Position Summary
The Field Merchandising Representative (FMR) will report to the Team Leader of Merchandising and will execute merchandising tasks, uphold shelf presence, guarantee stock availability, manage returns governance, and collect market intelligence across designated retail locations. Serving as the primary operational contact for the company in the field, the FMR plays a crucial role in maintaining brand standards and operational excellence within the trade environment.
Key Responsibilities & Obligations:
Candidates will be tasked with overseeing a range of operational, administrative, and strategic functions integral to the organization’s objectives. Among these are performing meticulous data analysis to generate actionable insights, coordinating cross-departmental initiatives to ensure alignment with corporate goals, and maintaining rigorous compliance with regulatory standards and internal policies. The role further demands the development and implementation of efficient workflows, proactive problem-solving to address operational challenges, and fostering collaborative relationships with stakeholders across all levels. Additionally, the position requires delivering timely, accurate reporting to leadership, managing vendor and supplier relationships, and supporting continuous process improvement efforts to enhance overall performance and productivity.
The role involves executing merchandising strategies and ensuring precise shelf execution. Responsibilities include maintaining product displays, organizing inventory, and adhering to brand standards. Strong attention to detail and organizational skills are required, along with the ability to work efficiently in a fast-paced environment. Prior experience in retail or merchandising is preferred, and familiarity with inventory management systems is a plus. The position demands reliability, teamwork, and the capacity to meet performance targets consistently.
Responsibilities include maintaining accurate and visually appealing product merchandising and displays throughout designated retail locations.
Ensure adherence to established shelf visibility and execution standards as agreed upon.
Organize merchandise in strict accordance with approved nanograms and established merchandising standards to ensure optimal product presentation and consistency.
Ensure all products are maintained in a clean state, properly arranged, fully visible, and accurately positioned on the shelves.
Ensure that point-of-sale systems and promotional materials are consistently displayed and maintained in optimal condition.
Track competitor presence, pricing strategies, and inventory adjustments on shelves.
Responsible for overseeing stock levels, ensuring accurate inventory counts, and maintaining optimal product rotation to minimize waste and meet demand. Tracks supply levels, coordinates with procurement teams to replenish stock as needed, and verifies the proper sequencing of incoming and outgoing goods to adhere to expiration dates and organizational standards. Analyzes inventory data to identify trends, prevent overstocking or shortages, and enhance overall efficiency in the supply chain process.
Diligently track inventory levels and elevate any instances of insufficient stock to the appropriate stakeholders without delay.
Maintain strict adherence to FIFO (First-In-First-Out) stock rotation protocols to ensure efficient inventory management.
Proactively monitor inventory levels to detect products approaching expiration dates, initiating prompt escalation procedures as required.
Dispose of any stock that is damaged or past its expiration date from the shelves, adhering to established company protocols.
Manage outlet stock levels by analyzing and responding to movement trends to ensure optimal inventory levels.
Handles oversight of returns processes and regulatory compliance, ensuring adherence to established policies and procedures while maintaining accurate documentation and reporting standards.
Ensure meticulous documentation of all returned outlets, verifying each transaction with precision and thoroughness.
Verify that Goods Return Notes (GRNs) are accurately completed, including all necessary supporting documentation.
Physically inspect all returned items prior to arranging their collection to ensure accuracy and completeness.
Promptly report any returns that appear suspicious or lack clear justification without delay.
Facilitate the reconciliation and accountability frameworks essential to returns management operations, ensuring accuracy and adherence to established protocols throughout the process.
We are seeking a highly motivated Outlet Relationship Manager to oversee and cultivate strong partnerships with our retail outlets, ensuring alignment with brand standards and driving sales performance. In this role, you will be responsible for maintaining regular communication with outlet managers, addressing their needs, and providing ongoing support to enhance operational efficiency and customer satisfaction. Your duties will include monitoring sales metrics, identifying growth opportunities, and implementing strategic initiatives to maximize revenue. Additionally, you will collaborate with internal teams, such as marketing and logistics, to streamline processes and ensure seamless execution of business plans. The ideal candidate will possess exceptional interpersonal skills, a results-driven mindset, and a proven track record in retail management or sales. A bachelor’s degree in business administration, marketing, or a related field is preferred, along with at least three years of experience in a similar role. Proficiency in CRM software and data analysis tools is essential, along with strong negotiation and problem-solving abilities to resolve challenges and foster long-term partnerships.
Build and sustain professional connections with outlet managers and receiving teams to ensure effective collaboration and operational alignment.
Address routine inquiries and concerns from customers, ensuring prompt resolution; if issues remain unresolved, escalate them to the appropriate department or supervisor for further attention.
Facilitate seamless coordination throughout delivery and merchandising processes to ensure efficiency and accuracy.
Ensures adherence to regulatory standards and internal policies through meticulous reporting and compliance monitoring. Develops and implements robust tracking systems to document transactions, activities, and operational procedures. Conducts regular audits and assessments to verify accuracy and identify areas for improvement. Collaborates with cross-functional teams to address compliance gaps and mitigate risks. Maintains comprehensive documentation for internal and external stakeholders, providing clear and concise reports as required. Stays informed on evolving regulations to proactively adjust processes and ensure organizational alignment with legal and industry requirements.
Document all merchandising activities in the field utilizing sanctioned systems and reporting tools.
Prepare and deliver accurate merchandising, stock, attendance, and market intelligence reports in a timely manner.
Perform field audits, verification activities, and operational investigations as assigned to ensure compliance and operational integrity.
Ensure adherence to company operational policies, hygiene protocols, and product handling standards.
We seek candidates with a minimum of five years of relevant professional experience in the field, preferably within a similar industry. A bachelor’s degree in a related discipline is required, though advanced degrees may be advantageous. Strong analytical skills, proficiency in industry-specific software, and the ability to collaborate effectively within cross-functional teams are essential. Prior experience in project management or leadership roles is highly valued. Exceptional communication skills, both written and verbal, are necessary to convey complex information clearly. Familiarity with regulatory compliance and industry best practices is also preferred. Candidates should demonstrate a track record of delivering measurable results and adapting to evolving business needs.
Minimum GCSE Certificate with a minimum grade of C (plain) or its equivalent.
A qualification in Sales, Marketing, Business Administration, or a related discipline would be advantageous.
Seeking a candidate with at least one to two years of hands-on experience in merchandising, fast-moving consumer goods (FMCG) sales support, retail operations, or field execution roles.
Preferred candidates will have prior experience collaborating with supermarkets, key accounts, or modern trade channels.
Proficiency in mobile merchandising or field reporting systems is beneficial.
Proven ability to analyze intricate data sets and derive meaningful insights. Demonstrates strong problem-solving capabilities with a focus on innovative solutions. Excellent communication skills, both written and verbal, to effectively convey complex information to stakeholders. Proficiency in relevant software tools and technologies, ensuring efficient task completion. Capable of working both independently and collaboratively within cross-functional teams. Strong organizational skills with meticulous attention to detail to meet deadlines and project requirements. Commitment to continuous learning and adapting to evolving industry trends.
Proven expertise in merchandising strategies and precise shelf execution.
Possesses a solid understanding of stock rotation protocols and the efficient management of returns.
Proven ability to communicate effectively and manage relationships professionally.
Demonstrates meticulous attention to detail and a high sense of accountability.
Thrives in high-pressure, rapidly evolving FMCG settings with a strong capacity to maintain performance and composure under tight deadlines.
Proficiency in reporting accuracy, adherence to designated routes, and effective time management are essential.
Maintaining the highest standards of integrity and professionalism is essential in all field operations.
Upon submission of your application, kindly ensure it is directed through the designated application method outlined by the employer.
To submit your application, please utilize the provided link(s) on the company’s official website.
Qualifications
Diploma , KCSE , Professional Certificate
Experience Required
1 - 2 years
