To deliver exceptional administrative and operational support, ensuring seamless coordination of office activities and efficient execution of tasks, thereby contributing to the overall productivity and success of the organization.
Reporting directly to the Head of Employee Relations, Performance & Wellness, this position plays a key role in developing and implementing people strategies designed to foster a workplace that is equitable, diverse, and motivating.
This role encompasses fostering strong employee relations, upholding legal compliance, managing performance, and cultivating a values-driven organizational culture.
Key Accountabilities include managing daily operations to ensure seamless workflow efficiency, overseeing project execution to meet established deadlines, and collaborating across departments to align objectives. You will be responsible for analyzing performance metrics to identify areas of improvement, implementing strategic initiatives to enhance productivity, and maintaining compliance with organizational policies and industry standards. Additionally, you will coordinate with team members to allocate resources effectively, foster a culture of continuous learning, and support professional development opportunities for staff. Your role will also involve preparing comprehensive reports on operational progress, budget adherence, and key performance indicators, as well as addressing any challenges proactively to mitigate risks.
Employee Relations: You will serve as a strategic partner to management and staff, fostering a positive and productive work environment by addressing employee concerns, mediating disputes, and ensuring compliance with labor laws and company policies. This role involves investigating workplace issues, analyzing trends in employee feedback, and developing initiatives to enhance engagement, retention, and overall workplace satisfaction. Strong interpersonal skills, conflict resolution expertise, and a deep understanding of employment regulations are essential to effectively balance organizational objectives with employee well-being.
Support the formulation, clarification, and dissemination of HR policies, ensuring they comply with Kenyan Labour Laws, meet regulatory obligations, and reflect the Bank’s values and governance framework.
Oversee employee relations functions encompassing disciplinary actions, grievance resolution, workplace behavior concerns, and appeal processes, while upholding fairness, uniformity, and adherence to organizational policies and regulatory standards.
Maintain meticulous, audit-ready records of employee relations matters in partnership with HR Business Partners and operational leadership, ensuring full adherence to regulatory record-keeping and compliance standards.
Support organizational change initiatives—such as restructures and branch realignments—while ensuring employee engagement, operational continuity, and adherence to regulatory requirements remain intact.
Offer strategic, actionable support to managers to ensure employee-related decisions are handled fairly, consistently, and in full compliance with regulations, thereby reducing operational and reputational risks.
Serve as a panel member during disciplinary hearings, guaranteeing compliance with due process, procedural fairness, and accurate documentation in alignment with organizational policies and relevant labor laws.
Build and maintain strong relationships with employee representatives and workplace committees, ensuring clear and open communication, fostering mutual trust, and promoting teamwork to uphold a constructive and regulation-compliant work environment.
Maintain disciplinary records in a current and confidential manner by proficiently managing the ER tracker, guaranteeing that information is readily available for audit and decision-making purposes.
Play a key role in the regular evaluation and revision of the HR Manual to maintain continuous compliance with employment laws, regulatory standards, and emerging best practices in the banking industry.
Overseeing performance management involves establishing clear expectations, monitoring employee progress, and providing constructive feedback to foster continuous improvement and align individual goals with organizational objectives. This role requires evaluating performance through objective metrics, identifying development needs, and addressing performance gaps through targeted coaching or corrective action plans. Additionally, it entails conducting regular performance reviews, documenting achievements and areas for growth, and collaborating with managers to ensure consistent application of performance standards across the organization. Strong analytical skills and the ability to deliver feedback with empathy are essential for driving accountability and motivating high-performing teams.
Oversee the organization and dissemination of performance review schedules and related communications.
Provide assistance to employees and managers throughout the performance management process to ensure its effective implementation and success.
Monitor performance metrics and guarantee that all evaluations are conducted punctually.
Ensure the precision of performance data and compile comprehensive performance reports.
Facilitate the establishment of objectives, gather constructive input, and coordinate the administrative aspects of performance evaluations.
Maintain strict adherence to HR policies and safeguard confidential information at all times.
Employee Wellness initiatives are designed to enhance the overall health, well-being, and productivity of the workforce by offering comprehensive programs that address physical, mental, and emotional needs. These efforts include access to fitness facilities, mental health resources, ergonomic assessments, and wellness education, fostering a supportive environment where employees can thrive both personally and professionally. Participation is voluntary, and employees are encouraged to engage in activities that align with their individual wellness goals.
Support the implementation of the Bank’s Employee Wellness Program by coordinating wellness initiatives in alignment with the approved Wellness Calendar. Engage certified wellness service providers, organize activities, foster participation, and maintain timely and professional communication with employees throughout the process.
Collaborate with cross-functional teams to facilitate the execution of key inclusion and engagement strategies—including diversity forums and employee resource groups—through meticulous coordination of logistics, clear and timely communications, and structured feedback systems, thereby strengthening program efficacy and measurable impact.
Assist in organizing and implementing employee engagement initiatives, including end-of-year events and various forums designed to foster collaboration, alignment, and a cohesive organizational culture.
Co-create and execute employee recognition programs at both the organizational and departmental levels, encompassing formal accolades as well as peer-driven appreciation initiatives, to cultivate and sustain a culture of high performance.
Craft compelling and informative communication materials focused on employee wellness programs, policy updates, and engagement initiatives, ensuring consistency with established internal communication guidelines.
Ensure measurable outcomes and accountability by meeting established performance objectives that align with the Bank’s HR strategy, balanced scorecard, and individual performance targets.
Applicants must hold a relevant academic qualification, such as a Bachelor’s or Master’s degree in a related field, from an accredited institution. Additionally, a strong academic background in [specific subject or discipline] is preferred, along with demonstrated expertise through research, publications, or professional certifications where applicable.
A bachelor’s degree in human resource management, business administration, or a closely related field is required.
Professional certification or affiliation with recognized industry bodies, along with a demonstrated record of scholarly contributions through publications, is required.
A representative of the International Human Resource Management (HRM) department, responsible for overseeing global HR initiatives, ensuring compliance with international labor laws, and aligning HR strategies with organizational objectives across diverse markets.
CHRP-K is an added advantage.
We seek candidates with prior work experience in the relevant field. Applicants must demonstrate a minimum duration of employment in a professional capacity, ensuring they possess the necessary skills and knowledge to excel in the role.
Seeking a candidate with three to four years of hands-on HR generalist experience, particularly in employee relations, performance management, and wellness initiatives.
Possesses in-depth familiarity with Kenyan Labor Laws and their practical applications.
Proven expertise in managing disciplinary matters and collaborating effectively with employee representatives and line managers.
Skilled in spearheading or contributing to employee engagement, recognition, and wellness programs with a proven track record of success.
Competencies include a proven ability to foster collaborative team environments, adapt to dynamic business demands, and drive results through strategic planning and execution. Strong interpersonal and communication skills are necessary to engage stakeholders at all levels, ensuring alignment and clarity in project objectives. Analytical thinking and problem-solving capabilities are essential for identifying inefficiencies and recommending data-driven solutions. Proficiency in industry-specific tools and technologies, along with a commitment to continuous learning and professional development, is expected. The ideal candidate will demonstrate leadership qualities, including initiative, accountability, and the capacity to mentor and inspire teams toward achieving organizational goals. Exceptional organizational skills and attention to detail are required to manage multiple priorities effectively while maintaining high standards of accuracy and quality.
Strong planning and organizational capabilities are essential for effectively managing tasks, prioritizing deadlines, and maintaining efficiency in dynamic work environments. The ability to structure workflows, allocate resources judiciously, and coordinate multiple responsibilities is critical to achieving operational objectives and delivering consistent results.
We seek candidates with strong analytical capabilities and meticulous attention to detail.
Effective proficiency in both verbal and written communication is essential.
Skilled in fostering collaborative relationships and effectively engaging stakeholders across all organizational levels.
Upholding the highest ethical standards and demonstrating unwavering integrity in all professional interactions and decision-making processes are essential. This role requires a steadfast commitment to honesty, transparency, and accountability, ensuring that actions align with organizational values and legal obligations. Candidates must consistently prioritize ethical considerations in their work, fostering trust and credibility within the team and with external stakeholders.
Exceptional decision-making skills and analytical prowess, paired with unwavering integrity, are essential.
Demonstrated aptitude for understanding commercial dynamics and aligning strategies with organizational objectives.
Qualifications
BA/BSc/HND
Experience Required
3 - 4 years
