You will contribute to the team by leveraging your skills and experience to drive impactful results. This role requires a proactive approach, strong problem-solving abilities, and the capacity to collaborate effectively with colleagues across departments. Key responsibilities include executing core tasks with precision, identifying opportunities for process improvement, and ensuring alignment with organizational goals. Additionally, you will play a pivotal role in fostering a culture of innovation and accountability while maintaining a commitment to delivering high-quality outcomes.
Act as the main technical liaison between our merchants and their technical teams, providing dedicated support throughout the integration process.
Interpret user requirements and articulate solutions to address both business and technical challenges effectively.
Collaborate closely with our Product, Engineering, and Account Management teams to educate customers on feasible technical solutions.
Engage in regular communication with users through various channels, including email, telephone, and video conferencing platforms such as Zoom or similar applications.
Enhance the clarity, efficiency, and accessibility of both internal and external documentation, as well as related processes, for a diverse range of products.
Collaborate closely with the Team Lead to enhance existing tools and methodologies, aiming to bolster the efficiency of self-service solutions, the precision of our recommendations, and the overall quality of merchant support.
What we’d like you to have:
Demonstrates flexibility in adhering to a shift-based schedule, which may include working outside conventional business hours.
Individuals should possess a solid grasp of technical systems and demonstrate the capacity to effectively apply this expertise in assisting merchants.
Candidates must possess a background or hands-on experience with diverse switch platforms, including MSDK, Base24, ACI, Banker/Paying, as well as technical expertise in banking operations related to payments and card issuance.
Professionals with a strong inquisitive mindset and an intrinsic motivation are sought to collaborate seamlessly with colleagues across the entire organization, ensuring the delivery of outstanding assistance to our valued merchants.
Demonstrates strong self-management skills and proactively seeks ways to enhance efficiency and performance.
The capacity to cultivate robust, mutually beneficial connections with both internal teams and external partners is essential.
Proficient in crafting clear, concise, and professional written and verbal communications in English.
A solid grasp of diverse programming languages, including Python and JavaScript, is essential.
Eligible candidates must possess legal authorization to be employed in the country where they reside.
Prior experience in financial transactions or payment processing would be viewed favorably.
Qualifications
BA/BSc/HND
