The incumbent is entrusted with a diverse array of critical duties encompassing operational management, strategic planning, and team leadership. Key responsibilities include overseeing daily workflows, ensuring adherence to organizational policies and industry regulations, and driving performance improvements through data-driven decision-making. Additionally, the role demands collaboration with cross-functional departments to align projects with overarching business objectives, mentoring junior staff to foster professional development, and maintaining meticulous records to support audit and compliance requirements. The position also requires active participation in budget oversight, risk assessment, and the implementation of innovative solutions to enhance operational efficiency.
Monitor transactions, merchant activity, and ATM operations to detect suspicious or irregular behaviors, then conduct thorough investigations into flagged transactions and promptly address any identified fraud risks or scams.
Merchant & Third-Party Oversight: Responsibilities include evaluating merchant and third-party agent activities through transaction reviews, operational assessments, website evaluations, and service/product analyses to verify adherence to scheme regulations and applicable legal standards.
Oversee merchant screening and payment intelligence alerts to identify potential risks and fraudulent activities. Investigate suspicious transactions, document findings, and escalate critical issues as needed. Collaborate with cross-functional teams to implement strategies that minimize fraud, chargebacks, and operational exposures while maintaining strict adherence to regulatory requirements and internal policies.
Ensure the precision and integrity of data recorded in acquisition systems, meticulously maintaining records and reports of suspicious activities along with investigation results.
Collaborate with internal teams and external industry bodies to gather essential information, deliver expert guidance on fraud and chargeback matters, and assist in fulfilling reporting requirements for regulatory and industry stakeholders.
Requirements
Seeking a candidate with a Bachelor’s degree in Computer Science, Engineering, or a related field, complemented by a minimum of three years of relevant professional experience. Proficiency in Python, Java, or C++ is essential, along with familiarity with database management systems and cloud platforms such as AWS or Azure. Strong analytical and problem-solving skills are required, alongside the ability to collaborate effectively in a team-driven environment. Prior experience in software development, system architecture, or data analysis is highly advantageous. Excellent communication skills, both written and verbal, are necessary to articulate technical concepts to non-technical stakeholders.
A bachelor’s degree in Finance, Criminology, Business, or an equivalent field is required.
A minimum of two to three years of hands-on experience in fraud monitoring, risk management, or banking operations is required.
Professional Rewriting:
A solid understanding of regulatory requirements governing payment systems and adherence to anti-money laundering (AML) protocols is essential.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
