Job Purpose:
The Senior Manager of Forensic Investigations will lead, oversee, and coordinate all forensic investigations within the Bank strategically. This role involves delegating assignments to staff, enforcing compliance with established investigation protocols, and guiding investigative efforts to guarantee prompt, comprehensive, and professional results. Additionally, the position entails administrative and managerial duties, including planning, directing, coordinating, and monitoring investigations while fostering effective day-to-day performance management for the team. The role further supports the design and implementation of fraud awareness and investigative training programs for Bank employees to enhance the institution’s control environment and fraud awareness culture. Moreover, the position is tasked with developing and executing investigative and fraud management initiatives in alignment with Bank policies, regulatory mandates, and strategic goals.
Oversee and execute critical duties to ensure operational excellence, including managing daily activities, implementing strategic initiatives, and fostering team collaboration. Lead project execution from planning through completion, guaranteeing adherence to timelines, budgets, and quality standards. Analyze performance metrics to identify trends, address inefficiencies, and drive continuous improvement across departments. Serve as a liaison between senior leadership and staff, facilitating transparent communication and alignment with organizational goals. Mentor and develop team members through coaching, feedback, and professional development opportunities to enhance productivity and engagement. Ensure compliance with company policies, industry regulations, and safety protocols to mitigate risks and uphold organizational integrity.
Offer strategic guidance and ensure comprehensive oversight of investigations pertaining to fraud across various payment systems, electronic and card-based transactions, SWIFT operations, mobile banking channels, digital platforms, ATM networks, check processing, and unauthorized fund transfers.
Oversee and manage inquiries into questionable payment transactions, potential system breaches, phishing attempts, social engineering tactics, and irregularities within payment processing operations.
Examine transaction logs, system audit trails, settlement records, switch reports, card management data, and digital evidence meticulously to assess the scope and characteristics of fraudulent activities comprehensively.
Coordinate inquiries that involve both domestic and global payment systems, correspondent banking institutions, regulatory bodies, telecommunication companies, and law enforcement authorities.
Promptly elevate and address payment-related fraud incidents to mitigate financial and reputational risks to the Bank.
Conduct comprehensive assessments of payment systems, channels, and procedures to detect potential vulnerabilities, then propose and implement targeted fraud prevention strategies and enhanced control measures.
Responsible for managing the preservation and examination of digital evidence to facilitate investigations, disciplinary measures, and legal proceedings.
Compose thorough investigation reports, conduct fraud trend analyses, provide management updates, and compile regulatory reports pertaining to payment fraud incidents.
Implement fraud monitoring tools, transaction surveillance measures, and payment security initiatives to enhance overall system integrity and security protocols.
Develop and deliver comprehensive fraud awareness and investigative training initiatives tailored for personnel engaged in payments operations, digital banking, and electronic channels.
We seek candidates with relevant qualifications and extensive experience in the field. Ideal applicants will hold a degree or certification pertinent to the role, along with a proven track record of success in similar positions. Prior experience in [specific industry/field, if applicable] is highly desirable, as is familiarity with [specific tools, software, or methodologies]. Strong problem-solving skills, attention to detail, and the ability to work both independently and collaboratively are essential. Additionally, excellent communication and organizational abilities, along with a commitment to continuous learning and professional development, are required to thrive in this dynamic environment.
A bachelor’s degree in Criminology, Commerce, Banking and Finance, Law, Accounting, or a closely related discipline is required.
Professional qualifications including Certified Fraud Examiner (CFE), Certified Public Accountant (CPA), ADAMS, or comparable certifications are required for this role.
Demonstrates a comprehensive grasp of forensic investigation techniques and applicable regulatory standards.
Seasoned professionals with a strong background in forensic investigations, fraud risk management, banking operations, or law enforcement are encouraged to apply.
Seasoned in directing intricate investigations and fostering collaboration among diverse teams within a financial institution.
Qualifications
BA/BSc/HND , Professional Certificate
