Mission Description
To coordinate and supervise end-to-end airfreight export operations, ensuring timely shipment execution, compliance, cost control, and customer satisfaction.
Export Operations Management
Organize bookings and notification of shipments with the airlines
Plan, coordinate, and monitor airfreight export shipments from booking to uplift.
Allocate files to team members and ensure adherence to operational timelines.
Liaise with airlines, ground handlers, and transport providers and co-ordinate collection of export goods.
Ensure all export documents have been received
Ensure accurate and timely cargo delivery to airport.
Prepare accurate and competitive quotations to Clients
Documentation & Compliance
Oversee preparation of export documentation (AWB, invoices, packing lists, certificates).
Ensure compliance with customs regulations, IATA requirements, and client SOPs.
Verify completeness and accuracy of file documentation before shipment execution.
Ensure proper update and maintenance of export records
Client Service & Communication
Serve as key contact for export clients regarding shipment status.
Provide proactive updates and resolve operational issues promptly
Escalate service disruptions where necessary.
Team Supervision
Supervise and support the export team
Allocate workload and monitor performance.
Train and mentor staff on processes and compliance.
Cost & Revenue Control
Ensure shipments are executed in line with approved quotations.
Validate supplier invoices and client billing accuracy.
Monitor operational costs and flag deviations.
Prepare draft invoices and send them to Clients
Process & Quality Management
Ensure strict adherence to SOPs across all export processes.
Monitor file processing performance end-to-end.
Identify process gaps and implement improvements.
Reporting & KPI Management
Prepare and submit monthly KPI reports to management.
Track operational performance, service levels, and efficiency metrics.
Generate periodic sales returns
Profile
Diploma in Clearing and forwarding/Logistics/ Supply Chain Management
IATA Dangerous Goods Certification
3 years’ experience
Qualifications
Diploma , Professional Certificate
Experience Required
3 years
