Oversee the management and growth of critical client relationships, ensuring alignment with organizational objectives and fostering long-term partnerships. Develop and implement strategic account plans to maximize revenue opportunities while maintaining high levels of customer satisfaction. Act as the primary liaison between clients and internal teams, coordinating cross-functional efforts to deliver tailored solutions and address client needs promptly. Monitor account performance metrics, identifying trends and proactively resolving issues to mitigate risks and enhance client retention. Collaborate with senior leadership to align account strategies with broader business goals, contributing to revenue targets and market expansion initiatives.
Field Officers will collaborate closely with the Project Lead and the broader project team to execute a diverse range of responsibilities, encompassing, but not limited to:
Administer surveys and perform quantitative interviews while strictly adhering to established project protocols and ethical standards.
Gather precise and comprehensive data through established research methodologies and approved instruments to ensure the highest standards of accuracy and quality.
To ensure the collection of pertinent data, it is essential to acquire a comprehensive grasp of the research instrument and study objectives.
Consistently uphold data collection protocols to guarantee the accuracy and reliability of information. Maintain stringent standards to preserve data integrity throughout all processes.
Prepare and submit daily reports to the Project Lead, detailing field activities and progress updates.
Collaborate with colleagues to ensure seamless execution of field operations.
Document all data collection activities meticulously and immediately report any concerns that could compromise data integrity.
Preserve the confidentiality, dignity, and rights of all research participants while promptly escalating any ethical concerns that may arise.
Assist with the translation and back-translation of research instruments as needed.
Handle additional responsibilities as directed by the project supervisor, ensuring alignment with team objectives and timelines.
Seeking a candidate with a comprehensive understanding of key industry principles, proven technical abilities, and relevant hands-on experience in the field. The ideal applicant will possess a strong educational background or equivalent practical training, complemented by a track record of successfully applying their expertise in professional settings. Familiarity with established methodologies, tools, and best practices is essential, as is the capacity to adapt to evolving challenges and contribute effectively within a collaborative team environment.
Minimum Requirement
Fluent proficiency in both English and Swahili, both written and verbal, is essential.
Proficiency in utilizing computer systems and software applications is required.
Conducting quantitative interviews or implementing survey methodologies represents a key area of expertise within the role.
Excellent interpersonal and communication abilities are essential, enabling effective collaboration and clear articulation of ideas across diverse teams and stakeholders.
Demonstrates meticulous attention to detail and a steadfast dedication to maintaining the highest standards of data accuracy and integrity.
The candidate must demonstrate the capacity to operate autonomously as well as collaborate effectively within team settings.
Desired Qualifications
A bachelor’s degree or college diploma in Social Sciences, Economics, Development Studies, Business Administration, or a related field is required.
A proven track record in conducting field data collection activities is required.
Experience conducting interviews with male, female, or gender-diverse participants is highly desirable.
Proficient in utilizing Android tablets and other digital devices for data collection purposes.
Qualifications
BA/BSc/HND , Diploma
