Position Summary
The Field Merchandising Representative (FMR) will report to the Team Leader – Merchandising and will be tasked with executing merchandising initiatives, optimizing shelf presentation, ensuring product availability, overseeing returns compliance, and collecting market intelligence across designated retail locations. Serving as the primary operational liaison for the company within the trade landscape, the FMR will uphold brand standards and drive key performance metrics in-store.
Overseeing and executing critical duties and responsibilities, this role requires diligent attention to detail and a proactive approach to managing assigned tasks. The position involves a range of responsibilities designed to ensure operational efficiency and adherence to established protocols. Key functions include collaborating with cross-functional teams to achieve project objectives, maintaining accurate records, and addressing any discrepancies promptly. Additionally, the role demands strong problem-solving skills to troubleshoot issues as they arise, along with the ability to prioritize workloads effectively in a fast-paced environment. Proficiency in relevant software and tools is essential, alongside a commitment to continuous improvement and adherence to industry best practices.
Responsible for ensuring accurate and visually appealing product presentation, this role involves executing merchandising strategies and maintaining shelf standards. Key duties include organizing inventory, setting up displays, and restocking shelves according to nanograms. Collaboration with store teams is essential to align with sales goals and promotional activities. Strong attention to detail and the ability to work efficiently under deadlines are required, along with basic math skills for inventory tracking. Additionally, candidates must demonstrate a customer-focused mindset and effective communication to support brand consistency across retail locations.
Ensure products are merchandised and displayed correctly at all assigned outlets to maintain visual appeal and compliance with brand standards.
Ensure adherence to agreed-upon shelf visibility benchmarks and execution protocols.
Organize products in alignment with established nanograms and merchandising standards.
Maintain products in a clean state, ensure proper facing, visibility, and accurate positioning.
Ensure that point-of-sale systems and promotional materials are displayed correctly and consistently maintained.
Track competitors’ visibility, pricing strategies, and shelf presence to identify market trends and opportunities. Analyze their promotional activities and product positioning to inform strategic decisions and maintain a competitive edge.
Responsible for overseeing stock levels, ensuring accurate inventory records, and maintaining efficient rotation practices to minimize waste and obsolescence. Tracks incoming and outgoing stock, conducts regular audits, and reconciles discrepancies to uphold data integrity. Implements inventory control measures, including FIFO (First In, First Out) or LIFO (Last In, First Out) methodologies, as per company guidelines. Collaborates with procurement and warehouse teams to optimize stock levels, reduce carrying costs, and prevent stock outs or overstock situations. Analyzes inventory turnover rates and reports on stock performance to support strategic decision-making. Maintains compliance with health, safety, and regulatory standards in all stock handling procedures.
Diligently track inventory levels and immediately escalate any instances of insufficient stock to ensure timely replenishment and prevent operational disruptions.
Strict adherence to FIFO (First-In-First-Out) stock rotation protocols must be maintained at all times.
Proactively assess inventory with approaching expiry dates and promptly escalate any concerns through established communication channels.
Remove any stock that is damaged or past its expiration date from the shelves, following established company protocols.
Manage stock levels at retail outlets by analyzing and leveraging movement trends to optimize inventory holdings.
Manages the oversight and administration of returns processes while ensuring compliance with established governance frameworks and internal policies.
Ensure precise documentation and verification of all returned outlets.
Verify that all Goods Return Notes (GRNs) are accurately prepared, including comprehensive supporting documentation.
Physically inspect all returns to ensure accuracy prior to collection.
Promptly report any returns that appear suspicious or lack clear explanation to the appropriate supervisor or designated personnel for immediate review and resolution.
Ensure accurate reconciliation and maintain accountability throughout returns management processes.
We are seeking a highly skilled Outlet Relationship Manager to oversee and nurture key client relationships for our organization. The ideal candidate will possess a minimum of five years of experience in relationship management, sales, or a related field, with a proven track record of driving revenue growth and client satisfaction. Responsibilities include maintaining strong connections with outlet partners, identifying opportunities for business expansion, and ensuring contract compliance. Additionally, the role requires exceptional communication skills, proficiency in CRM tools, and the ability to analyze market trends to inform strategic decision-making. A bachelor’s degree in business, marketing, or a related discipline is required, and prior experience in the retail or consumer goods sector is preferred.
Foster professional connections with outlet managers and receiving teams to ensure seamless collaboration and operational efficiency.
Address basic inquiries at the outlet level while promptly escalating any unresolved issues to higher management for timely resolution.
Facilitate seamless coordination for delivery operations and merchandising initiatives to ensure efficiency and consistency.
Ensure adherence to regulatory standards and maintain accurate reporting by overseeing compliance with all applicable laws and internal policies. Develop and implement robust compliance frameworks to mitigate risks and align with organizational objectives. Collaborate with cross-functional teams to gather necessary data, conduct assessments, and produce comprehensive reports for stakeholders. Monitor changes in regulations, assess their impact, and implement required adjustments to policies and procedures. Provide guidance and training to employees on compliance requirements to foster a culture of accountability and ethical behavior.
Record field activities meticulously through designated merchandising systems and reporting tools, ensuring comprehensive documentation and adherence to established guidelines.
Prepare accurate and prompt merchandising, stock, attendance, and market intelligence reports on a regular basis.
Assist with field audits, verification exercises, and operational investigations as needed.
Ensure strict adherence to the company’s operational policies, hygiene protocols, and product handling guidelines at all times.
We seek candidates with a Bachelor’s degree in a relevant field, complemented by a minimum of three years of progressive experience in a comparable role. Strong analytical skills, attention to detail, and the ability to work independently are essential. Proficiency in industry-standard software and tools, along with excellent communication and teamwork capabilities, is required. Prior experience in project management or leadership roles is highly desirable.
GCSE Certificate is the minimum educational requirement for this position.
A degree, diploma, or certification in Sales, Marketing, Business Administration, or a related discipline is highly beneficial.
Seeking candidates with a minimum of one to two years of hands-on experience in merchandising, fast-moving consumer goods (FMCG) sales support, retail operations, or field execution roles.
Preferred candidates will have prior experience in supermarkets, key accounts, or modern trade environments.
Proficiency in mobile merchandising or field reporting systems is desirable.
Proven expertise in [specific skills relevant to the role], along with strong analytical and problem-solving capabilities, is essential. Candidates must demonstrate proficiency in [specific software/tools] and possess excellent communication and interpersonal skills. The ability to work collaboratively within a team while managing multiple priorities is highly valued. Additionally, attention to detail, adaptability, and a results-driven mindset are critical for success in this position. Prior experience in [industry/sector, if applicable] is preferred but not mandatory.
Demonstrates exceptional skill in product merchandising and flawless execution of shelf arrangements.
Proficiency in stock rotation practices and returns management protocols is required.
Proven ability to communicate effectively and build strong, collaborative relationships with stakeholders at all levels.
The role demands meticulous focus and unwavering responsibility.
Demonstrates composure and efficiency while operating in high-pressure, rapidly changing FMCG settings.
Demonstrates exceptional proficiency in generating detailed reports, maintaining strict adherence to designated routes, and efficiently managing time constraints.
Field operations demand unwavering integrity and a commitment to the highest professional standards.
Interested candidates should submit their applications through the established method of application. This process ensures a standardized approach to reviewing all submissions fairly and efficiently. Applicants must adhere to the specified guidelines to guarantee their materials are considered for evaluation.
To submit your application, please utilize the provided link(s) accessible on the company’s official website.
Qualifications
Diploma , KCSE , Professional Certificate
Experience Required
1 - 2 years
