Our esteemed client, a premier telecommunications provider, is seeking to appoint a Trade Development Representative.
Job purpose
Conducting frequent channel visits to enhance retailer awareness and improve SIM and float performance, while ensuring optimal visibility and merchandising standards at point-of-purchase locations for SOS and Trash agents.
Key Responsibilities
Effectively oversee the identification, recruitment, and strategic mapping of Agents, with a primary focus on mobile money outlets and high-traffic retail stores.
Consistently maintain call rates by visiting SOS and Agents as per the predetermined route plans, commonly referred to as beat plans.
Provide the necessary transaction tools at SSO and agent outlets, and conduct training sessions for SOS and Trash Agents on the relevant processes.
Experts will deliver anti-money laundering (AML) training to customer service representatives, focusing on compliance with AML regulations and the implementation of Know Your Customer (KYC) protocols within the SIM registration process.
Ensure adequate stock coverage and monitor sales by diligently enforcing the 1.5x stock rule for agents, while also guaranteeing that SOS maintain sufficient SIM inventory for seamless new registration and activation processes.
Developing and upholding merchandising standards is essential, ensuring that all merchandising materials are readily available at SOS and Agent outlets.
Qualifications:
Candidates should possess a Bachelor’s or advanced degree in a relevant field from an accredited institution, coupled with a minimum of [X] years of professional experience in a comparable role. Strong analytical, communication, and problem-solving skills are essential, along with proficiency in [specific software/tools]. Familiarity with industry regulations, compliance standards, and best practices is required. Preferred qualifications include certifications such as [certification name] or specialized training in [specific area].
A degree in Business, Marketing, or a related field, whether at the diploma or bachelor’s level, is required for this role.
Experienced professionals with a proven track record in the relevant field are encouraged to apply. Candidates should possess a minimum of three years of hands-on experience in a similar role, demonstrating expertise and adaptability. Familiarity with industry-standard tools, methodologies, and best practices is essential to perform the job effectively. The ideal candidate will have a strong understanding of core principles and the ability to apply them in real-world scenarios. Proficiency in communication, problem-solving, and collaboration is also required to meet organizational objectives.
We seek a candidate with a minimum of one year of hands-on experience in sales and distribution, preferably within the Fast-Moving Consumer Goods (FMCG) or telecommunications (Telcos) sectors.
Competencies
Dedicated to delivering exceptional service, we prioritize understanding and meeting the unique needs of each client. This role requires a strong commitment to identifying customer preferences and ensuring their complete satisfaction. Key responsibilities include actively listening to feedback, addressing inquiries promptly, and resolving issues with a solutions-oriented mindset. The ideal candidate will possess excellent communication skills, a patient demeanor, and the ability to build trust through consistent, high-quality interactions.
Accomplished professionals excel in persuasive communication, leveraging strategic negotiation tactics to drive consensus and achieve mutually beneficial outcomes. These individuals demonstrate a keen ability to articulate ideas persuasively, adapt their messaging to diverse stakeholders, and navigate complex discussions with diplomacy and confidence. Strong influencing skills are essential for resolving conflicts, aligning teams toward common objectives, and fostering collaborative partnerships across organizational boundaries.
Networking and cultivating meaningful partnerships are essential components of this role, fostering collaborative relationships with stakeholders, clients, and industry peers to drive mutual growth and innovation. The ideal candidate should possess strong interpersonal skills, a proactive approach to engagement, and the ability to identify and leverage opportunities for strategic alliances. Responsibilities include regularly attending industry events, maintaining robust communication channels, and ensuring alignment with organizational objectives through sustained engagement and relationship management.
Analytical thinking is essential for evaluating complex information, identifying key insights, and developing data-driven solutions. This skill enables professionals to dissect problems methodically, distinguish between relevant and irrelevant details, and formulate logical conclusions. Strong analytical abilities are particularly valuable in roles requiring problem-solving, strategic planning, and informed decision-making, as they enhance accuracy and efficiency in assessing risks and opportunities. Employers seek candidates who can apply structured reasoning to challenges, ensuring well-supported outcomes in dynamic environments.
Qualified candidates fulfilling the specified criteria are invited to submit their application letter, expected remuneration, and a comprehensive CV, including a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The subject line of the email should clearly indicate “TDR Nairobi South.”
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
