Responsible for overseeing and managing all primary functions and ensuring alignment with organizational goals. Accountable for directing teams, optimizing processes, and maintaining high performance standards. Expected to develop and implement strategic initiatives, oversee budgetary allocations, and foster a collaborative work environment. Must ensure compliance with industry regulations, company policies, and quality standards while driving continuous improvement and innovation.
The successful candidate will oversee the full lifecycle of insurance claims, from initial assessment to final settlement, ensuring adherence to company policies and regulatory standards while delivering prompt and accurate resolutions. This includes thorough evaluation of claims, comprehensive incident investigation, and clear communication with all relevant stakeholders throughout the process. Additionally, the role will uphold the company’s commitments to clients by fulfilling contractual obligations and managing risks assumed on their behalf. To further support financial integrity, the position will identify and mitigate fraudulent claims, thereby reducing unnecessary costs and optimizing loss ratios.
Key duties encompass overseeing daily operations, ensuring alignment with organizational objectives, and fostering a productive work environment. Responsibilities include managing team performance, delegating tasks efficiently, and monitoring progress toward established goals. Additionally, the role requires collaborating across departments to streamline processes, identifying areas for improvement, and implementing strategic initiatives. Strong leadership, analytical thinking, and exceptional communication skills are essential to drive results and maintain high standards of operational excellence.
Responsible for the initial assessment and establishment of reserves for newly reported claims.
Evaluate claims to determine their eligibility for coverage under the policy terms.
Offer guidance on resolving claims through appropriate settlement strategies.
Process claims acceptances and provide clients with clear details regarding allocation procedures.
The role involves reviewing and verifying service providers’ reports and recommendations, drafting repair authorization letters for garages, and composing courtesy car correspondence. Additionally, it requires ensuring accuracy and compliance in all communications before finalizing documentation.
Loss adjusters and investigators are appointed to examine suspicious claims and complete their investigations within the designated timeframes.
The team is responsible for preparing and issuing discharge vouchers corresponding to approved offers, as well as composing and distributing formal letters of offer to relevant parties.
Reviewing and verifying claims payment vouchers, ensuring their accuracy before processing, and subsequently approving their disbursement are key responsibilities. Following payment execution, conducting a thorough review of related files to confirm completeness and compliance with established procedures is also required.
Ensure prompt handling of all inquiries and payments.
Process service provider remuneration in a timely and accurate manner, ensuring compliance with established payment schedules, policies, and regulatory standards.
Third-party recovery specialists are tasked with pursuing outstanding debts owed to the organization by external parties, including vendors, customers, and other entities. This role requires a keen understanding of negotiation tactics, a thorough knowledge of debt collection regulations, and the ability to maintain professional relationships while enforcing payment obligations. Responsibilities include investigating delinquent accounts, initiating contact with debtors, documenting all recovery efforts, and ensuring compliance with legal and organizational policies throughout the process. Strong communication skills, persistence, and a results-driven mindset are essential for achieving successful outcomes in debt recovery operations.
Proven expertise in specific technical or functional domains, coupled with strong analytical, problem-solving, and communication abilities, is essential. Candidates must demonstrate proficiency in relevant tools, software, or methodologies pertinent to the role. Analytical thinking and meticulous attention to detail are critical, as is the capacity to work both independently and collaboratively within a team. Exceptional organizational skills, adaptability to evolving priorities, and a commitment to continuous learning are also required. Prior experience in a similar position or industry is often preferred, along with relevant certifications or advanced degrees where applicable. Strong interpersonal skills and the ability to communicate complex concepts effectively to diverse audiences are mandatory.
Proven ability to communicate effectively and build strong interpersonal relationships is essential.
Demonstrates exceptional proficiency in strategic planning and meticulous organizational capabilities.
Works effectively in high-pressure environments, maintaining composure and productivity during demanding situations to meet critical deadlines and objectives.
Proven aptitude for solving complex problems and making informed, strategic decisions.
Proficient in adhering to industry-specific rules, regulations, and compliance standards, ensuring all operations align with established guidelines and legal requirements.
Results-oriented and highly dedicated to customer satisfaction, the ideal candidate will demonstrate a strong commitment to achieving measurable outcomes while prioritizing exceptional service delivery.
Proficiency in the insurance sector, with a specific focus on relevant domains such as fire, life, accident, or marine insurance, is essential.
Proficient knowledge of pertinent legislation and regulatory frameworks is essential.
We seek candidates with a solid educational background and relevant professional experience. Ideal applicants will have a degree in a related field and several years of hands-on experience in the industry. Proficiency in industry-specific tools and software is essential, along with a strong understanding of core principles and best practices. Prior roles should demonstrate a track record of success in similar environments.
A minimum of one year of experience in claims handling is required, with underwriting experience considered beneficial.
A doctoral degree in an appropriate discipline and relevant professional experience are necessary qualifications for this position.
Hold a degree in Actuarial Science, Statistics, or a field closely related to Business.
Holders of a Diploma in Insurance (INK) or candidates currently pursuing this qualification are invited to apply.
Applications must be submitted to the Group Human Resources Manager at Madison Group Limited by email at hr_recruitment@madison.co.ke, with submissions due no later than Friday, June 19th, 2026.
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
