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Home Jobs Nairobi Head of Custody and Safekeeping Services

Head of Custody and Safekeeping Services

KCB Bank Kenya  · Banking / Financial Services

Full Time Nairobi
Nairobi
Deadline: 21 August 2026
Posted May 23, 2026

Responsibilities encompass leading cross-functional teams to drive project execution, ensuring alignment with strategic objectives while maintaining rigorous adherence to budgetary and timeline constraints. Key duties involve developing and implementing innovative solutions to optimize operational efficiency, analyzing data to identify trends and areas for improvement, and fostering collaboration among stakeholders to achieve collective goals. Additionally, the role requires overseeing performance metrics, reporting progress to senior leadership, and mentoring junior staff to enhance their professional development. Proficiency in industry-specific tools and methodologies is essential, along with a commitment to continuous learning to adapt to evolving business demands.

Formulate and implement the business strategy to attain the unit’s objectives and drive profitability.

Deliver outstanding customer service by upholding stringent service standards to guarantee seamless experiences for all clients.

Oversee and enhance relationship management and strategic partnerships within the Custody Services sector, engaging with diverse stakeholders including customers, fund managers, brokers, regulators, administrators, and other key partners.

Demonstrate unwavering commitment to upholding rigorous standards of risk management, regulatory adherence, and compliance protocols, including audit protocols and internal control systems.

Propel market share expansion while simultaneously safeguarding the existing client portfolio.

Spearhead the cultivation and guidance of a high-performing, dynamic team, fostering an environment that inspires motivation and drives collective success.

Manage financial resources by ensuring strict adherence to budgetary guidelines and implementing cost-effective measures to optimize expenditures.

Ensure full adherence to RBA, CMA, CBK, and CDSC regulatory requirements governing the provision of Custody Services.

With a focus on excellence, you will spearhead and oversee KCB’s Facility agency operations, specifically in loan syndications, bond issuances, and other pertinent capital markets transactions, ensuring adherence to globally recognized industry standards.

Oversee the execution of daily tasks to ensure seamless operations, maintaining high standards of efficiency and accuracy. Prioritize workloads to meet deadlines while upholding quality benchmarks across all assignments. Collaborate with cross-functional teams to streamline processes and resolve operational challenges promptly. Monitor performance metrics to identify trends and implement corrective actions as needed. Serve as a resource for colleagues, providing guidance on best practices and resolving procedural inquiries. Maintain meticulous records and documentation to support compliance and auditing requirements. Adapt to changing priorities and business needs with agility and professionalism.

Ensure strict compliance with established operational standards and procedures to maintain excellence in all processes.

Ensure all regulatory returns are meticulously prepared and filed promptly in accordance with the prescribed deadlines.

Ensure that all investment transactions are executed promptly in adherence to established market deadlines and service level agreements.

Prepare comprehensive reports for custody services clients in accordance with established deadlines, ensuring timely and accurate delivery of all required documentation.

Guarantee that KCB maintains meaningful involvement and active participation in Client Board Meetings as well as Annual General Meetings.

Offer expert counsel to the Custody Services Units across all Subsidiaries, ensuring adherence to optimal practices and methodologies.

Seeking an experienced professional with a proven track record in project management and team leadership to drive successful outcomes. Must possess strong analytical skills and the ability to interpret complex data to inform strategic decisions. Experience in budget oversight and resource allocation is essential, along with familiarity with industry-standard software tools. Responsibilities include overseeing project timelines, coordinating cross-functional teams, and ensuring adherence to regulatory standards. Excellent communication skills are required to liaise with stakeholders at all levels and present findings clearly. A minimum of five years in a relevant field is mandatory, along with a relevant certification or degree.

A bachelor’s degree is required for this role.

The successful candidate will have completed the Chartered Institute for Securities & Investment (CSI) Level 3 qualification.

The Trustee Development Program of Kenya (TDPK) is designed to cultivate a cadre of skilled and ethical trustees capable of enhancing governance and sustainability within the nonprofit sector. This initiative seeks individuals with a proven track record in leadership, governance, or nonprofit management, alongside a strong commitment to ethical conduct and strategic oversight. Participants will engage in structured training modules, mentorship opportunities, and practical assignments to deepen their understanding of fiduciary responsibilities, financial stewardship, and board dynamics. The program aims to empower trustees with the expertise needed to drive organizational growth, ensure compliance with regulatory frameworks, and foster transparent, accountable governance across charitable and community-based organizations.

Detail Minimum No of Years

We seek a candidate with strong expertise in banking operations and banking operating systems, as well as proficiency in the associated tools and processes. The ideal applicant will have hands-on experience with core banking systems, transaction processing, reconciliation, and regulatory compliance. They should demonstrate a deep understanding of banking workflows, financial controls, and risk management practices to ensure seamless operational efficiency. Additionally, familiarity with digital banking platforms and emerging fintech solutions is highly desirable.

Candidates should possess substantial expertise in capital and money market instruments and transactions, encompassing a comprehensive understanding of their respective functionalities and strategic applications within financial ecosystems.

With a minimum of five years of leadership experience, the ideal candidate will have successfully directed and developed high-performing teams in a dynamic work environment. Proficiency in delegating tasks, fostering collaboration, and resolving conflicts is essential, along with a strong ability to motivate and guide team members toward achieving organizational objectives. The role requires a commitment to mentoring employees, conducting performance evaluations, and implementing strategies that enhance productivity and team cohesion.

Professionals should possess a comprehensive understanding of the Custody environment, encompassing its operational frameworks, regulatory obligations, and risk management protocols. This expertise ensures accurate handling of client assets, adherence to compliance standards, and seamless integration with related financial services. A deep familiarity with custody procedures, settlement processes, and client servicing requirements is essential to maintain efficiency and security in asset management.

In Area 5 of Relationship Management, candidates must demonstrate expertise in fostering and sustaining professional connections. Key responsibilities include cultivating long-term partnerships, resolving client concerns efficiently, and ensuring alignment between service delivery and client expectations. Essential qualifications encompass strong interpersonal skills, conflict resolution proficiency, and the ability to maintain high levels of client satisfaction. Additionally, the role requires strategic planning to anticipate client needs and adapt communication styles to diverse stakeholders.

Qualifications

BA/BSc/HND

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