We are seeking a highly motivated individual to join our team as a [Job Title]. In this role, you will be responsible for [specific responsibility 1], ensuring all projects are completed efficiently and to the highest standards. The ideal candidate will possess a minimum of [X years] of experience in [relevant field], along with proficiency in [specific software/tools]. Strong analytical and problem-solving skills are essential, as you will frequently assess complex situations and recommend effective solutions. Additionally, you will collaborate with cross-functional teams to [specific responsibility 2] and contribute to [specific goal]. Excellent communication abilities are required to interface with stakeholders at all levels. This position offers the opportunity to [growth/achievement], making it an excellent career advancement opportunity for the right individual.
Job Purpose
Conduct in-depth analyses and implement strategic enhancements to optimize the performance of Digital Banking products, including mobile banking, internet banking, APIs, and other digital channels.
Translate customer digital needs into actionable, data-based insights that drive product enhancements and refinements.
Serves as the primary authority on all technical specifications pertinent to Digital initiatives.
Serves as the primary liaison throughout projects and system enhancements, ensuring seamless communication and coordination.
Key Accountabilities
Business – 60%
Convert business and customer requirements into specific digital product features and detailed user stories, ensuring alignment with strategic objectives and user needs. This role involves analyzing inputs to define clear, actionable specifications that bridge the gap between stakeholder expectations and technical implementation.
Define and monitor key performance indicators (KPIs) for digital products, including adoption rates, active user engagement, transaction success metrics, and user drop-off points.
Examine customer interactions across various digital channels to pinpoint areas of difficulty or inefficiency.
Develop and contribute to the strategic planning and execution of product roadmaps specifically tailored for digital banking platforms.
Conduct thorough analysis of post-release performance and identify opportunities for ongoing enhancements.
Partner with IT, UX, and business teams to determine and implement enhancement priorities effectively.
Perform comprehensive cost-benefit and impact assessments for digital projects to evaluate feasibility and potential outcomes.
Provide first-line support to users experiencing issues on digital channels on a daily basis.
Housekeeping for digital channels, specifically focusing on SMS purchase transactions, is required.
The incumbent is responsible for overseeing disaster recovery (DR) site operations and coordinating business continuity management (BCM) testing schedules.
Responsible for conducting user acceptance testing (UAT) for new products and systems to ensure they meet specified requirements and deliver the intended user experience before deployment.
Providing comprehensive training sessions to users on both new and existing digital systems.
In collaboration with the Supplier Manager, serve as the key liaison with the supplier, assuming the role of escalation point for addressing supplier-related issues. Oversee the Accountable Executive relationship and approvals by providing consistent management information, detailed reporting, and systematic tracking of supplier concerns.
Stay informed about emerging developments in Information Communications and Technology applications, as well as advancements in hardware and software products and services.
Conduct comprehensive User Acceptance Testing (UAT), regression testing, and quality assurance evaluations for new product releases and system enhancements to validate functionality and ensure compliance with specified requirements.
Compiling and overseeing reports, while managing data efficiently, constitutes 30% of the role, ensuring accuracy and accessibility of critical information.
Examine behavioral information, including user flows, drop-off points, and engagement metrics, to derive actionable insights.
Analyze customer segments and extract actionable insights to inform strategic decision-making.
Conduct A/B testing and experimental analyses to evaluate performance variations and optimize outcomes.
Offer data-informed guidance to fuel digital expansion initiatives.
Analyze and predict usage patterns, traffic volumes, and adoption rates to anticipate future needs and developments.
Develop interactive dashboards to monitor and analyze the utilization and effectiveness of digital products.
Transform data extracts from diverse sources into meaningful insights using reporting tools such as Excel, PowerPoint, and Word, facilitating accurate and timely reporting. This involves preparing management information (MI) and addressing ad-hoc queries while consistently meeting agreed-upon deadlines.
Ensure compliance with the established data governance frameworks mandated by the business unit while executing business intelligence tasks. This encompasses the management of data quality, the oversight of information lifecycle processes, and the enforcement of information security and privacy protocols.
Design and implement a standardized reporting framework to address inquiries and maintain rigorous change control protocols for enhanced auditability.
Maintain all current reports using standard reporting tools, ensuring their continued relevance for informed decision-making and adherence to robust data governance practices.
Proactively collaborate with stakeholders via structured and ad-hoc meetings to ensure comprehensive involvement in the design, development, and implementation of Management Information (MI) reporting solutions.
Engage in established forums and committees to remain current with emerging advancements and industry trends.
Perform integrity audits during the development of new reports as well as the execution of existing scripts, verifying that accurate data is integrated into the reports and all data quality standards are maintained.
Report any identified data quality or governance issues to the relevant line manager for prompt resolution.
Overseeing objectives constitutes 10% of the responsibilities, ensuring alignment with organizational goals and strategic priorities.
Verify that digital analytics processes adhere to established data privacy and governance standards.
Assess and mitigate potential risks associated with digital products and customer experience to ensure optimal performance and satisfaction.
Effectively manage risk and control by implementing relevant risk frameworks and fostering a strong, positive risk culture.
One must comprehend their specific function within the complete workflows in which they are involved, as well as the relevant risks and control measures.
Ensure strict compliance with ABSA policies and procedures relevant to your position, exercising sound judgment and responsible risk management practices at all times.
Report all risk events, incidents, and issues through the established process for your designated business area, analyze their underlying causes, and recommend preventive measures to mitigate recurrence.
To identify opportunities for enhancing the control environment, assess potential process weaknesses and implement preventive measures to mitigate errors proactively.
All mandatory training must be finalized by the specified deadline.
Evaluate opportunities to enhance the adoption of automated controls and establish an optimal equilibrium between preventative and detective measures.
Ensure that all tasks and responsibilities are executed in strict adherence to regulatory mandates, the Enterprise-Wide Risk Management Framework, and internal ABSA Policies and Policy Standards. Identify, evaluate, and mitigate risks and risk-related incidents pertinent to the position.
Drive operational efficiency by proactively identifying and eliminating unnecessary expenditures while strategically optimizing investments to enhance overall cost-effectiveness and business performance.
Preferred Qualification: A Bachelor’s degree in a relevant field, coupled with at least three years of hands-on experience in a similar role, is highly desirable. Proficiency in industry-specific software, tools, or methodologies is essential, as is a track record of delivering measurable outcomes. Strong interpersonal skills, adaptability to evolving priorities, and a commitment to continuous learning further distinguish top candidates. Prior leadership or mentorship experience, along with relevant certifications, may provide a competitive edge.
A Bachelor’s degree or an equivalent qualification is required.
Experienced candidates with a background in similar roles are encouraged to apply, as familiarity with industry standards and best practices is preferred.
A strong understanding of banking systems and their functionalities is required.
Project management experience encompasses overseeing projects from inception to completion, ensuring they are delivered on time, within budget, and to the required quality standards. This role involves coordinating teams, managing resources, and mitigating risks to achieve project objectives. Strong organizational, communication, and leadership skills are essential, along with proficiency in project management methodologies such as Agile, Scrum, or Waterfall. Additionally, experience with project management tools like Microsoft Project, Jira, or Trello is typically required.
Seeking professionals with a background in analyzing digital banking products, leveraging data analytics, or managing product development initiatives.
A background in digital banking operations is required.
Ensuring the highest standards of quality, this role involves conducting thorough quality assurance checks and user acceptance testing (UAT) to validate software functionality, performance, and reliability before deployment. Responsibilities include identifying defects, documenting issues, collaborating with development teams to resolve discrepancies, and verifying fixes meet specified requirements. Candidates must possess strong analytical skills, attention to detail, and proficiency in testing methodologies and tools. A solid understanding of software development lifecycles and experience in QA/UAT environments is essential for success in this position.
Proficient in the relevant field with a comprehensive understanding of core principles and applications. Demonstrates expertise through specialized training or hands-on experience. Strong problem-solving capabilities and attention to detail are essential for navigating complex challenges. Excellent communication skills are required to articulate ideas clearly and collaborate effectively with team members. Adaptability and a commitment to continuous learning are valued to stay current with industry advancements and evolving best practices.
Extensive expertise in ABSA’s product processes, operational frameworks, and established procedures is required.
Profound knowledge of IT systems, their architectures, and integration methodologies is essential.
Experienced candidates must demonstrate a deep understanding of complete workflows and the ability to enhance operational efficiency through strategic optimization.
Demonstrated expertise in executing systems implementation initiatives and driving development efforts is essential.
Experienced with the ABSA User Acceptance Testing (UAT) environment, encompassing test execution and validation processes.
Qualifications
BA/BSc/HND
