilities include facility upkeep, vendor performance evaluation, contract administration, and emergency response coordination. Strong organizational, communication, and problem-solving skills are required, along with a proactive approach to identifying cost-saving opportunities and mitigating risks. Proficiency in vendor management software and a deep understanding of facility operations are essential.
Ensure the facility adheres to rigorous daily opening and closing protocols to uphold site integrity.
As the main liaison for contractors—including cleaning, pest control, and maintenance personnel—ensure all are properly pre-registered, accompanied when entering restricted areas, and strictly adhere to established work-order procedures.
Coordinate with food vendors to guarantee the hygienic transportation and proper storage of meals for all shifts, while also overseeing the cleanliness of breakout areas and kitchen facilities.
Conduct regular audits to verify compliance with Media, Document, and Clean Desk standards, and promptly escalate any deviations to management for resolution.
We are seeking an experienced professional to oversee health, safety, and emergency response protocols, ensuring compliance with regulatory standards and fostering a secure work environment. The ideal candidate will implement and maintain comprehensive safety programs, conduct risk assessments, and lead emergency preparedness initiatives. Key responsibilities include developing safety policies, providing staff training, and coordinating with internal and external stakeholders during incidents. Proficiency in OSHA regulations, hazard mitigation, and incident management is essential. Strong leadership, communication skills, and the ability to remain composed under pressure are required. This role demands meticulous attention to detail and a commitment to continuous improvement in safety practices.
Emergency Preparedness: Oversee the planning and execution of quarterly fire and emergency drills, guaranteeing all marshals and first-aiders receive proper training and attendance records are meticulously documented.
You will function as the main liaison for escalating security or facility incidents, maintaining detailed records of root causes, corrective measures, and resolution outcomes.
Serve as Community Liaison, addressing neighbor-related complaints with professionalism while maintaining thorough documentation of all engagements and proactively implementing preventive strategies.
We facilitate the seamless movement of goods and personnel by overseeing logistics, route optimization, and compliance with safety regulations. This role demands proficiency in coordinating schedules, managing vendor relationships, and resolving operational challenges to ensure timely deliveries. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to adapt to dynamic transportation environments.
Route Management: Responsible for coordinating daily staff transportation schedules, optimizing route planning to guarantee punctual pick-ups and drop-offs for both day and night shifts.
Monitor and assess transport vendors’ compliance with safety regulations and professional standards, conducting thorough reviews of trip logs to maintain effective month-end cost control.
The Facilities Maintenance role involves ensuring the upkeep and functionality of all building systems, including HVAC, electrical, plumbing, and structural components. Responsibilities include performing routine inspections, troubleshooting issues, conducting repairs, and coordinating with external vendors when necessary. The ideal candidate will possess strong technical skills, problem-solving abilities, and experience in facilities management. A high school diploma or equivalent is required, while additional certifications or vocational training in maintenance-related fields are preferred. Effective communication and the ability to work independently are essential for success in this position.
Conduct routine evaluations of the premises to systematically identify and address potential issues before they escalate.
Oversee both reactive maintenance and scheduled preventative maintenance for essential systems and equipment to ensure continuous operational efficiency and reliability.
Requirements
Seeking candidates with a Bachelor’s degree or higher in a relevant field, demonstrating a strong foundation of theoretical and practical knowledge. This role requires a four-year degree from an accredited institution, with coursework ideally aligned to the position’s core competencies. Ideal applicants will possess a degree that reflects expertise in the industry, ensuring they meet the educational prerequisites for success in this position.
Requires demonstrated expertise in facilities or security management, ideally within a BPO or PCI-regulated setting.
Demonstrates a comprehensive understanding of Kenya’s Data Protection Act and Public Health Act, specifically as they pertain to food handling regulations.
Proficient in operating and administering security systems, including CCTV and biometric solutions, along with providing general oversight for facility maintenance tasks.
Qualifications
BA/BSc/HND
