MAIN ACCOUNTABILITIES & WHAT YOU’LL BE DOING
Manage customer relationships and drive sales initiatives to enhance customer satisfaction and revenue growth. Identify and pursue new business opportunities, ensuring alignment with company objectives. Collaborate with cross-functional teams to deliver exceptional service and maintain high customer retention rates. Analyze sales performance and market trends to refine strategies and meet targets. Foster a customer-centric culture by addressing inquiries promptly and resolving issues effectively.
Oversee the customer portfolio to ensure alignment with key business metrics, including Volume, Margin, Debt, Growth, and Customer Service targets.
Maintain a comprehensive sales portfolio while analyzing growth and performance metrics. Utilize existing sales tools to foster business expansion through meticulously crafted and precise account plans for all key customers.
Leverage market opportunities to expand the customer base and drive business growth.
Leverage existing resources to expand the customer base for Bulk LPG and enhance market penetration.
Prepare comprehensive business strategies in collaboration with distributors and conduct periodic assessments to verify successful execution.
Develop and sustain strong, positive relationships with every customer to ensure high levels of satisfaction and loyalty.
Market intelligence and monitoring responsibilities include maintaining an up-to-date database detailing market size, key competitors, and their respective market shares. The role requires generating and delivering regular market intelligence reports, covering critical aspects such as pricing trends, emerging customer segments, and competitor activities.
Ensure adherence to the standard offer book in alignment with the customer promise initiatives.
To safeguard the company’s market position, ensure the renewal of all critical customer contracts, thereby maintaining competitive advantage.
Oversee credit management in strict adherence to the company’s established credit policy and delegation of authority framework. Ensure timely debt collection in alignment with pre-agreed trading conditions, while conducting customer credit appraisals as scheduled.
Ensure timely delivery of all invoices and statements to customers while promptly addressing and resolving any invoice disputes that may arise.
Develop and enforce corporate policies and procedures while establishing and maintaining appropriate control mechanisms.
Perform routine equipment inspections at client locations and recommend or implement prompt corrective measures. Coordinate with Engineering teams as needed regarding tank installations, revalidation processes, and other technical specifications.
Experienced professionals in marketing and supply chain management are sought to oversee strategic initiatives that enhance brand visibility, optimize distribution channels, and ensure seamless operational flow. Candidates must possess a proven track record in developing and executing marketing campaigns, analyzing market trends, and collaborating with cross-functional teams to drive business growth. Additionally, the ideal candidate will demonstrate expertise in supply chain logistics, inventory management, and cost-efficiency strategies to maintain competitive advantage. Proficiency in data-driven decision-making and advanced analytical tools is essential, along with strong leadership and communication skills to align organizational objectives with market demands.
Grow market share within the assigned sales territory. Collaborate on the planning and execution of any LPG customer events designated for the fiscal year.
To encourage small volume customers and resellers to adopt alternative payment methods, specifically pre-payments, we are seeking a dynamic professional to drive this initiative.
Deliver precise sales projections to enhance the Sales & Operations Planning (S&OP) process.
Collaborate closely with distribution teams to facilitate seamless product delivery to customers.
KEY & EXCITING NEW CHALLENGERS
The landscape is increasingly challenging due to fierce competition, particularly from emerging and swiftly growing non-traditional LPG marketing firms. Additionally, there are widespread instances of product dumping into assets, such as tanks, owned by competing companies.
Increasing customer demands for greater discounts, primarily driven by cost reduction initiatives across various sectors such as manufacturing and hospitality, continue to intensify.
Credit management involves ensuring transactions adhere to agreed-upon terms while addressing customers’ cash flow requirements effectively.
Consistently deliver exceptional service that surpasses customer expectations while maximizing the efficient utilization of company resources.
Delivers results independently, operating effectively without constant oversight in a field-based role.
We seek candidates with a strong foundation in relevant industry practices, coupled with the technical and operational expertise necessary to excel in this role. Prior hands-on experience in a comparable position is essential, as is a demonstrated proficiency in key tools and methodologies pertinent to the field. Applicants should possess the ability to analyze complex problems, develop innovative solutions, and execute tasks with precision and efficiency. Additionally, familiarity with industry regulations, compliance standards, and emerging trends is highly valued. Strong interpersonal and communication skills are required to collaborate effectively with cross-functional teams and stakeholders. A commitment to continuous learning and professional growth is also expected.
Essential:
Earned a Bachelor’s Degree in Engineering, which corresponds to NQF Level 7.
With a minimum of three years of hands-on experience in sales and marketing, the ideal candidate will bring a proven track record of driving revenue growth and executing strategic campaigns. This role demands expertise in identifying market opportunities, nurturing client relationships, and optimizing promotional initiatives to enhance brand visibility and customer engagement. Candidates should possess a deep understanding of sales methodologies, consumer behavior, and performance metrics to consistently meet and exceed targets.
A background in engineering is highly advantageous for consideration in this position.
Demonstrated expertise in business and financial strategies, with a keen understanding of commercial operations and effective debt management practices.
Demonstrated success in executing strategic marketing initiatives, consistently delivering measurable outcomes and driving business growth through innovative campaigns and tactical execution.
Responsible for overseeing and nurturing relationships with our most critical client accounts, ensuring their needs are met while aligning with company objectives. This role involves strategic planning, performance monitoring, and identifying opportunities for growth to maximize customer satisfaction and retention. Candidates must possess strong interpersonal skills, a proven track record in sales or account management, and the ability to build long-term partnerships. Proficiency in CRM software and data analysis is essential, along with excellent communication and negotiation abilities. Responsibilities include regular client engagement, contract renewal negotiations, and collaborating with internal teams to deliver tailored solutions that drive mutual success.
We are seeking a highly skilled professional capable of demonstrating a strong proficiency in key competencies aligned with the role’s demands. The ideal candidate will exhibit exceptional expertise in critical areas, ensuring all requirements and responsibilities are met with precision and efficiency. This position demands a comprehensive understanding of the necessary skills and the ability to apply them effectively in a dynamic work environment. Attention to detail and a commitment to excellence are essential traits for success in this role.
Proven capability to execute tasks and achieve objectives autonomously, with minimal oversight, is essential.
Sales experience is required, with a demonstrated proficiency in negotiation strategies and proven sales techniques.
A results-oriented professional with strong teamwork capabilities, adept at delivering creative and innovative solutions.
Maintaining a keen understanding of market trends, competitive dynamics, and industry developments is essential to inform strategic decision-making and ensure alignment with evolving customer needs and business objectives.
We are seeking a skilled professional to oversee and enhance our Customer Relationship Management initiatives, ensuring seamless interactions and sustained satisfaction across all touchpoints. The ideal candidate will develop and implement strategic plans to manage client relationships, analyze customer data to identify trends and opportunities, and leverage insights to drive engagement and retention. Key responsibilities include maintaining accurate records, resolving escalated issues, and collaborating with cross-functional teams to align processes with customer-centric goals. Requirements include proficiency in CRM software, strong analytical abilities, excellent communication skills, and a proven track record in customer service or relationship management.
Qualifications
BA/BSc/HND
Experience Required
3 years
