Our client, a prominent telecommunications company, is seeking to employ a Trade Development Representative.
Job purpose
To concentrate on conducting channel visits aimed at enhancing retailer awareness and improving SIM and Float performance, while ensuring optimal visibility and merchandising at the point of purchase for SOS and Trash agents.
Oversee and execute a comprehensive range of duties, including but not limited to strategic planning, project management, and cross-functional collaboration to drive organizational objectives. Develop and implement innovative solutions to enhance operational efficiency while maintaining strict adherence to company policies and industry regulations. Lead initiatives to optimize team performance through mentorship, training, and clear performance metrics. Conduct thorough research and data analysis to inform decision-making and identify opportunities for growth. Foster a culture of accountability, transparency, and continuous improvement across all levels of the organization. Ensure seamless communication with stakeholders to align business goals with actionable outcomes. Monitor progress, assess risks, and implement corrective measures as needed to sustain long-term success.
Effectively oversee the identification and recruitment of Agents, with a primary focus on engaging mobile money outlets and high-traffic retail stores.
Regularly conduct visits to SOS and agents in accordance with predefined route plans (beat plans) to ensure consistent call rates.
Provide essential transaction tools at SSO and agent outlets, ensuring all necessary resources are readily available. Additionally, conduct comprehensive training sessions for SOS and Trash Agents to familiarize them with the operational processes.
Refine agents’ expertise in anti-money laundering (AML) protocols while ensuring their proficiency in Know Your Customer (KYC) procedures tied to SIM REG regulations, delivering structured training and practical testing sessions.
Float and stock management responsibilities include overseeing and maintaining appropriate inventory levels to support seamless operations. You will diligently monitor and enforce the 1.5x stock rule for agents while ensuring Stock Supervisors (SOS) maintain sufficient SIM card inventory for new registrations and activations.
Develop and uphold merchandising standards by ensuring the availability of merchandising materials at SOS and Agent outlets.
Seeking candidates with a strong academic foundation and relevant professional experience. Applicants should possess the necessary credentials and expertise to excel in the role. A demonstrated track record in the field is essential for consideration. Ideal candidates will meet established educational and professional standards.
A Bachelor’s Degree or Diploma in Business, Marketing, or a related discipline is required for this position.
Experienced professionals with a proven track record in the field are encouraged to apply. Candidates must possess at least three years of relevant industry experience, along with strong analytical and problem-solving skills. Proficiency in industry-standard software and tools is required, as is the ability to work both independently and collaboratively in a fast-paced environment. Responsibilities include conducting thorough research, analyzing complex data, and developing innovative solutions to meet organizational objectives. Effective communication and interpersonal skills are essential for interacting with stakeholders and presenting findings clearly.
We seek candidates with a minimum of one year of hands-on experience in sales and distribution roles within the FMCG or telecommunications sectors.
We seek a candidate who demonstrates proficiency in key competencies, including a strong ability to analyze complex data, excellent communication skills for conveying insights effectively, and a proven track record of project management. The ideal applicant will have at least three years of experience in a related field, with a bachelor’s degree in a relevant discipline, and must be adept at collaborating across teams to drive innovative solutions. Responsibilities include leading initiatives, mentoring junior staff, and ensuring alignment with organizational goals, while adhering to strict deadlines and maintaining high standards of quality. This role demands adaptability in dynamic environments and a commitment to continuous professional development.
Demonstrating an unwavering commitment to client satisfaction, we seek a professional who prioritizes the needs and expectations of our customers above all else. This role requires a proactive approach to understanding and addressing customer concerns, ensuring seamless experiences at every touchpoint. The ideal candidate will possess strong interpersonal skills, the ability to listen attentively, and a solutions-oriented mindset to resolve issues efficiently. Additionally, they must maintain a high level of professionalism while fostering trust and long-term relationships with our clients.
Proven ability to articulate ideas persuasively and engage in constructive dialogue to reach mutually beneficial agreements. Strong capabilities in mediating discussions, resolving conflicts, and fostering collaborative outcomes through tactful negotiation and compelling influence. Adept at aligning stakeholders on shared objectives while navigating differing perspectives with diplomacy and strategic thinking.
Forge and cultivate strategic alliances and collaborative relationships while expanding organizational connections.
Analytical thinking is a crucial skill for this role, requiring the ability to systematically evaluate information, identify patterns, and derive logical conclusions. Candidates must demonstrate proficiency in dissecting complex problems, assessing data, and making decisions based on evidence rather than assumptions. The position demands a structured approach to problem-solving, ensuring that solutions are both effective and grounded in thorough analysis. Strong attention to detail and the capacity to interpret intricate datasets are essential for success in this position.
Qualified candidates are encouraged to submit their application, including a cover letter, salary expectations, and a comprehensive CV, along with a daytime contact number, via email to jobs1@hcsaffiliatesgroup.com, with “TDR Nairobi South” specified in the subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
