We are seeking a highly motivated and skilled professional to fill this critical position, which offers an exciting opportunity to contribute to our dynamic team. The ideal candidate will bring a strong background in relevant industry experience, along with exceptional problem-solving abilities and a commitment to delivering high-quality results. This role demands proficiency in key technical and operational tasks, ensuring seamless execution of responsibilities while maintaining a collaborative and forward-thinking work environment. The successful applicant will be responsible for driving key initiatives, fostering innovation, and upholding the company’s standards of excellence.
The position entails expanding the Retail Sales portfolio, optimizing the balance sheet, and leading sales personnel to control expenditures and enhance profitability.
Key Accountabilities
Deliver measurable targets by expanding customer acquisition and bolstering retention across every business segment, including deposits, lending, cards, and non-funded income (NFL).
We seek a dynamic professional responsible for driving deposit growth initiatives, ensuring the acquisition and retention of customer funds through strategic engagement and relationship-building efforts. The ideal candidate will develop and execute innovative deposit mobilization strategies, analyze market trends to identify opportunities, and collaborate with cross-functional teams to enhance product offerings. A strong background in banking operations, sales, or financial services is required, along with a proven track record of achieving deposit targets. Excellent communication, negotiation, and analytical skills are essential, as is the ability to cultivate long-term client relationships and deliver exceptional customer experiences. Familiarity with digital banking tools and regulatory compliance is a plus.
Develop, execute, and oversee the Branch’s sales strategies by concentrating on key segments and aligning them with the specific needs of targeted customers.
We design and enhance regional sales toolkits, client materials, and training programs to align with diverse target propositions.
Conduct regular performance evaluations—daily, weekly, and monthly—with the sales team to ensure continuous engagement and consistent progress toward targets.
We are seeking a professional skilled in overseeing financial performance through strategic cost control and revenue optimization. The ideal candidate will analyze expenditure trends, identify cost-saving opportunities, and implement measures to enhance profitability while maintaining operational efficiency. Responsibilities include developing budget forecasts, monitoring financial performance against targets, and collaborating with cross-functional teams to align spending with organizational goals. Experience in financial analysis, budgeting, and revenue stream evaluation is required.
Drive cost-effective deposit growth to optimize funding expenses by strategically acquiring and managing low-cost deposit accounts, thereby enhancing overall financial efficiency and profitability.
People management
Implement robust HR strategies and standards to cultivate a high-performing workforce, oversee the succession planning process, and ensure the retention of critical talent. Maintain rigorous performance management practices with unwavering discipline to drive organizational excellence.
Oversee the sales team through consistent, one-on-one mentoring and professional development to guarantee the fulfillment of sales targets, member retention objectives, and the cultivation of stronger member connections.
Conduct ongoing evaluations of sales staff performance and implement corrective measures promptly to address any areas requiring improvement.
To foster peak productivity among the sales team, implement strategies that inspire and engage them consistently.
Foster a collaborative team environment that strengthens mutual support, thereby driving collective productivity and success.
Organize, facilitate, or suggest suitable training programs for branch staff to ensure they perform their duties with optimal effectiveness and efficiency.
Maintain strict compliance with the sales team’s code of ethics to foster a disciplined and professional work environment.
Oversee the planning, scheduling, and implementation of approved leave for branch sales personnel to maintain operational efficiency.
Develop and enforce robust frameworks designed to eliminate mis-selling, misrepresentation, and fraudulent activities while ensuring strict adherence to customer data confidentiality protocols.
Ensure the team consistently adheres to all Know Your Customer (KYC) guidelines and procedures while fully complying with local regulatory requirements. Maintain alignment with industry best practices to uphold operational excellence and mitigate compliance risks effectively.
Ensure strict adherence to all relevant anti-money laundering protocols within the team, with a particular focus on escalating any suspicious transactions or activities to the designated Unit Money Laundering Prevention Officer for further review and action.
A bachelor’s degree in a relevant field is preferred, though equivalent combinations of education and experience may be considered. Proficiency in industry-standard software, tools, or methodologies is essential, with a strong emphasis on problem-solving and analytical abilities. Candidates must demonstrate excellent communication skills, both written and verbal, to collaborate effectively across teams and stakeholders. Prior experience in a similar role is typically required, along with a track record of delivering results in fast-paced environments. Knowledge of project management principles and adherence to compliance standards are also critical for success in this position.
A recognized institution must confer a degree in a business-related discipline.
With a proven track record, candidates must possess at least five years of hands-on experience in sales management, specifically within the banking sector.
Exhibit a comprehensive understanding of banking operational processes and systems.
Problem-solving capabilities and strong analytical acumen are essential for this role, enabling the successful candidate to evaluate complex data, identify key insights, and develop innovative solutions to drive efficiency and decision-making. Additionally, the position requires exceptional attention to detail, enabling meticulous analysis of trends, patterns, and potential risks to ensure accuracy and reliability in all deliverables.
Uphold unwavering integrity and adhere to the highest ethical standards in all professional interactions and decision-making processes.
Demonstrates meticulous attention to detail in all tasks and responsibilities.
Qualifications
BA/BSc/HND
Experience Required
5 years
